Thomas Cook India — LACK of responsiveness from your agent: Mohammed Irshad

Address:

Mumbai City, Maharashtra

We tried booking a holiday package from Thomas Cook. Once we received the quote - we tried to get in touch with them (email and phone) multiple times to request for some changes (upgrades).

Despite multiple requests & filing complaint on Thomas Cook website - there was ZERO response. We even spoke to the agent who promised to revert (twice) - NO RESPONSE

Its appalling that such an organization has such a pathetic resolution process.