| Address: | C14 Alliance city one Kashipur road rudrapur, Udham Singh Nagar, Uttarakhand, 263153 |
Dear tomas cook team
I have purchased one currency card in month of october 18 at rudrapur (U. S nagar) uttarakhand branch and uploaded 200 usd and visited sri lanka. Unfortunately i did not use this card. For redeemtion o[censored]sd to inr i visited rudrapur branch and got information that branch is closed.
Now recently i visited bareilly branch and got the information that 57.75 usd have been deducted as inactivity fee.
This surprised me that tomas cook is deducting this amount from 7 months and i didn't get any information on registered mobile no. [protected].
Information regarding inactivity fee was not discussed during purchasing of card.
I think this is unethical and unfare.
Please do needful to resolve this.
Card detail[protected]
With regards
Shivesh kumar singh
[protected]
Rudrapur (Uttarakhand)
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