| Address: | Chandigarh, Punjab |
I booked a honeymoon package for Singapore+Bali+Cruise from Thomas cook Chandigarh on 20Jan 2017 for dates 3rd Mar 2017. We booked everything well in advance so that there would be no hustle bustle at the end. Service did not worked out smoothly as was expected. We had to constantly call to your agent for passports and visas. We had to collect passports a day before our trip and that too from Panipat because Chandigarh team was so reluctant to do all things in advance.
It was not a customer friendly service I believe. Service was not well in advance, We constantly had to hit our brains to see what should be done next.
Problem faced in Bali- After reaching Bali, as per our itinerary, driver didn't show up for Day 2 and on calling the number we came to know that our time has been postponed 2 hours from the scheduled time. As we were already short of time in Bali, we wasted the crucial time. Spa issued was not as per standard. And then when we had to leave for airport, the driver didn't show up, neither he received calls and so eventually we had to book our private cab. It really harassed us.
SPA was not as per THE STANDARD. No food coupons in restaurants of OUR WISH.
Problem faced in Singapore- In Singapore, LUXURY tours and travels showed pathetic service. Firstly, the lady of this tour company said his guide has taken a day off and so there will be no guide.
Driver of this company was well informed that this the time and we will be at the pick up location by that time.But we waited for the driver and on calling the lady said that the driver waited for 15 mins and then gone. We were 3 couples how all of them misunderstood the thing. After booking and also after paying we had to do on ourselves then what is the need of this service.
It is not about the money but harassment.
The dinner coupon was not at all of a restaurant. It was a cheap dhabha only Indian main course. The people there treated us as if we are eating for free and was given a side table saying that they had reservation of some 15-20 people.
Was so mood depressing.
We would have enjoyed if it would be some local cuisine RESTAURANT so that we would have some cherished memories of that place later on. Not at all a happy service. Bookings not recommended in future.
It was not at all a pleasant experience with Thomas Cook. Not customer friendly services, no freebies at the location for honeymoon couples. Was hectic and time wasting experience.
It would have been better if I had planned all by myself. Would have enjoyed more without any unnecessary headaches. I would have planned much better way and would have utilized our money in a more innovative way.
POOR PLANNING and POOR SERVICE by THOMAS COOK.Not recommended in future.
Need refund of the money we paid for the services we had already paid in package.
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