Thomas Cook India — cheating customers

Address:	Sco Shop No 201, Part 1 Urban Estate, Sector 12 Near Spicy Affairs, Haryana 132001, Karnal, Haryana, 132001
Website:	stores.thomascook.in/thomas-cook-travel-agency-sector-12-karnal-23675

Thomas cook india karnal, haryana branch cheating its customers over the currency exchange rates. I needed to buy canadian dollars in cash for my abroad studies. I was in touch with the thomas cook karnal for the last two weeks for the availabilty of canadian currency in cash at their branch and i received a call from them yesterday that a large lot of canadian currency has reached the branch and i can come to collect the currency today. Before visiting the branch i checked online the exchange rate prices for canadian dollars at the thomas cook website and i received a call from their agent. I was offered exchange rate of 52.80 online from the agent but the karnal branch offered me rate of 53.50. As an economic customer i wanted to buy the foreign currency at cheaper price so i thought of opting the online option i. E placing and paying for the order online and collecting the currency at the branch (Karnal). For confirming that i also visited the branch but they were only willing to give me currency at their higher rates and started making excuses for the online method. But i insisted that as both the prices are offered by the same company so i don't want to pay higher prices. Within their office, i called my thomas cook online agent to contact them. They gave him an excuse they booked it. I wander just 2 minutes earlier they were willing to give me foreign currency but as i mentioned the online method and difference in currency exchange rates they started changing their statements.
I urge the higher authorities to look into the matter so that other customers are not cheated like that.