Ticketgenie India — hockey world cup 2018 opening ceremony, held at cuttack

I am trying to book ticket for 28 nov-2018 hockey world cup event in barabati stadium, money deducted (Rs 1, 024/-) from account but no ticket booked and a message shown as "booking failed". Kindly update me status of my booking as the event has left only six days and refund my account. I have already create ticket with https://in.ticketgenie.in website.
And your your customer care number is as worthless as your website. My email id for booking was [protected]@gmail.com