Thomas Cook India — visa not provided on time. no communication from thomas cook

Address:

122001

I have applied for Singapore visa from Thomas cook website and paid the visa fees. I have submitted the documents on Thomas cook Udyog vihar, Gurugram office on 2nd August. Today is 17th August 15 days past and my visa status is showing that they have not yet submitted the documents to Singapore embassy. The website as well as the staff whom I submitted the documents said that it will take 7-10 working days to get the visa. Along with the delay they never communicated about the status despite several queries raised by me through email and phone.
This is worst possible visa services one can opt for. Be careful while choosing Thomas cook.