Thomas Cook India — No refund of advance amount paid towards embassy charges

Address:

Mumbai

Due to covid restrictions, we were not able to schedule a US visa slot H1B in India for my brother. However, I paid the entire amount of Embassy Charges-14, 400, Service Charges- 2000, GST- 360 Total= 16, 800.

I have been following up with Omkar Joshi, Business Travel Specialist (Visa) ([protected], [protected]) to refund at least the embassy amount.
No reply till now for more than a year.

I am expecting a refund of 14, 400 which was not paid to the embassy due to the COVID lockdown and restrictions.