Thomas Cook — not getting any response for refund request

Address:	600085
Website:	www.thomascook.in

I booked a tour with thomas cook india early feb - booking no. Hd00100595 for a trip with family to europe in may. I had paid rs90000 at that time to confirm the booking. Given the impact of corona outbreak, i decided to cancel the trip. I requested them to cancel by booking and refund the booking amount minus any deductions. Given this is an extraordinary situation where the cancellation is warranted, i expect them to refund rather than holding back the entire amount. I need an immediate response from thomas cook and also refund the amount paid considering the travel situation which is unlikely to change

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Email snippet showing no response in spite of remainders

Run subash manickam

Wed, mar 11, 7:46 pm (2 days ago)

To nohil, shweta
Any update

-arun

On tue, mar 3, 2020 at 8:52 pm naphade, nohil wrote:

Dear mr. Arun,

Greetings from thomas cook!!!

Kindly allow us sometime to getback to you on this.

Thanks & regards,
Nohil naphade
Holiday sales expert
Thomas cook india ltd.
Landline :[protected]
Working hours: 12 pm to 9 pm
Email - nohil. [protected]@thomascook.in

Escalation matrix

Level 1 – lalit pant - lalit. [protected]@thomascook.in

Level 2 – javed ansari - javed. [protected]@in. Thomascook.com

Level 3 – srinivasan s - srinivasan. [protected]@in. Thomascook.com
From: arun subash manickam
Sent: tuesday, march 3, 2020 1:11 pm
To: naphade, nohil
Cc: kadam, shweta
Subject: re: mr. Arun//x 6//super budget europe//ex - joining direct [incident:[protected]]

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Hi,

Can you get back on this

- arun

On sat, feb 29, 2020 at 9:02 am arun subash manickam wrote:

Hi nohil,

I have decided not to proceed with my holiday plan given the corona virus issues around the globe. Please let me know how much refund i will get

Thanks,
Arun

On tue, feb 18, 2020 at 7:21 pm arun subash manickam wrote:

Hi,

I received a call 2 weeks back to get confirmation of the optional tours. No one has contacted me since to discuss on visa etc. What is the timeline to expect a callback to proceed with the visa process?

Do you see any impact in travel due to corona virus

- arun

On wed, feb 5, 2020 at 5:09 pm naphade, nohil wrote:

Dear mr. Arun,

Greetings from thomas cook!!!

Noted on the below point, i would ask my team to get in touch with you for the further procedures as soon as possible.

Thanks & regards,
Nohil naphade
Holiday sales expert
Thomas cook india ltd.