Thomas Cook India — Did not receive advance amount of Rs.1.00 lakh

Address:

Thomas Cook India Dr. D N Road, Mumbai

I had made a booking with Thomas Cook for June 2023 as per details below

Tour name TC New East European Dhamaka
Tour code ZBE[protected]
Booking id CGT2305562

Since I did not get the visa appointment it was cancelled.
I received an email from them with ref. no. Full Cancellation Reminder [Incident:[protected].

But I have still not received my refund of Rs.1.00 lakh.