| Address: | Booked through Thomas Cook India website |
Sub:- NON RECEIPT OF REFUND AGAINST
BOOKING REF. G[protected] FOR TOUR CODE TCEZ270420 CANCELLED BY THOMAS COOK.. TWENTY MONTHS OVER.
Dear Sir/Madam,
Pl refer to our telephonic conversation on 16 March 2021, regarding REFUND OF BOOKING AMOUNT against my Thomas Cook Bkg. Ref./File no. G[protected] for the above-mentioned Tour with Code :- TCEZ 270420.
ALTHOUGH, the aforesaid Tour program was cancelled by you (THOMAS COOK INDIA) amid Covid19 related lockdown, pan globe,
AND "Section B- BEFORE YOU TRAVEL .. Sl 13- CANCELLATION BY US" of " THOMAS COOK INDIA BOOKING CONDITIONS", clearly assures it's customers as "... you can have a full refund of money you have paid to us... "
BUT I have not received yet any refund to this effect, TWENTY (20) months have expired though after the date of aforesaid cancellation by THOMAS COOK.
ISN'T IT A BREACH OF AGREEMENT FROM YOUR COMPANY SIDE ?
In this connection, I clarify that I want the Full Refund amount, in compliance with aforesaid THOMAS COOK INDIA BOOKING CONDITIONS, credited back to my original mode of payment viz., ICICIBANK CREDIT CARD, NUMBER ending with 2000 without further delay.
Thanking you,
- PRITISH KUMAR SARKAR
BOOKING FILE NO. G[protected]
MOBILE - [protected](Contact no.)
***P.S. Although you talked once about one CREDIT VOUCHER VALID UPTO 31/12/2021, I haven't as yet been intimated formally to this effect, it's validity is going to expire soon, though.
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Dear Sir/Madam,
My wholehearted Thanks to Consumer complaints.in/thomascook Forum for posting, on your website, my grievances, thereby drawing prompt attention of Thomas Cook India attend to my long pending case( 22 MONTHS OLD) of non-refund of Booking amount against cancellation by them and quickly refund at least 40% of the Booking advance, I made online more than Two years earlier
However, Thomas Cook India STILL REFUSED to REFUND an amount of Rs. 16000/- and hold it with them IN THE NAME OF issuing EUROSTAR CREDIT VOUCHER,
ALTHOUGH
both passengers being SENIOR CITIZENS, I have informed them clearly and repeatedly over past 22 months, that I won't avail that Europe Tour again in near future amid Covid-Omicron related pandemic, not yet over.
And
EUROSTAR CONDITIONS OF CARRIAGE, ARTICLE 32.2.3
mention clearly that
In CASE OF CANCELLATION/delay of journey BY EUROSTAR, CUSTOMERS HAVE CHOICE of " DECIDING NOT TO TRAVEL or to continue your journey under the contract. In this case, you will be ENTITLED TO A FULL REFUND on the unused portion of the ticket .."
In view of above, I URGE THOMAS COOK INDIA NOT TO HOLD this amount any further (HELD ALREADY FOR 22MONTHS), in the name of EUROSTAR CREDIT VOUVHER and REFUND the amount IMMEDIATELY without further delay.
I (BOTH PASSENGERS SR CITIZENS ) SHALL NOT AVAIL THE aforesaid Europe TOUR, or it's like, in near future, amid prevailing pandemic. pan globe.
- PRITISH KUMAR SARKAR
Thomas Cook FILE NO. G[protected]
Tour Code - TCEZ270420