Am writing to express my dissatisfaction with the handling of my service request regarding a persistent issue with my television, which has been stuck on the Android loading screen since I raised the initial claim on 9th June.
On the very first day, two technicians visited and confirmed it was a software issue. They assured me a representative would follow up the next day—unfortunately, no one has come since then. I have followed up multiple times, but the issue remains unresolved.
Notably, on 19th June, technician Akash Pandhare was assigned to my case. However, he consistently ignored my calls and, on the rare occasion he answered, stated he was driving and would call back—yet never did. His communication has been dismissive and unprofessional, even telling me on Sunday to “do whatever you want” and speak to customer support.
To make matters worse, when I contacted your agent Litika, I was informed that my claim had been closed without resolution or any action taken. Today (22nd June), I had to register the claim once again under reference number [protected]. I feel unheard and deeply frustrated.
As a working professional, I have repeatedly asked to be contacted prior to any technician visit, yet this request has been ignored. I have also asked to raise a formal complaint, but that was disregarded.
I urge you to take immediate action to resolve this issue. Kindly ensure that a qualified technician visits at a mutually agreed time and that the matter is resolved without any further delay. Was this information helpful? | 
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