| Address: | Gurgaon, Haryana, 122011 |
A total of 8 pax have traveled to singapore and malaysia in dec 2017. I was overcharged for visa to these countries, while asking for payment i was told the excess charges will be returned, but no response have been given by thomas cool in spite of my mails.
I have checked up from singapore visa consulate and malaysia visa consulate in delhi and based on that information the visa charges of our family comes to following:
Singapore visa charges are s$ 30 + rs 300 service fees = rs 1750 (Approx keeping sgd to inr rate of rs 48 in nov/dec 17)
Malaysia evisa (Multiple entry) charges rs 3000 all inclusive (As per the statement of visa consulate in chanakyapuri ph[protected]
Singapore visa for 8 pax = 1750 x 8 = rs 14000/-
Malaysia visa for 8 pax = 3000 x 8 = rs 24000/-
Total visa cost for 8 pax = 14000 + 24000 = rs 38000/-
Thomas cook has charged us rs 59990/- for these visas which implies that rs 21990/- has been charged extra. Assuming that i may have left out some service charges of thomas cook, but these charges still cannot be amounting to rs 21000 plus.
In case my calculations are wrong then they should send me the correct calculations which i have been asking for via mail.
I have enjoyed the holiday but i also feel cheated here that i have been over charged by thomas cook. Please refund the money excess charged. Was this information helpful? | 
I have written to them in the past and the Service team did help...try writing to the email it will help