[Resolved]  Thomson Tv — not responding to service request

I have purchased a thomson led tv on flipkart 3 months back. It has brand warranty of 1 year. Now the tv has stopped working. Raised a complaint on 28 th but till now there is no service, and response. I have been following up with customer care daily. They say our server is down and will get an email shortly. This is the story for last 4 days. Please escalate this