Timbl Broadband — fraud internet service provider

Address:	122001
Website:	www.timbl.co.in

Hi team,
I took the broadband connection from timbl broadband for my gurgaon residence at ashok vihar phase 3. Just after 2 hrs of activation, the connectivity went off. Since, then i have made more than several calls to there customer care but did not get any resolution. They have a sla policy of 6 hrs but now its being more than 36 hrs and they do not bother to resolve it. The customer support team is trained to lie continuously and they have no response other than to say sorry and they can't do anything than to wait until resolution. When asked about the refund, they tell they will not able to do it. When asked about status of the problem, they have no idea.
I would say i have been looted and urge the authorities to nab its owner for this fraud that is being running delhi ncr.
Please help me get my refund immediate for the month of august (I. E rs.589)
My customer id :2029116
Name : uttam kumar
Place : gurgaon
Email: [protected]@gmail.com