Sub: complaint regarding theft of indian rs.10, 000/- and other items/gifts purchased in shanghai during the trip named "chinese charm taken from thomas cook.
Sir
We took the tour package named"chinese charm"(5 nights/6 days-summer) from thomas cook w. E. F 20.9.19 to 26.9.19. It was the group consisting 37 tourists. The thomas cook tour manager ms. Amrita shetty told all o[censored]s to leave the luggage without lock and without valuables in the hotel where we stayed named"days hotel, shanghai and carry a small bag consisting one pair of clothes for going by air to xian where we have to stayed for one day only before going to beijing. She further told us that luggage will be sent by thomas cook agent named ms./mr. Nimbus directly from shanghai to beijing hotel named "5l beijing" by train.
When we reached "5l hotel" at beijing we all were shocked to see that so many items/gifts were stolen from our luggage sent by thomas cook agent named ms/mr. Nimbus and our rs.10, 000/- which we forgot to remove from our suitcase were also missing. All o[censored]s immediately made a complaint to thomas cook manager ms. Amrita shetty who instructed us to leave the luggage without lock.
I would like to say if anyone forgot to remove valuables from the luggage it doesn't mean that the same will be stolen so what's the responsibility of tour manager.
It will not be out of place to mention that we all see another tour operator/organiser named "veena tavels" being operated from mumbai all her group members were carrying their complete luggage with them during the journey from shanghai to xian and then to beijing and i don't understand why can't thomas cook take the same procedure to avoid any theft complaint from their tourists.
It is hoped that thomas cook will take stern action and get investigated this complaint thoroughly/deeply and also keep us informed about the action taken.
Thanking you,
Yours
(Sushil malhotra and anita malhotra)
12/39, geeta colony, delhi-31
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