Thomas Cook India — trip cancelled by thomas cook due to pandemic and money not refunded

Address:

Thomas Cook

We have availed a trip to himachal pradesh and punjab on 23rd may 2020 and paid advance of rs. 30000/-
Now they are forcing us to keep the money with them and avail the trip before 31st march 2021.
We can only avail holiday from work in the month of may so we will forfeit the money because we will be unable to make the trip before march 2021
They are charging additional rs.3000/- as service charge when they have not given us any service.
Moreover, by blocking the money for one year they will enjoy the interest.

My request is that, this is our hard earned money and we will not support their unethical behaviour.
Please help us to get the refund.
Thank you in advance