Thomas Cook India — we have been cheated by thomas cook india

RonakGajjar

Address:

a 601, blue monarch , opp masserati showroom marol,, Andheri East, Mumbai City, Maharashtra, 400059

We booked a packaged europe tout personalized with thomas cook #zoish cust rep, she mentioned take the protection plan if your visa gets rejected we agreed. This was verbal & my biggest mistake of my life. Then visa rejected for unfortunate reasons, then zoish turned back on her words & mentioned this was only for group tours and not personalized tours. We felt cheated & sad. I am yoga teacher, earn every penny with hard work but company like these can get away with anything i believe. Lesson learnt nevere trust bigger brands they are bigger liars, never go for the best go for company who are starting off. Always take everything in writing & get it signed by the company. #thomascook #scam

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Comments

kevinjhaveri

I was cheated by Thomas cook. I had paid just the confirmation charge of 10000 Rs for my Andaman holiday package. Due to COVID restrictions the tour was cancelled by Thomas cook. I asked for full refund as it was not my fault. Piyush Thakur and Ranjana Thakur ( Thomas cook executives ) were convincing me to take up credit vouchers that were only valid till 31st December 2021. i e. 6 months validity. I refused and asked for a full refund. Piyush agreed but after a few days i noticed that they have processed my refund after deducting Admin charges. i.e 3000 RS. I was expecting a full refund as it was not my fault. Technically speaking the package was with scheme buy one get one free so even if they are deducting ain charge it should be just for one person as i hadnt booked the package for two.