Thomas Cook India — Flight timings not shared

Address:	Mumbai City, Maharashtra, 400099
Website:	www.thomascook.in

I planned to travel to andaman for five (05) days and six (06) nights from 31.12.2016 to 04.01.2016. I booked one package for andaman for 5d (6n) on 6th nov’2016 at m/s thomas cook india ltd. At the time of booking, i specifically asked for best package with deluxe rooms facility. I am from vizag and my tour was from chennai, which is 800 kms away. I have to reach chennai by train and i can’t catch early morning flights. I told the same to the booking clerk and requested for information about flight timings, which was denied. They told me that i had to pay initial deposit amount of ₹30, 000 and only then they can share the details about flight timings. But the booking clerk promised me that i won’t get early morning flights from chennai.
However, after i paid initial deposit amount, their staff never called me to either confirm my tour or send me flight timings. When i raised a complaint, they send me proforma invoice (Attached with this mail) which informed that i got standard package instead of deluxe package. Also, one mr. Amit sureshbahadur singh told me that they can share flight details three (03) days before only. I had to travel from vizag and book train in advance. So, again i raised a complaint and told that i had to cancel the booking since i was not getting any details as promised at the time of booking. Also, the booking was for standard package instead of deluxe package.
Now this time they have send me flight details. The flight from chennai is scheduled to depart at 8:15 am. There is no way i can catch that flight. I don’t have any choice other than to cancel the tour.
However, they told me that there will be no refund of ₹30, 000 paid by me at the time booking, as per their terms and conditions. They told that as per their terms and conditions, entire initial deposit of ₹30, 000/- is cancellation charge. But this terms and conditions is not as per government guidelines. You are requested to kindly take action in this regard.
The malpractices indulged by m/s thomas cook india ltd. Are summarized below:
1. The company doesn't share flight details until we pay the initial deposit amount, which is very high (₹30, 000/- in my case).
2. They take the entire initial deposit amount as cancellation charge, which is illegal.