Times Global Insurance — non issue of refund and ignorance

Website:

www.mymobileinsurance.com

I had taken laptop insurance from the company - times global assurance. Website : https://www.mymobileinsurance.com/ on the date of[protected] for my laptop. As per applicable on the policy i am due a refund in three years if i have not claimed any insurance. After the timeline had passed, i tried calling their number and whatsapping them. On trying to call numerous times no one picked up my call. I had to lie on the pretext that i wanted to get a new insurance policy on whatsapp to which they finally replied. Once i got to the point of asking for my dues, i was met with ignorance once again. I have tried messaging and calling after that with no success.
Finally i cced all the approproaye authorities and mailed them.
On a reply from an email they said they will cancel all my services and refund because i involved the appropriate consumer authorities.