[Resolved]  Thomas Cook India — Unprofessional Trade Practice

Address:

Chennai, Tamil Nadu

I contacted Thomas cook for Anadaman Package(Mesmerising Andamans 4N/5D (Monsoon Special)) for travel on 21-Aug. Since I was travelling alone, I got a quote of Rs 18, 000 rate instead of Rs 26, 999 they offer for couple. I tried to negotiate on the rate or provide any other add-on as the price quoted was on higher side. I mentioned it is too high and tried to bring it down to 15, 000. But they didn't change it even after several negotiation calls. Finally I agreed to pay 18, 000 for the trip. They shared the link to review my travel plan and pay the money on Aug 7. Invoice no. A[protected]. I made the payment same day. I got following acknowledgement also on same day(Aug 7) Package Name :Andamans - Mesmerising Andamans 4N/5D (Monsoon Special) Booking No / Adhoc no-F[protected] Travel Date :[protected] No. Of Passengers : 1 Total Package Cost :18000 Amount Paid : 18000 Relevant vouchers will be delivered 3 days prior to the date of departure. But representative gives me a call a week later and say that with they won't be able to book for the same amount and gave me following options. Option 1: You can add one more person by giving 10, 564/- Option 2: You can book this package by paying difference of amount of Rs 5547/- Option 3: You can just cancel your booking and we will refund your full amount. I was taken aback. I told the representative, it is not fair. You cannot ask me to pay Rs 5547 extra as you know from previous negotiations that I had expressed 18, 000 itself was high. Also told them I cannot cancel and wanted them to send the relavent travel vouchers. Didn't expect such a unethical business practice. Once I was offered a quote and I accepted it and payment link was provided by Thomas cook and I make the payment, isn't it liability of the company to provide service it agreed in the first place. I even mailed twice to Thomas Cook India Service Quality, but have not got any response. It is been already 3 days. I have lost hope. I believe after a sale deal is closed, a good company should not backtrack on the commitment. You need to fulfill the consumer obligation. Giving me a payment link and asking me to pay the Rs.18000 after several discussions to reduce price and once payment is made trying to ask for more money is not a good trade practice. Now it is very late for me to make other arrangements and it is going to cost me major inconvenience.