Thomson Tv — tv stopped working/problem not resolved for 40 days

Address:	Guntur, Andhra Pradesh, 522001
Website:	www.thomsontv.in and www.Flipkart.com

Tv model :thomson ud9 series 108cm (43inch) ultra hd (4k) led smart tv (43th6000_ud9), date of order 19.05.18 through flipkart (Online) and delivered on 21.05.2018.
Date of incident: tv display problem occurred. On 23rd august 2018 we sent an email to customer care @ [protected]@thomsontv.in (Attached). So far the issue has not been solved. When we are trying to contact consumercare center over the phone @[protected] they simply dragging the time and disconnecting the calls without proper response. Some of the customer care executives told over the phone that the tv will be replaced but the same was not done till today. On 3rd october 2018 once again we sent email with a request to send the replacement of tv at the earliest. Further, no technician has visited to resolve the issue.

Details as below:
Re: screen problem reminder

Venkat karuna
Oct 3, 2018, 5:03 pm (5 days ago)

To thomson


As per telephonic conversation today with you, you people assured that a written reply should be received from thomson service center regarding replacement of tv. But till now i didn't get any reply from your side. Once i again i request to you send solution to my problem through email only. Since i am seeking solution from your side for more than 40 days.in your website toll free no [protected] and email i. D [protected]@thomsontv.in only availabale from which i didn't get any solution or satisfied reply from your side. When i tried and contact your service center and customercare excutives over the phone they simply dragging the days which is unacceptable. If the problem is not solved at the earliest, i will be left with no other option but to approach consumer forum.

On wed, oct 3, 2018 at 2:56 pm venkat karuna wrote:

On wed, 3 oct 2018, 10:52 thomson consumercare, wrote:
Dear customer,

We have check the status of your complaint, due to change in service address our engineer were not able to serve you, kindly provide address where you want us to provide services along with pin code

Regards
Consumer care
Thomson led tv


From: venkat karuna [mailto:[protected]@gmail.com]
Sent: 01 october, 2018 12:47 pm
To: [protected]@thomsontv.in
Subject: fwd: screen problem reminder

Hi

Pls look into the below mail and reslove the issue as soon as possible

Regards
Venkata
[protected]
— forwarded message —
From: thomson
Date: sat, 25 aug 2018, 13:49
Subject: re: screen problem
To: venkat karuna

Dear customer,
Greetings for the day,
Please be informed that we have already highlighted this to the concerned team, and they are working on it. Kindly allow us some time to get this resolved within 72 working hrs.
Complaint id : th2018256


Regards
Consumer care
Thomson led tv

From: venkat karuna [mailto:[protected]@gmail.com]
Sent: 23 august, 2018 5:18 pm
To: [protected]@thomsontv.in
Subject: screen problem

Hi,
I am facing a problem with the screen while the programme running with in a few minutes the screen was shaking and disappearing the picture pls reslove the issue as soon as possible and my current address and contact number was given below and billing invoice also attached.

# 8-8-80
3rd line nehru nagar
Guntur
[protected]

Regards
V v karunakar