Thomas Cook India — Hotel Bookings Not provided

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Mumbai City, Maharashtra

Hi Team, Please find below mail trail for better understanding of said subject. Thomoscook team not providing me travel vouchers / hotel vouchers. One of their team member just called up on 14th 6.45 p.m. and requesting me to cancel my travel since hotels are not available. I would also like to highlight that I did booking and paid all money on 9th April 2015. ... SUBJECT: Mr. Pramodi*2\\Sensual Manali Deluxe - 4 Honeymoon Volvo Package 6N/7D (Summer Special)\\Ex-Delhi Auto-Response By (14/05/2015 06.45 PM) Dear pramod soni, We acknowledge the receipt of your email. For any service issues, allow us time to look into the matter and we / concerned Thomas Cook representative, will revert to you at the earliest. We thank you for your patience in the interim. Our normal working hours are 9:30 AM - 6:00 PM (Monday - Friday). Regards, Service Quality & Customer Care Team Thomas Cook (India) Ltd - Mumbai Visit us at http://www.thomascook.in Customer By CSS E-mail (14/05/2015 06.45 PM) Hi Team, Looping support & service quality team in CC. further delay in response will attract police case & legal action. Thanks & Regards, Pramod On May 14, 2015 6:18 PM, "Pramod Gavali" <[protected]@gmail.com> wrote: Hi Hemant, Awaiting your reply. Kindly share vouchers at the earliest. .. Pramod On May 14, 2015 1:33 PM, "Pramod Gavali" <[protected]@gmail.com> wrote: ESCALATION 1 Surprise to see such reply. We are following up for travel & hotel vouchers from last few couple of days. It is committed that we will receive all vouchers 3 days before travel but still we are awaiting for the same. Kindly ensure that we will receive all vouchers & coupons in an hour time. Looking forward for you positive reply. Thanks & Regards, Pramod Gavali Mob: [protected] / [protected] On May 14, 2015 1:14 PM, "tcil.com\ParmarHM" <Hemant.[protected]@in.thomascook.com> wrote: Dear Mr. Pramod, in Process you will receive till today evening. Regards Hemant Parmar From: Pramod Gavali Sent: Thursday, May 14, 2015 1:01 PM To: Hemant. Parmar Cc: bushra.[protected]@in.thomascook.com ; vishal.[protected]@in.thomascook.com Subject: Re: Mr. Pramodi*2\\Sensual Manali Deluxe - 4 Honeymoon Volvo Package 6N/7D (Summer Special)\\Ex-Delhi Hi Hemant, As discussed today morning, please share coupon / vouchers, emergency contact numbers, hotel contact numbers for our travel at the earliest. Thanks & Regards, Pramod Gavali Mob: [protected] On May 9, 2015 2:01 PM, "tcil.com\ParmarHM" <Hemant.[protected]@in.thomascook.com> wrote: Dear Mr. Pramod, Your voucher You will receive before 3 days from your Departure date As soon I will get I will Forward it to you. Hemant Parmar, Customer Service Executive – E Business Thomas Cook (India) Ltd | www.thomascook.in | From: Pramod Gavali Sent: Saturday, May 09, 2015 1:57 PM To: Hemant. Parmar Cc: bushra.[protected]@in.thomascook.com ; vishal.[protected]@in.thomascook.com ; Jyothi Gurav Subject: Re: Mr. Pramodi*2\\Sensual Manali Deluxe - 4 Honeymoon Volvo Package 6N/7D (Summer Special)\\Ex-Delhi Dear Hemant, Tried calling you. Awaiting your reply. Kindly share coupons at the earliest. Please call. Thanks & Regards, Pramod On May 9, 2015 9:11 AM, "Pramod Gavali" <[protected]@gmail.com> wrote: Dear Hemant, We will be out of station for next few couple of days. It will be great help if you can share vouchers today. Please do the needful. Thanks &Regards, Pramod On Apr 14, 2015 11:09 AM, "Hemant.Parmar" <Hemant.[protected]@in.thomascook.com> wrote: Dear Pramod, Greetings!!! You will Get voucher 3 day before the departure and date is a printing Mistakes. Your travel date is 16-MAY-2015. Hemant Parmar, 91- [protected] Customer Service Executive – E Business Thomas Cook (India) Ltd | www.thomascook.in | From: Pramod Gavali Sent: Tuesday, April 14, 2015 10:46 AM To: Hemant.Parmar Subject: Re: Mr. Pramodi*2\\Sensual Manali Deluxe - 4 Honeymoon Volvo Package 6N/7D (Summer Special)\\Ex-Delhi Hi Hemant, Please call ASAP. kindly share us travel coupons. Also please note that our travel is from 16th May to 22nd May 2015. You have wrongly mentioned in mail as 12th Nay 2015. Kindly correct the same. Thanks & Regards, Pramod Gavali Mob: [protected] On Apr 9, 2015 12:12 PM, "Hemant.Parmar" <Hemant.[protected]@in.thomascook.com> wrote: Dear Mr. Pramod, Greetings from Thomas Cook !!! Thank you for making payment & selecting Thomas Cook to plan your holiday. Details below for future reference: Package Name : Sensual Manali Deluxe - 4 Honeymoon Volvo Package 6N/7D (Summer Special) Hub : DELHI Booking No : HLD1054361&F[protected] Travel Date : 12- May-2015 No. Of Passengers : 2 adults Total Package Cost :41, 234/- Amount Paid : 41, 234/- Kindly send me the scan copy's (Front & Back Side) of Passport of Both the traveler. Hemant Parmar, 91- [protected] Customer Service Executive – E Business Thomas Cook (India) Ltd | www.thomascook.in | Visit www.thomascook.in or call us at[protected]Toll Free Number) Facebook || Twitter || LinkedIn Thomas Cook (India) Ltd, your award winning Travel Services Partner Voted for the fourth time in a row: ‘Favourite Tour Operator’ - Conde Nast Traveller India Readers Award 2014, 2013, 2012 & 2011 ‘India's Leading Tour Operator’ - World Travel Awards 2014 Best Tour Operator Outbound – CNBC AWAAZ Travel Awards for 2014 & 2013 Best Company providing Foreign Exchange CNBC AWAAZ Travel Awards 2014 Superbrand 2014 IATA accreditation Ffor Top 10 performing South Asia IATA Authorized Training Centers 2015