| Address: | Thomas Cook India |
Sub:- NON-REFUND of Booking money in the name of issuing Credit Voucher AGAINST TOUR CANCELLATION by THOMAS COOK INDIA
Dear Sir/Madam,
My wholehearted Thanks to "Consumer complaints.in/thomascook Forum " for posting, on your website, my earlier grievances, thereby drawing prompt attention of Thomas Cook India attend to my long pending case( 22 MONTHS OLD) of non-refund of Booking amount against cancellation by them and quickly refund at least 40% of the Booking advance, I made online more than Two years earlier
However, Thomas Cook India STILL REFUSED to REFUND an amount of Rs. 16000/- and hold it with them IN THE NAME OF issuing EUROSTAR CREDIT VOUCHER,
ALTHOUGH
both passengers in my group being SENIOR CITIZENS, I have informed them clearly and repeatedly over past 22 months, that I won't avail that Europe Tour again in near future amid Covid-Omicron related pandemic, not yet over.
And
EUROSTAR CONDITIONS OF CARRIAGE, ARTICLE 32.2.3
mention clearly that (screenshot attached)
In CASE OF CANCELLATION/delay of journey BY EUROSTAR, CUSTOMERS HAVE CHOICE of " DECIDING NOT TO TRAVEL or to continue your journey under the contract. In this case, you will be ENTITLED TO A FULL REFUND on the unused portion of the ticket .."
In view of above, I URGE THOMAS COOK INDIA NOT TO HOLD this amount any further (HELD ALREADY FOR 22MONTHS without paying any interest ), in the name of EUROSTAR CREDIT VOUCHER and REFUND the amount IMMEDIATELY without further delay.
I (BOTH booked PASSENGERS're SR CITIZENS ) SHALL NOT AVAIL THE aforesaid Europe TOUR, or it's like, in near future, amid prevailing pandemic. pan globe.
- PRITISH KUMAR SARKAR
Thomas Cook FILE NO. G[protected]
Tour Code - TCEZ270420
Mobile [protected]
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Need your kind attention and help here.
I have booked the below mentioned holiday tour on 1st June 2023 for me and my mother .
Tour Code: ZBE[protected]tour travel date 11th July.)
Booking id: CGT2307155
Reference No. : HD00136749
However due to some unfortunate family issue I have cancel my holiday tour.
I have requested for cancellation and refund of booking on 2nd June only. Still I was told incidents is being raised to address this and sometimes telling it cannot be refunded.
I have been calling toll free number so many times but not getting any response.
So many incidents has been raised [Incident:[protected]], [Incident:[protected]], [Incident:[protected]], but none of the incidents responded.
Most of all teh numbers are not being picked or if picked they tehy are keeping quiet on it.
Kindly help me with the refund of booking fees which me and my mother has booked .
Rs 2 lakh is very big amount for us that we have spent for booking .Booking was just made 1 day ago .So we expect a refund of this amount.
Need your urgent help in refunding the booking amount .
Thanks and Regards