Thomas Cook India — refund process

Address:

5 Sarat Chatterjee Road Kolkata -700089, 700089

I am facing a problem with refund even Thomas Cook service quality team is not replying to my mail. If this is the way Thomas Cook is going to behave with the customer sorry to say I will not opt for THOMAS COOK again. There is no transparency in anything while making full payment amount get increase while refund if I ask for cancellation charges in an itemised way they don't provide. While calculating my refund then also your Thomas Cook team can do simple math. If you want proof I can show you. I have all the emails which are being sent by your leisure and travel outbound person Mr Saurav Mitra.