Ticketgenie India — money deducted but booking, has been failed no refund has been initiated

Address:

Khordha, Odisha, 751001

Booked 2 tickets on 21st nov worth rs.1024 for opening ceremony of hwc, scheduled for 28th november a cuttack odisha. Transaction succeeded and money got deducted from the a/c but booking has been failed. Please initiate a refund arrangement for the same amount. Attached the bank transaction statement with this. The mail id used for booking is : [protected]@gmail.com
Mobile number - [protected].