Thomas Cook India — Cheats - have taken money for the booking and are now not refunding the same.

Address:	Mumbai City, Maharashtra
Website:	www.thomascook.in

I booked a north east package tour with Thomas Cook called "Mesmerizing Meghalaya 4N/5D". The package specifically had one night stay at Cherrapunji on the 3rd night. One day before we left for our vacation, Thomas Cook calls and informs me that no hotel in Cherrapunji is available and we would need to travel all the way back to Shillong that night. I did not agree to this as the only reason I signed up for the package was on the itinerary which was promised. I checked online for hotels on my own and was surprised to find a hotel available in Cherrapunji for that night. I made the booking on my own and now Thomas Cook is refusing to refund me the money which I have spent on my own for the booking. I had already made the payment for the stay at Cherrapunji with Thomas Cook as part of the package. They have basically taken the money for one night stay without providing me with any stay and are also refusing to refund the amount which I spent on my own. Absolutely horrible experience. Thomas Cook are a bunch of cheats and have not responded to my numerous emails for the refund. The names of the officials involved in this are Mr. Amit Singh, Mr. Suraj Bari and Mr. Arshad Shaikh.