Thomas Cook India — missguided booking captivating kashmir tour

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201305
Website:	[email protected] [email protected] [email protected]

We had bad experience talking to supriya, agent assigned this time by thomas cook. Information confirmed over phone and mentioned in email were different. I feel like cheated.

Manager vineet was rude in handling the issue and stopped responding to phone call made.

Initial payment of inr 5000 were made for standard tour of captivating tour referring website. Itenary given to us after finalizing deal having same details as mentioned in website and discussed. However cleverly in email another set of hotels were mentioned by supriya for duping.

When we asked for same hogel which were discussed, they said those are closed for booking we gave you similar hotels. On our insist they offered original hotel as higher price, 25% up taking advantage of initial payment already made by me.

With this experience we losing trust on thomas coom and will like to share our experience with others.

Request to help us and look into this matter, else i will not be responsible for any image or brand loss. Thomas cook shall be held responsible in all circumstances.

Agent name supriya. Mule
Booking date: 22nd aug 2018

Puja. [protected]@thomascook.in
Supriya. [protected]@thomascook.in
Taranjit. [protected]@thomascook.in