Thomas Cook — service and conduct of the your office

Address:

380007

We have booked tour of simply mauritius on 29/07/2017 and advance payment of rs. 50000/- paid on that day. Than after remaining payment of rs. 101928/- paid on 21/09/2017 to vishal suthar, assistant manager - leisure travel (Outbound). At the time of receiving payment mr. Vishal suthat told us that on 16/10/2017 your ticket and your travel document will ready and that day we give you two passport pouch and two duffle bags to you. On 16/10/2017. On 16/10/2017 i have repeated mobile call to mr. Abuzar hamja but he did not attend the my call. If he call attend he told that we inquired about your tour and call back shortly but he did not call back on 16/10/2017. On 17/10/2017 i have call at 10.56 am and he told me that within 15 to 20 minutes call back to me. But he did not call back up to 13.55 p. M.. The attitude of the your office is very bed.
Further i went on 1.55 p. M. At your office situated at city mall, nr. Lal bunglow, c. G. Road, ahmedabad. Mr. Abuzr hamja was present in office. And thay issued travel document and travel tickets and and give two passport pouch to me. As per commitment of vishal suthar, assistant manager - leisure travel (Outbound) i demand two duffle bags from mr. Hamja. Shri hamja told that if shri vishal commited to you go give begs than you received from vishal suthar, assistant manager - leisure travel (Outbound). I cant give you his attitude is. Very rude. Than after shri hamja call the mr. Vishal suthar said that if you give promise to give bed to him. Shri suthar refuse to give bags. Than after i have told that if once commit by your officer you must fulfill the commitment. These attitude of your office is very bed please do need full in this matters.