I traveled to the USA on January 6th from Bombay to Newyork and before traveling i did go to the Mangalore office on Jan 3rd for availing FOREX and at that time the staff apprised me about the prepaid borderless card and that, I need to transfer money online to Thomas cook account. Since some buffer time is required by the banks for transferring money, i took the account details and transferred to their account online from my ICICI bank account on January 4 and on the evening of Jan 4 i collected the prepaid card and proceeded to travel.
After landing in newyork i tried the swipe option on the card and it showed declined. though i took it initially as common since there could be some activation problems i paid in cash which i had. Again subsequently whenever i was using the swipe option it always declined causing a lot of embarrassment that too outside India. Whe i wrote an email to [protected]@thomascook.in, in case of any transaction failures, which i got from browsing their website the reply from that email was that they do not deal with transaction problems. Next was with [protected]@thomascook.in, from one by the name Vishnu poojari, after exchanging a few emails, the final statement was that "Dear Cardholder,
Regrets for the inconvenience. There were many fraud cases occurring because of the swipe option.So we removed that option" .
My question was that they could have briefed me earlier instead o[censored]sing their marketing strategies to enhance the marketing prospects of the card and finding a scapegoat in me. Overall i felt very embarrassed and was using the wifi option if it is available and also only the places web transactions were available.
Now i am back in India, I require an apology and damages from the team and whoever was involved. Was this information helpful? | 
Post your Comment