[Resolved] Thomas Cook India Ltd. — Thomas cook not making refunds on Canceled Tickets

Avisika

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I booked 2 airline ticket with Thomas Cook and then these were cancelled. The company told me that they will refund me the money but later on my audit team found and informed me that they had siphon off my money and had not refunded a single rupee. I kept calling them regularly, wherein they always kept me waiting for 15-20 mins then disconnected the call. They did not even give response to emails. Later on after repeated phone calls and emails, they gave false commitment that they will be paying within 27/01/14, so that I trust them and forget the matter but they did not gave the refund. Again I started emails and calls and said that if they do not provide the refund and compensation thereon then I will take legal action. Then they finally provided me the refund around 17.02.14 of my original amount after keeping Rs.400 from it but the compensation for their this attempt is still pending as they say that if the consumer do not ask us to make the refund, WE DONT GIVE THE MONEY BACK, i.e. siphon off money.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

thomascookindia

from Mumbai, Maharashtra

Dear Avijit,

We had done a detailed check and have already responded to you via your original social media post. For your ease in reference we reiterate the same once again:

We apologise for any inconvenience caused to you. On receiving your concern, we had immediately escalated this to our e-biz team and our representatives, including our Senior Manager, Maulik, has been in touch with you. The refund was initiated earlier, however due to an exceptional scenario of bank reconcialation and payment gateway issue, did not get processed. Unfortunately, Thomas Cook has no direct control to avoid this system glitch and thus the delayed refund.
Our Team has offered you a direct option or a promo code voucher and we do appreciate your understanding.

While we value and respect our customers and their feedback, may we request that you desist from use of terms that are defamatory and malicious in nature.

Thanks,
Team Thomas Cook India.

Avisika

from Kolkata, West Bengal

I want to ask just one thing that if my audit team would have not discovered that you have not refunded a single rupee and had siphon off my money, whether you would have returned my money or you would have kept it with yourself. As all the travelling payments of mine are made directly from my office as per the statements received by them and they don't even verify me keeping the trust on me. There this trust on me was mis-utilised by you.

thomascookindia

from Mumbai, Maharashtra

Hi Avijit,

We have already responded to you and may we reiterate: Our senior manager, Maulik, has been in touch with you and as stated earlier, your refund has been processed. We have apologized for the concern to you while highlighting clearly that the delay was truly unfortunate, due to an exceptional scenario of bank reconciliation and payment gateway issue; one over which we have had no direct control.
Once again, Avijit, we request that you kindly desist from using language that is both malicious and defamatory in nature.

Thanks,
Team Thomas Cook India

Avisika

from Kolkata, West Bengal

I still have not got the reply to my question and I reiterate "if my audit team would have not discovered that you have not refunded a single rupee and had siphon off my money, whether you would have returned my money or you would have kept it with yourself."