| Address: | Mumbai City, Maharashtra, 091 |
| Website: | www.thomascook.in |
Dear sir,
We were in talk with mr mayur for srilanka trip of 9 people and we were given quotation of rs 2.31 lac by mr. Mayur and same day at night we paid rs 20k for advance as your person said that he will book ticket and after payment on same time he confirmed that mayur has booked ticket as well as hotel for us and we gave all document to him via email than on monday he said that payment was not received and now i will charge more 10k in package than we said him that plz check amount has been done already 2 days before and after proof, he agreed that he got payment, so will not take more 10 k now, than we asked him to send details of bank for sending rest money than he didnot reply and after 2 days he called that he need more 1.14 lac more than quotation, and we said that you cant ask more money as final quotation you have given as well as on behalf of quotation we have already paid advance amount but he said that i made a mistake and now i will charge more 1.14 lac than said and when we said him to confirm over email, he did it very hardly after many request and said only one help that i will refund you your token if you will be polite to me, than we said him to be on old rates as we had already paid but he denied and after that finally my friend said him that as you are asking more amount after final quotation and email and we cant give it as you are doing fraud so give me my amount.
Plz tell how can one person in your reputed company can do such type of fraud to client and even if he says that if you are not polite than your 20k is also waste and my friend was frightened to him badly and in mental shock that how can one ask more than 1 lac after commitment by such big brand company, mr mayur made my friend compell and gave her mental shock and panic to that extent to write that plz give us our money so that he can save his safe handed and need not to give us package,
Plz check and solve issue sir,
We never want refund, as we have booked to intention to go but your people are very unfair and cheat clients,
Plz take necessary action and give us fair trip as we want to continue, but not with such fraud mr mayur, but with company, so that people belief in thomas cook cannot come to an end, it was worst experience with thomas cook
Plz arrange same trip as per commitment made by your person on behalf of company
I expect fair deal by thomas cook, not mental troma by him given to me and my friend mrs rajni saini without any reason and due to your won person mistake.
Plz find all screen shot so that you can understand what your person has done
Plz check and take necessary action so that i need not to proceed further in social media and my faith can be on thomas cook always
Regards,
Shalini maheswari
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