Thomas Cook India — visa applied with assistance of thomas cook to netherlands and it got rejected

Address:

New Delhi, Delhi, 110001

Me and my husband just thought as thomas cook is a known name to apply visa to netherlands through thomas cook and we got assistance from cp, delhi office mr.Rajan.

If he would have properly guided for visa application submission, it couldn't have been rejected.We went to their office on friday 21st sept 2018 and asked for details and we asked the person that can we come on saturday 22nd sept to submit all documents.He said that saturdays are not working.He acted like we need to do everything by ourselves then only we should have come to him.

When we enquired on helpline they asked us to visit on saturday.When we went next day he acted very normal and he took all the documents and told us that he will give a call regarding appointment.

I asked for monday(24th sept) 2nd half appointment.But he didn't reply on monday instead i called and reminded regarding my appoinment. He finally communicated that 26th 12pm is my appointment time.I applied as an individual visa as my husband visa was escalated by his company.Because of improper guidance from thomas cook my visa got rejected on 8th oct.When i tried to call mr.Rajan he communicated that now you have understood the process and now you can do it by yourself.

If i had to do it myself why would i require thomas cook???

i then took visa appointment myself on 10th oct and still awaiting for the response from embassy.This situation should have been different if my visa was approved in first attempt.Still i am in 50percent chance as my travel date is on 19th and today its already 15th oct.

Help me with a solution and i would like to get a refund from thomas cook.