[Resolved]  Thomas Cook India — Mental harassement towards our Booked Europe Tour-June2014

Address:

Ahmedabad, Gujarat

All of you planning to book through Thomas Cook..Dont go by its name. The Worst experience we had till date. We had inquired for Thomas Cook Tour to Europe in the Month of June 2014 with dates as 18th June, 2014. We contacted Thomas cook (Thomas Cook Ind Pvt ltd, 2 Sukh Chen Complex, Opp Shreeji Diary, Nr Jawahar Chowk, Maninagar, Ahmedabad, Gujarat) executive by the named Mr. Sunny Patel. He guided as through the entire process and offered us dates of June 14, 2014 or June 18, 2014, out of which we opted for Euro Tour dated 18th June, 2014 for 4 persons (adult). We booked the Europen Granduer tour by paying advance of Rs.2, 00, 000/- (Rupees Two lakhs Only) and received confirmation email from him dated 21.04.2014. The tour costed per person Rs. 2, 36, 000/-. inclusive of taxes. For payment activities we used to receive regular phone calls. However it all stopped after they received the 1st lot of payment. While booking tour the agent told us that the process for visa well in advance and no problems shall arise in this case. Initially we were very happy with the response we received which lasted till we made our payment. Then all communication went blank and we kept on asking. This is how you treat a client? Once you get them for booking and take payment then where does all the customer service approach go? Days went by and in spite of our constant follow up no response we received regarding document submission in order to start visa procedure. After document submission from our end also, no one called up in case any additional documents are required. We were the one who called him up regularly and no suitable reply was received. After 2nd week of May 2014 after our constant follow up at the end moment the agents asked for few other documents which were also submitted in time by us.On 20th May, 2014, the agent is telling us that you shall have to shift the date to either 14th June, 2014 or 26th June, 2014. For this also we agreed to shift the date on 14th June, 2014. By evening time after we called up, the agent says that even 14th June, 2014 date is not sure. We could not believe that Thomas Cook the name it holds is giving us such pathetic service. This was certainly not expected from such a well known company as yours. We shall take this matter to Consumer court if we Thomas cook doesn't deliver what we signed up and payed for and no quick action is taken up. Consumers are not there to be taken for granted. This is the worst experience we had with any travel company. Even local tour operators respond much better.Today i.e 21st May, 2014 the agent said 14th June, 2014 tour is also cancelled which they said after we visited their office. We are utterly disappointed and angered to the core by this attitude and we shall never in our dreams also recommend Thomas Cook to any one we know to plan any sort of tour. Who will be responsible for all this???THE WORST TOUR OPERATOR TRAVEL COMPANY.