Thomas Cook India — . non refundable if visa charges

Address:	Mumbai City, Maharashtra, 400001
Website:	Thomas cook.in

I & my wife went on asian extravaganza holiday tour from may 25 to june 4, 2017. Payments were made in full well before travel date. While thomas cook arranged visas for malaysia and singapore, thailand visa could not be obtained. We were advised to get the visa on arrival in bangkok and were told visa charges collected shall be refunded. Accordingly, on landing in bangkok, we paid and got the visa for the tour to thailand. On our return, we have requested thomas cook for refund to no avail. Letter to the ceo in the matter has yielded no result. Hope and request thomas cook for refund.

H. S. Radhakrishna and gopamani radhakrishna