Thomas Cook India — wrong charges for visa issue

Address:	Kolkata, West Bengal, 700006
Website:	www.thomascook.in

Dated 27/june17 thomas cook agent calll me for hongkong visa issue and gave assurance that there expert team will issue visa for me which is which is blocked by hongkong immigration deppt now a days for every kolkata people paid rs 2300/- for ther charges which is totally free if we want honkkong visa online. Inspite of this on there repeated assurance and i am the needy person. So piad them. (Booking ref no-visc022409 and tcvps no-w[protected]). After 3-4 days when i contact them, they do not gave any response. Finally they mail me and refuse to provide me a visa.
Since my ticket are already purchased and they make me fool in the last movement. I mail them to refund my money at least but they refuse
My name is binod kumar bohra from kolkata