Dear all, we would like to share our very poor, horrifying & unpleasant tour package experience booked through thomas cook india. We booked a standard package tour for 6 persons (Three senior citizens couples) for 7 nights 8 days for leh ladakh 30 days before date of departure paying around 46500 per person. Total advance payment was remitted before 25-26 days of departure date fully acknowledged. The tour vouchers etc were received three days before the date of departure after lot of rigmarole. A number of deficiencies & shortcomings were faced, noticed & reported as under;
1. The pick up from airport was not very graceful. Only an maruti omni car was provided to transfer of six adults guests including their luggage on the roof top & hand baggage in the laps. It was giving a feeling as if you are being packed in gunny bags & loaded in a luggage vehicle.
2. The hotel provided was not out of the four options mentioned in the offer proposal but covered under similar, as usual. The hotel in which we were placed was found to be too inferior to the level mentioned in the offer letter. The rooms were clumsy & dinzy. The rooms had no provision for tea making kettle, the toilets were too small & no proper place to take bath. The toilet lay out was defective & floor level were so bad that the entire water would log into the entire bathroom when bathing is done. There is no provision for exhaust in the toilet. We had to ask for a wiper to clear water in the toilet to allow the second person to take his bath. This is how they tend to compromise in quality & quantity of facilities to the guests, after taking bookings with full amount stating star facilities. This is nothing short of duping & defrauding with fake promises by presenting rosy picture at booking but not delivering rightfully later.
3. No proper vehicle was provided for local site seeing. It was a scorpio for six adults, which vehicle is suitable only for 4 adults & 2 small kids. Second day when we were to proceed for nubra valley through dhrungs pass & travel around 160 km of hill journey same vehicle was arranged. After lot of protest was lodged with their local manager, a xylo vehicle was arranged after lot of rigmarole, arguments & counter arguments. This clearly depicts their poor attitude to deliver the rightful & minimum level of services to the guests, which is rightfully deserved & paid for besides committed.
4. The tour to turtuk was good but the visit to zero point to pakistan boarder was not specifically included in the itinerary, which is just 5-7 km from turtuk village. The driver charged rs. 1000/- extra to cover zero point. We had no choice but to yield to his unreasonable demand to visit the zero point to pakistan boarder. But this is very unfortunate & unworthy of thomas cook people that they have not bothered to do little home/ research work & not included zero point in turtuk visit. This reflects their casual approach & taking the guest for granted & ride.
5. I have written at least half a dozen mails to their service quality department with copy to all concerned about compromising in their poor services but there had been no response whatsoever. Not even a word of regret. There are very few people who really take time & pain to write feedback of deficiencies in services. I had met several persons during our current tour complaining about the large / varied type of deficient services of thomas cook but none really had the guts to write about their horrible experience & feed back.
5. There had been some excess money paid to thomos cook while remitting final payment, which they are neither responding to my mails nor refunding. They are very selfish & self centric people, as they respond only such mails which suit them most. Rest they ignore. This evasive & insensitive working culture is very irritating, frustrating & unbecoming of such enterprises.
After such bad & unpleasant experience, it is our very strong feeling & firm opinion that the leading tour operators of the status of thomos cook are also engaged into all those low level tactics of duping & fleecing tourists by compromising in providing inferior quality of services & deficient quantity of facilities like other tour operators.
We are of the opinions that one should not be guided & carried away with their fake market credibility which in truth is artificially created. It has been found that they sell rosy & misleading pictures, make fake promises but fail to deliver in reality what they commit. Most of their services are deficient & facilities lower both in quality & quantity. They seem to work on very high margins at the cost o[censored]nder rated services & compromised facilities both in quality & quantity, thus duping customers with fake & misleading promises.
Let everyone be careful in dealing with thomas cook for booking at least tour package with in india.
Best wishes
K k singhal
Noida
Sent from my iphone
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