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We took best of bhutan (Standard accomodation) group tour from thomas cook ex-delhi starting from 8th oct 2019. {g[protected] [incident:[protected]]}, covering thimpu, punakha & paro. While the rooms were decent in thimpu & punakha, the rooms provided in paro (Hotel jigmeling) were absolutely sub-standard - dingy & smelly - right from the reception area to the hotel room. The glass window panes in the bathroom were uncovered such that anyone from the adjacent building can peek-in!! Hence we opted to stay 2 nights in paro at another 2* (Hotel sangayling) at our expense.
We await refund from tc for the same.
The tour guide provided was a novie - a 19-20 yr old boy who had very little knowledge and showed irresponsible behaviour.
Inspite of mail to tc team, no one has even had the courtesy to reply to our email / call to resolve the issue.
This shows total apathy by tc toward their customers & to what extent tc standards have fallen!!
Deepak vaghjiani, bangalore. [protected] Was this information helpful? | 
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