Thomas Cook India — transaction charges for money withdrawal from allpoint atms in usa

I purchased multicurrency travel card for usd10000 through online in india. At the time of purchase, i was told by mr shaikh of thomas cook who sold this travel card through online assured me that cash withdrawl from any allpoint atms will be without any charge and i can withdraw upto usd 1500 per day. I find that in the allpoint atms in ashburn virginia, the maximum per withdrawl is usd400. To my surprise, i find that only the first 3 withdrawls were without any charges and for every subsequent withdrawl, i have been charged usd2.36 per transaction. Please do the needful to stop this charges and also arrange to revert the amount usd7.08 already deducted from my account.