Thomas Cook India — Non refund of excess service tax + visa charge

Address:

Mumbai City, Maharashtra

14 days europe extravaganza tour
17/5 - 31/5/2017 - file no[protected]

Rs 20300 excess charged as enhanced 4.5% service tax (Not charged from 20 other group members) due to miscommunication.

In addition to mismanaged tour in certain areas, like non provide of jain food (Committed) for 6-7 times, not adhering to promised itinerary (Like london eye & lords cricket ground & change of guard not shown), thomas cook reluctant to refund rs 20300 extra charged. I tried to send e mail to their customer care but not accepting as box is full.