| Address: | 65, Uday Nagar, Near Ring Road, Nagpur - 24. |
Sir/Madam,
Kindly look into the matter and my TV set will be replaced within 2 or 3 days.
If you are not able to replace my TV set, return my purchase money. I have already waiting more than 2month resolve my complaint
Please ensure my TV set is replaced within 2 or 3 days. I have already continuously communicated for 2 weeks, but no result about my complaint, only your side draft mail thatset.
What is this customer care working scene from the last 2 months. This is customer harassment or cheating.
I want Replace my TV SET within 2 or 3 days, what do you want to do ?
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Tue, Apr 25, 2023 at 11:16 AM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
Sir/Madam,
Kindly look into the matter and resolve in week
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 24, 2023 at 7:43 PM
Subject: Fwd: You’ve successfully enabled Complete Protection for your $Model_Description
To:
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Mon, Apr 24, 2023 at 4:35 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
With reference to your email, we would like to inform you that we have already escalated your case to our concerned team to get this attended to on priority. Hence, request you to please wait as you will surely get a solution from our end at the earliest.
We appreciate your patience and cooperation in this regard.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Mon, Apr 24, 2023 at 1:43 PM Ashish Doras wrote:
Sir/Madam,
What is a status my case ?
again 1week pass away only communication
i want replace my tv urgent basic
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Thu, Apr 20, 2023 at 2:30 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Thu, Apr 20, 2023 at 1:07 PM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We have checked the status of your complaint and it is under process.
Kindly allow us some time once we get any update on your complaint, we will get back to you with the same.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Wed, Apr 19, 2023 at 5:13 PM Ashish Doras wrote:
Sir/Madam,
How much time to get this resolve this case, I am already waiting from 54 days .
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Thomson Consumer Care
Date: Tue, Apr 18, 2023 at 5:03 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have already highlighted this to our concerned team and they are working on the same. Kindly allow us some time to get this resolved.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Tue, Apr 18, 2023 at 12:11 PM Ashish Doras wrote:
Sir/Madam,
What is the status of My Case id- 6866962
Please reply
Thanks,
Ashish Doras
[protected] Forwarded message[protected]
From: Ashish Doras
Date: Mon, Apr 17, 2023 at 12:42 PM
Subject: Re: You’ve successfully enabled Complete Protection for your $Model_Description
To: Thomson Consumer Care
Cc:
I am still waiting for your response.
On Mon, Apr 17, 2023 at 11:59 AM Thomson Consumer Care wrote:
Dear Mr Ashish,
Warm greetings from Thomson!
We appreciate your patience in this matter. We have escalated your case to our service team to get this attended to on priority. Therefore, we request you to kindly wait for some more time, someone from our team will reach out to you shortly with an update.
Case id- 6866962
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
On Sat, Apr 15, 2023 at 9:43 PM Ashish Doras wrote:
Forwarded Conversation
Subject: You’ve successfully enabled Complete Protection for your $Model_Description
[protected]----
Sir/Madam,
What a customer care work is appricited
I am Flipkart customer, my name Ashish Doras and i am purchase of Thomson LED TV 50" order on Flipkart. Problem on LED tv set on 24.02.2023 and complaint attend by technician on dt. 27.02.2023 but till date no replace TV set, so i want write for replce from Flipkart otherwise my purchse amount refund to me and take your product within 3days.
My pession level is over and day of 4th i will complient againt Flipkart & Thomson Brand Consumer foram.
I want Exact reply from your side.
Kindly look into matter
Ashish Doras
From: Jeeves Support
Date: Sat, Mar 19, 2022 at 6:36 PM
To: Ashish N Doras
You’ve successfully enabled Complete Protection for your $Model_Description
Dear Ashish N Doras,
Greetings from Team Jeeves!.
Congratulations! You’ve made a great choice by covering your $Model_Description under the Complete TV Protection 3 Year.
Device Details :
Device Name : $Model_Description
Device Model: 50OPMAX9077
Device Serial Number: TH50OPMAX[protected]V10
Plan Details :
Plan ID: CPJVEB[protected]
Plan Start Date: 19/03/2022
Plan End Dare: 18/03/2025
We have attached the terms & conditions for your plan.
For any questions related to Complete Protection, reach out to Jeeves on[protected]
Thank you,
Team Jeeves
jeeves.co.in
[protected]
From: Ashish Doras
Date: Wed, Feb 22, 2023 at 4:57 PM
To:
Dear sir
I am also purchase extended warranty of 3 year for Thomson TV Set.
Please look into the problem of TV set.
Regards,
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
[protected]
From: Thomson Consumer Care
Date: Thu, Feb 23, 2023 at 10:36 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
As per your mail received, the invoice you shared is not an invoice of TV it’s an invoice of Extended Warranty for TV you would have purchased from Flipkart (Jeeves), request you to please provide your mobile number and PDF invoice (Bill) copy which you would have received with the box of TV and the softcopy will be on your mail inbox.
So, we can register your complaint and do the needful.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Thu, Feb 23, 2023 at 6:41 PM
To: Thomson Consumer Care
Dear sir/madam,
I have purchase on flipkart 50 inch tv of Thomson company dated 13.03.2022.
Last 2 days I have a problem on tv screen smash display.
Please resolve the problem.
Customer name: Ashish Nilkanthrao Doras
Address: 65, Uday Nagar, opposite Tapsya Vidyalay, near Ring Road, near Dr. Writer clinic, Nagpur- 440024
Contact No. [protected], [protected]
Please find attached of invoice copy & TV set Photos.
[protected]
From: Thomson Consumer Care
Date: Fri, Feb 24, 2023 at 10:08 AM
To: Ashish Doras
Dear Mr. Ashish,
Warm greetings from Thomson!
We would like to inform you that we have forwarded your request to the concerned team to look into your complaint and assist you on priority. You will receive a mail with a complaint ID within 24 hours.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Branch Support
Date: Fri, Feb 24, 2023 at 12:54 PM
To:
Cc: Thomson Consumer Care
Dear Customer,
Greetings for the day,
Your registered complaint no is MH18240223T55450
For all future communications on the matter, please do quote the registered complaint no. Though it will be our utmost endeavor to get your complaint resolved at the earliest yet it might take some time and for the same, you shall be duly intimated.
Your patience and co-operation in the matter is highly appreciated.
Regard
Branch Support Team
On Fri, 24 Feb 2023 at 10:07, Thomson Consumer Care wrote:
Dear Team,
+++
Kindly check and register this case.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
[protected]
From: Ashish Doras
Date: Sat, Mar 18, 2023 at 5:53 PM
To: Branch Support
Cc: Thomson Consumer Care
Sir/Madam,
Your service engineer visited on dt. 27.02.2023 check TV set and forward TV set problem Photos & video,
but till date my TV set problem still pending.
My registered complaint no is MH18240223T55450
Kindly look into matter and resolve the problem.
[protected]
From: Branch Support
Date: Mon, Mar 20, 2023 at 2:43 PM
To: Ashish Doras
Cc: Thomson Consumer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Sat, Apr 1, 2023 at 10:58 AM
To: Branch Support
Hello Sir/Madam,
Kind Attention!!!
Already 12days completed, But my TV Set replacement not receive
and your customer care no not responding.
Service technician attend my complaint on 27.02.2023 still pending Why ????
My TV Set replace within 3day kindly assuring.
Thanks,
Ashish Doras
[protected]
From: Branch Support
Date: Mon, Apr 3, 2023 at 4:12 PM
To: Ashish Doras
Cc: Customer Care
Dear Customer,
Greeting for the day,
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 10 to 12 working days.
Jeeves replacement id - 6866962
Regard
Branch Support Team
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:23 PM
To: Branch Support
Cc: Customer Care
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:25 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:26 PM
To: Branch Support
!!! KIND ATTENTION FOR VERY POOR SERVICE !!!
Sir/madam,
My name is Ashish Doras & My registered complaint no is MH18240223T55450 on 24.02.2023.
I am writing this letter to you about the poor service provided by your company.
I have asked for a tv replacement which is under warranty, but the customer representatives always say that it will be dispatched after a week and I will receive the tracking I'd within 48 to 72 hours. It's already been more than 40 days and I have called many times but the order is still not dispatched. I need the update in my case as soon as possible as it is very inconvenient to call everytime in my busy schedule.
I hereby request to please resolve my issue as soon as possible and update me on my case exactly.
Thanks,
Ashish N. Doras
Mob No. [protected]
[protected]
From: Ashish Doras
Date: Mon, Apr 10, 2023 at 4:28 PM
To: Thomson Consumer Care
[protected]
From: Thomson Consumer Care
Date: Fri, Apr 14, 2023 at 5:36 PM
To: Ashish Doras
Dear Mr Ashish,
Warm greetings from Thomson!
We would like to inform you that we have checked the status of your complaint, as it has been under the process of replacement approval. We have already received approval for it.
We will dispatch this within 8 to 10 working days.
Please feel free to reach out to us for any further assistance.
Regards
Thomson HD LED TV
Consumer Care
Toll Free:[protected]
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