[Resolved] Thomas Cook India — Misrepresentation and Cheating | |||
Hi I am logging compliant against Thomas Cook India. We have planned an Europe Trip with this company for 7 days. As per the itinerary provided during the sales pitch we were in Paris for the first 2 days. Day 1 we were supposed to see all the major attractions like Eiffel Tower etc. The second day it was the remaining like Disney Land etc. When we got out flight details we were landing in Paris at 8:15 PM Day1. Can anyone explain how we can see all the major attractions when we are landing in Paris at night. This was such a big rip-off. My dad had paid for 5 o[censored]s(family). We asked the agent to return 12% of our money back as we are in Paris of only a Day and not 2 days. He gave us crappy reason that the main office in India did wrong flight booking and he cannot do anything about it. When a customer is paying 1.5 lacs per person of a 7 day trip each day counts. I am so disappointed by this company will never book a trip with them again and would advice you to stay away from them. To provide Consumer complaints about more details. This booking was done in the Ludhiana, Punjab Branch of Thomsas Cook and our agent's name is Rakesh Thakur. Thanks! Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Many thanks for your providing your details to us. Our customer care team has received your e-mail dated June 17th. Our teams are currently doing an in-depth check with our on-ground partners. We assure you of our response on top priority and would request your patience in the interim.
Best,
Team Thomas Cook India
Best,
Team Thomas Cook India
Dear Mr. Navthind, we had flagged off your concerns on high priority and Rochelle from our service quality team has shared a detailed mail addressing your concerns. Further, our senior manager Amanjot has also spoken to you in this regard. We hope you would understand that we do have tie ups with several airlines for our group tours. However, a particular airline/flight is completely based on the availability on the group blocks for a budget tour. May we please re-assure you that all sight-seeing as mentioned in the brochure will be covered during the tour, Mr. Thind. Please feel free to liaise with our senior manager Mr. Amanjot should you have any further queries/concerns and he would be delighted to assist. Please do not worry, Mr. Navthind; we wish you a great trip ahead.
Best,
Team Thomas Cook India
Best,
Team Thomas Cook India
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Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
Best,
Team Thomas Cook India