Times Of India Complaints & Reviews

TOI Newspaper — Changing Mumbai mirror to Economic times as per the TOI offer

Hello,

Its since 3 months I have been following up with my Dsitributor Vendor - Mr. Imran (Mobile no. [protected]) regarding changing my Mirror Mirror to Economic times offer as per the TOI offer.
When I contact my local newspaper vendor he informs me that the distributor vendor needs to submit a form with my details to TOI office and automatically he will recieve an extra copy of Economic times to deliver it to me.

When I contact the distributor vendor Mr. Imran, he informs me that he has already submitted my application form to your office a long back and awaiting feedback from your office.

So I just wanted to know the status of my application form which should be lying somewhere in your office. It is better not to keep such promotions if you cannot deliver it to the customer.

Request your feedback on this.

With regards,
Delighten Koola
Kukreja Complex, Bhandup West
Mumbai - 400078

I need to subscribe forTWO-YEARS edition of TIMES OF INDIA .SO KINDLY send the detail of payments. awaiting for reply.

THANKS
KUMAR KALYANAM IYER.

REQUEST to get the needful done at the earliest possible:-
I am a south mumbai resident reading your newspaper since childhood. I have a query which goes as under:-
It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.
Thanks and awaiting your reply at the earliest,
Mona Damani.

It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.

Please tell me meaning of such offfer by times of india, mumbai

3rd Reminder with a REQUEST to get the needful done at the earliest possible:-
I am a south mumbai resident reading your newspaper since childhood. I have a query which goes as under:-
It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.
Pls confirm the recipt of this Email.
Thanks and awaiting your reply at the earliest,
Mona Damani.

Arti Kukreja — Photo not clear

My Voter ID Card number is UJE1151356. My snap on the voter card is so unclear that none of the banks and other institutions have accepted it as my Identity proof. Can you please tell me as to what i have to do to get it changed

In last 4 months, I am recieving huge electrcity bills. I have informed to local MSEB office at pashan, pune but they are so careless that they are not listening to my complaint also. I have tired of following with MSEB peoples.

I have applied for change of name on electricity bill 3 months back and paid extra amount of rs.300 for preapring the report also but yet my name is not change on electricity bill.

can some one help m eto resolve this issue with MSEB.

Sir,
I had applied for one year subscription of times of india paper after paying Rs.950.00 vide cheque no.364527 dated 22/01/09 to our nearest dealer m/s Swapnil news agency, kaju pada, borivali east
and I am not been supplied with the newspaper regularly, and when asked to the dealer he says
go and contact Times of India. Also he has not submitted me with the receipt for the payment made
to The Times of India.
Please do the needful and inform me accordingly
thanks & warm regards

Dear Sir/Madam
I am Avinash M Sonawane Please Give me Tims of India Mubai office Address and Tel no.
I have Some Report or news aboth Cat Education and i would like to print it, so plaese sent me
ASAP
your Fauthfully
Avinash M Sonawane.

Dear Sir,
I read an article In TOI 21st June edition on page no. 4 "Theses teachers will hit the jackpot".
In these regard only I want to consult the concerned BMC officials. So can you please provide me the contact information? Please do consider this request.

Thank you.

Times Of India — misleading readers,providing wrong information

Hi i m Dinesh Nagpal working jet airways.i want to lodge a complaint against times of india for misleading readers.actualy today i made a plane to watch movie with my frinds.and we wanted to watch KAMBAKKHT ISHQ {movie name} than i started to see a list of cineplexes in times of india{Delhi Times 6 july 2009}which were showing this movie.than i selected vishal cineplex rajouri garden out of them.Bt when i reached there with my friends in a schorching heat, than i saw that they are showing movie NEY YORK instead of KAMBAKKHT ISHQ.i got shockd and when i argued with the employee of vishal cineplex than he told me that never showed KAMBAKKHT ISHQ and he told me that TIMES OF INDIA is one who is misleading customers.they made my day worst and wastage of money..i want some action from you aginst times of inda and compensation from times of india..

THANX & REGARDS
DINESH NAGPAL
[protected]

Times of India news paper declares that the readers can buy TOI & Economic Times for Rs.4.50 . However, the vendors refuse to give Economic Times with TOI. They say that Mirror is compulsory with TIO & you have to buy Economic Times separately.

If TIO in not supplying Economic Times with TIO for Rs.4.50, why should they make false declaration on the top of their news papers. Is such a misleading statement is expected from a leading News paper like TOI ?
Would TOI clarify the matter in their News Papers for the benefit of their readers?

Biren Malde.
Mulund, Mumbai.

The TImes of India — Misleading pricing information

The times of India newspaper is sold in mumbai at Rs4.5 with the line below the title of newspaper telling that it is either along with mumbai mirror or economic times or maharashtra times. Vendor just sell times of india along with mumbai mirror. When I ask them not to give me mumbai mirror but to give me economic times they say it only comes with subscription pack, but that is not specified on the newspaper. So I think either times of India is cheating or the vendor is cheating. I would like to know what is the main problem. And if it is a subscription offer then why huge media like times of india not specifying it in the paper itself. There is no star or double star sign near the pricing as well which says some condition applies.

I completely agree with the above complaints. Though TOI clearly states that We can opt for either Economic Times or Mumbai Mirror or Maharashtra Times oalong with TOI, vendor forces the subscribers to take Mumbai Mirror.

We would request TOI to please clarify how a subscriber can avail of this offer.

Thanks in anticipation

Im runing back of my local vendor since 4months for geting economics times intead of mumbai mirror.
My adres is C-304, harshgiri apt, shiv vallabh cross road, rawalpada, dahisar (east). Mumbai 400068. Mob- [protected].
Plz revert soon.
Thank you

Same is the fate with me with TOI & MT subscription for 6 months . The vendor has stopped giving Maharashtra Times instead started giving Mumbai Mirror . I have tried all the people from Vendor to the Sales manager . no body is interested to solve the problem .
can anybody guide me how to solve the problem .

Milind Satalkar,
B-11 TRIDAL CHS,
MITHAGAR ROAD,
MULUND ( E)
MUMBAI - 400081

Dear sir my quilification
M com final (finance)
& experiance 2years under ''Chartered Accountant''
I knows two language English & Hindi

Dear editer ji,
dadagiri of MMRD ? and Municipality
un justice to recident of vileparle east ( Ghadiali chawl) recidents. they R
living last 50 years with all texes they R paying
treating like unothrorised jopdas. they R having more place Sq. Ft.
but in SRA schem they offered less then what they R having
pl. do some thing for this resident. they R- M classs family.
thanking U


Sunil Nayak .(represetative ) Mo[protected]
Vikas Upendra ( " " Mo[protected]
(Ghadiali chawal recidents)

The times of india newspaper — Subscribe for Economics times but still receiving Mumbai mirror

Had Subscribe for Times of India Newspaper along with Economics times but i receive Mumbai Mirror .
i had asked the sales person who had come for subscription renewal to look into the matter but still there is no response. Don't have any complain no also to contact for the same.

Hello,

Am looking for an online version of an article that appeared in 3rd September 2011 Thane Plus. It is called A Musical Tribute to Shammi Kapoor by Asha Mandpe. Can you please guide as to how I can get the full article with pictures?

Regards,
Smitha

dear editor,

we are subcribers for one year toi and economic times. at the time of subscription i was told that there wud b no delivery charges to be given by me to the delivery man. but the delivey man is insisting on paying the delivery charges.

kindly confirm whether these charges are payable.

I have subscribed for TOI & ET & had paid cheques for 499 & 399 resp. Though the cheques have cleared, I have only started receiving TOI. Receipt given by their sales exec (nitin [protected]) was only for TOI & he said that once the TOI is recd so will the ET. But now the mobile no. given is permanently closed. The landline nos. given on the receipt just rings & I guess its a new way to swindle money. Just lucky to get a cust care exec named Nikita & said she would get back but all in vain. Now the phone just rings & i[censored] get someone they just transfer the line & no one picks up.
Looking at all the above complaints I guess, such a company now only recruits ppl for grabbing customers money & not providing any service. Its unfortunate that such a big company which claims the highest readership in their ads too is soooo poor in its service approach.

Dear Sir
I am resident of Mira Road (East) Near Jangid Complex.I wnat to subscribe The Times of India News Paper.
Current News paper Vendor Name: Mr.Gopalan

Kindly guide the me proceess and subscription fees

Regards

Suresh Billava
Mira Road
Mob:-[protected]

Dear Sir,

kindly inform me the current subscription schemes available for senior citizen period 6 monthly and one year at Bandra west Mumbai

Thank you

This is Ramesh working in State Government. I have subscribed for Times of India for one year. But, I was told by your agent who visited on 17.6.2010 that the papers will be supplied through the existing agency from whom I am getting The Hindu daily. But, to my surprise another agent appeared today and collected all my documents including the coupons leaving a contact number of one Thiru Bala saravanan who was stated to be the agent for Times of India. But even the said number left me with puzzle since it contains only nine digits. I do not know, whether I am going to get paper regularly. This kind of attitude will reflect on your reputation. My address is No.6/15, 14th Street, Arumbakkam, Chennai-600 106. Don't you engage persons atleast with a little knowledge?

sir i m afounder member of your company my order number is[protected] but i not received copy of newspaper.our house address is change. my new address is ... p.T.R apts flat GB ground floor 153 habibullah road t.nagar chennai 600017 ph-[protected]. i m requesting you plz deliver my copy to new address . thnx

My complaint no is 41984, iam staying in chitlapakkam chromepet, so many times i mailed and i got the same response as karthik ...

once again the non sense has repeated.for the past 20days iam not getting any issue .goodbye times of india...THIS IS MY ORDER NO :1029171.

Hi,
I am the subscriber from Cognizant, Chennai in the 1 year plan.
Unfortunately i missed my coupon book.After that i hv raise many requests to you team.
Till now i didn't get any response from you.
Please send the new coupon book to my below Address;
No:12,
3rd Usman Street,
Masjid colony,
Kamarajapuram,
thambaram, Chennai.
Cell:[protected]

Times Of India — incorrect interpretation of information

Dated: May 31, 2008
Times of India, New Delhi issue
Page 9

Article Heading: ' In e-mail to mother, she was alluding to a movie'

To whomsoever it is concerned,

I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

I hope TOI will rectify this gross error and issue an apology in memory of the girl.

Dated: May 31, 2008
Times of India, New Delhi issue
Page 9

Article Heading: ' In e-mail to mother, she was alluding to a movie'

To whomsoever it is concerned,

I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

I hope TOI will rectify this gross error and issue an apology in memory of the girl.

RE: Address change-Order No:[protected]
i sent a mail to CRM for address change nearly one and hlf months ago. everytime they were telling, in 48hrs the issue will be resolved. like that they replying to my mails.
Its a very bad customer service support.

we have subscribed your news paper for a year .we are not getting the issues for a week or so.we have already lodged a complain against the agency via telephone but no action is taken against it.
if you can't issue the papers please don't collect the money for prepaid subscriptions. take stern action against agency


order no. NAA 033756

AGENT NAME: R.MAGESH (CHROMEPET)

if no action is taken within next 24 hours i will lodge a complain against your newspaper in consumer court...

Sir, Kindly refer my annual sub. order no.NAA 113859-A. Dated 11th Jan.2009.
Name : G.T.Agith Kumar, old # 20 A/ new 6, Ganesan Illam, I-floor,
Chakravarthy Nagar, Ayanavaram, Chennai-600023. (mob.[protected]
Sofar I have not received my Times Issues which was assured from
15th Jan 09 or Ist Feb 09. Kindly refer this & confirm the delivery of Paoer

[protected]@gmail.com

Even I got the same experience with TOI. I gave a request for Address Change but it is already 2 months... i did not receive the paper yet, despite sending so many mails and so many calls to customer care. This is very bad & horrible experience. My order number is: NAA 077410.

Dear Sir,

Good day!

I have sent two reminders to you, but I haven't received any reply.

Eventhough I have not received any reply from again I have renewed my subscription and the Vendor has received this Year's Coupon but not delivered the paper.

Please look in to this matter and send us your reply at the earliest.

Regards,
A.B. Nambirajan.

----- Forwarded Message ----
From: Nambi rajan <[protected]@yahoo.com>
To: crm.[protected]@timesgroup.com
Sent: Thursday, 26 March, 2009 3:13:46 PM
Subject: PAPER DELIVERY

March 26, 2009

Dear Sir,

Good day!

Earlier I was a subscriber to THE HINDU.

Your Offer in early 2008 was very attractive and I had since opted to subscribe to TOI annually (Old Order No.2048440).

The paper is good. News coverage is good. The pictures are good. The Presentation is good. There are so many good……s, but one point is bad. I’m coming to it.

For quite some time, I found that the News Paper Shop Owner (Vendor) was delivering Deccan Chronicle instead of TOI, particularly on Fridays. Initially I thought it was a mistake. But this became repetitive. I realized that your Friday issue had more takers and hence the Vendor has unilaterally decided that the Friday issue is not for me. I did take up the matter first with the Delivery boy who pleaded helplessness and then with the Vendor. I was shocked at the attitude of the Vendor and the use o[censored]nparliamentary language. I left it at that as I did not have the time and inclination to escalate the matter with him, because of his rude stance.

He has even challenged that I can report this to anyone, “Evankitta Vena Phoi Sollu”.

It’s over a month since I have received a copy of your Newspaper.

I also know for a fact that the Friday issues are being sold by him against Cash while subscribers like me are denied.

I have once again opted for the annual subscription through your RRE. I had informed him about my above problems and refused to renew the subscription. However, he advised me to take up the matter with you and assured that you would respond positively. Only on this assurance did I renew the subscription.

I do hope that you will look in to this and ensure that normalcy is restored and also send me a reply. As I have already given the Annual Subscription, I want an uninterrupted supply of the paper in time and I am also in no mode whatsoever to take up the matter with the Vendor on a personal level.

I am giving below the Vendor and Agent details:

Vendor: Mr. Balakrishnan Code No.C01419

Agent : Mr. Baskar, Agent D-3185.

Your immediate action is solicited.

Regards,
A.B. Nambirajan
No.21, Valarmathi Nagar 3rd Street,
Kolathur,
Chennai – 600 099.

Email: [protected]@yahoo.co.in

times of india chennai — non delivery of newspaper

i was a founder member of chennai edition and renewed the same.inspite of reminders and the assurances of the customer centre it is yet to be delivered though more than two months had elapsed.ramakrishnan[protected]

sir, your publication on may 19 th 2009 [ page no.9 ] battle ground india, where you have published tabular column of party positions in tamil nadu here you completely missed the position of v.c.k party[viduthalai chiruthai katchi]. and the total tally also reaches only to 38 inspite of 39 seats.

Times of India, Chennai — TOI Chennai Poor service

I'm Sai and founder member of TOI, Chennai. I like in Nanganallur, Puzhuthivakam area. I have made so many complaints to TOI, Call centre and even mailed them for their poor service but no response


NAB 040285 ; RRE CODE CR0130 ; Complaint ref is 185254Tuesday, 26 May, 2009 10:25 AM
From: "saiprasanna V"
View contact detailsTo: crm.[protected]@timesofindia.com

Hi,

I'm an ardent reader of TOI. I have been TOI customer since it's initial launch an year ago. I live in Nanganallur/Ullagaram area. My order details etc are

NAB 040285
RRE CODE CR0130

From the first day of my subscription this year, I get my paper only round 8 AM. It is hardly of any use to me as I need to leave home to my office around 8 AM. Well, it is was good last time that atleast i was given 12 coupons and had a choice to move to a different dealer in between. This year, my dealer has not even shown my subscription form and all I have is the order form and I have been fighting with him over past few months to return my form so that I can move to a different dealer. Atleast, once in a month I don't get TOI at all. When I call my dealer, he gives some lame excuse. His RRE code is CR0130.

I also buy The Hindu paper and there is a another dealer incharge of it. I usually get the Hindu paper within 6.30 AM. He also supplies TOI. I wish to switch over my dealer.

Regarding this I have complained thrice to TOI call centre and of no use. My latest complaint reference is 185254. I was promissed that the problem would be sorted out by Monday (25th May) but still the complaint is in pending status. Even today morning I called up the call centre for checking the status.

Well, as far as TOI is concerned I have paid my cheque to Benett and Coleman and think TOI is responsible for this poor service.


Could anybody from TOI call up and solve my problem. Else, I might need to take this issue to Consumer court for poor service ( whether you care or not.)

Sai Prasanna. V

Times of India, Daily news paper — non delivery of issues for the past 2months

I was assured that I will start receiving paper FROM April 14th 2009, but I have not received a single issue so far. I spoke over phone to your chennai office 10 times and emailed twice but all to hell. NO RESPONSE. Here are my details –



M. Ganeash

A 9/8, Police officers Qtrs,

R. A. Puram, Santhome high road,

Chennai – 28

Mb:- [protected]



I need dailies to be issued or my money back otherwise I need to take legal help.

Times Of India — phone not working

my telephone[protected] is not working since AUgust 17. False ring is heard. ALso, whenever, we switch on the computer, I am not able to use the landline telephone.

i, m also a founder member. they never delivered the gift bag and the vendor would take two coupons for one month and delivered for four months and stopped. if v all unite v can initiate action in consumer court. i know the procedure.pl contact me on [protected].

EVEN I HAVENT RECEIVED THE PAPER YET. I HAVE PAID FOR 1 YEAR SUBSCRIPTION.

I also subscribed for Rs.299 offer of Times of India for 1 year. The service has been very choppy - I received newsapers for about 3 months in a rather irregular manner( not daily).

But since last 2 months, I have not received a single copy. Repeated phone calls and e-mails have been a complete waste of time.

No doubt TOI is not losing any money even though it promises to offer newspapers for 1 full year for only Rs.299. If newspaper is not delivered everyday, there will not be any loss afterall.

I also paid rs299/= as a cheque to Mohamed Azarudeen([protected])santhome 2 months before.he promised it will be delivered with in 10days.Amount has beed debited from my account immedietly.But till today no paper.If i call that person no response from him...frauds..

I have been suffering at the hands of pathetic and unprofessional CRM of TOI. Despite repeted mails and reolephone callas I am still to get my first copy of daily edition of TOI for over a month now after changing my accomodation 1 month agao. heres th edetailed e mail conversation :


from Surendra <[protected]@gmail.com>
to crm.[protected]@timesgroup.com
date Fri, Oct 30, 2009 at 9:22 PM
subject Change of address for newspaper delivery
mailed-by gmail.com

hide details Oct 30

Dear sir
My subscriber no is 25171989.
I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
My new address is


Surendra sharma
Z-4-38, Madras Avenue,
IIT Madras
Chennai - 600 036


it is requested that delivery of newspaper to my new address may be ensured at the earliest.
--
With Warm regards

Surendra Sharma




Surendra <[protected]@gmail.com>
to crm.[protected]@timesgroup.com
date Sun, Nov 1, 2009 at 10:56 AM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 1

Refre to my mail sent on[protected]appended below)

I am yet to get an acknowledgement from your side about change of my address. I also called up the help-desk number later for the same matter and the person asked me to send a mail which i had already done.

it is requested that matter may be looked in at th eearliest and newspaper supply to my new address may be resumed at the earliest.

Thanxa lot.
- Show quoted text -


[protected] Forwarded message[protected]
From: Surendra <[protected]@gmail.com>
Date: Fri, Oct 30, 2009 at 9:22 PM
Subject: Change of address for newspaper delivery
To: crm.[protected]@timesgroup.com


Dear sir
My subscriber no is 25171989.
I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
My new address is


Surendra sharma
Z-4-38, Madras Avenue,
IIT Madras
Chennai - 600 036


it is requested that delivery of newspaper to my new address may be ensured at the earliest.
--
With Warm regards

Surendra Sharma
M Tech II year
Dept Of Computer Sci & Engg.
IIT Madras, Chennai


Tamso Ma jyotirgamay



--
With Warm regards

Surendra Sharma


from crm.chennai <crm.[protected]@timesgroup.com>
to Surendra <[protected]@gmail.com>
date Sun, Nov 1, 2009 at 12:17 PM
subject Re: Change of address for newspaper delivery
mailed-by timesgroup.com

hide details Nov 1

Dear Sir,

We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.

from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Wed, Nov 4, 2009 at 9:29 PM
subject Re: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 4

Dear sir, this is reminder yet again ... i am still not receiving newspaper at my new address even after informing almost over 2 - weeks now. pse do the needful ASAP.
- Show quoted text -


On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

Dear Sir,

We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.


Surendra ([protected]@gmail.com) wrote*:
>
>Dear sir
> My subscriber no is 25171989.
>I have shifted my residence one week back and also informed over phone to
>the helpline no. But i am yet to get the newspaper at my new residence.
>Kindly note that i have changed my mobile no. Th enew numbers are [protected]
>and [protected].
>My new address is
>
>
>Surendra sharma
>Z-4-38, Madras Avenue,
>IIT Madras
>Chennai - 600 036
>
>
>it is requested that delivery of newspaper to my new address may be ensured
>at the earliest.
>--
> With Warm regards
>
> Surendra Sharma
> M Tech II year
> Dept Of Computer Sci & Engg.
> IIT Madras, Chennai
>
>
>Tamso Ma jyotirgamay
>


Disclaimer :-
The information in this e-mail and any attachments is confidential and may be
legally privileged. It is intended solely for the addressee or addressees. If you are
not an intended recipient, please delete the message and any attachments and
notify the sender of misdelivery. Any use or disclosure of the contents of either is
unauthorised and may be unlawful. All liability for viruses is excluded to the fullest
extent permitted by law. Any views expressed in this message are those of the
individual sender, except where the sender states them, with requisite authority, to
be those of the specific TIMES GROUP company.




--
With Warm regards

Surendra Sharma

from crm.chennai <crm.[protected]@timesgroup.com>
to Surendra <[protected]@gmail.com>
date Thu, Nov 5, 2009 at 3:09 PM
subject Re: Change of address for newspaper delivery
mailed-by timesgroup.com

hide details Nov 5

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Tue, Nov 10, 2009 at 11:17 AM
subject Re: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 10

It is with a lot of inconvenience and despair that i m forced to remind you of the request for change of newspaper delivery address. The siad request has not been affected and there is no newspaper delivery to my new address since over two weeks now. It is therefore absulute pain to remind you time and again... Kindly look into it asap.
- Show quoted text -


On Thu, Nov 5, 2009 at 3:09 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

Assuring the best of our services at all times.

Regards,
CRM TEAM.
The Times of India,
Chennai.


Surendra ([protected]@gmail.com) wrote*:
>
>Dear sir, this is reminder yet again ... i am still not receiving newspaper
>at my new address even after informing almost over 2 - weeks now. pse do the
>needful ASAP.
>
>On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com>wrote:
>
>> Dear Sir,
>>
>> We have taken note of your change of address for the supply of TOI and we
>> will arrange the delivery of copies accordingly.
>>
>> Assuring the best of our services at all times.
>>
>> Regards,
>> CRM TEAM.
>> The Times of India,
>> Chennai.
>>
>>
>> Surendra ([protected]@gmail.com) wrote*:
>> >
>> >Dear sir
>> > My subscriber no is 25171989.
>> >I have shifted my residence one week back and also informed over phone to
>> >the helpline no. But i am yet to get the newspaper at my new residence.
>> >Kindly note that i have changed my mobile no. Th enew numbers are
>> [protected]
>> >and [protected].
>> >My new address is
>> >
>> >
>> >Surendra sharma
>> >Z-4-38, Madras Avenue,
>> >IIT Madras
>> >Chennai - 600 036
>> >
>> >
>> >it is requested that delivery of newspaper to my new address may be
>> ensured
>> >at the earliest.
>> >--
>> > With Warm regards
>> >
>> > Surendra Sharma
>> > M Tech II year
>> > Dept Of Computer Sci & Engg.
>> > IIT Madras, Chennai
>> >
>> >
>> >Tamso Ma jyotirgamay
>> >
>>
>>
>> Disclaimer :-
>> The information in this e-mail and any attachments is confidential and may
>> be
>> legally privileged. It is intended solely for the addressee or addressees.
>> If you are
>> not an intended recipient, please delete the message and any attachments
>> and
>> notify the sender of misdelivery. Any use or disclosure of the contents of
>> either is
>> unauthorised and may be unlawful. All liability for viruses is excluded to
>> the fullest
>> extent permitted by law. Any views expressed in this message are those of
>> the
>> individual sender, except where the sender states them, with requisite
>> authority, to
>> be those of the specific TIMES GROUP company.
>>
>
>
>
>--
> With Warm regards
>
> Surendra Sharma
> M Tech II year
> Dept Of Computer Sci & Engg.
> IIT Madras, Chennai
> [protected]
>
>Tamso Ma jyotirgamay
>


<p
class=MsoNormal>[protected]---<br>
DISCLAIMER: The information in this e-mail and any attachments is confidential and may be<br>legally privileged. It is intended solely for the addressee or addressees. If you are<br>not an intended recipient, please delete the message and any attachments and notify<br>the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised<br>and may be unlawful. All liability for viruses is excluded to the fullest extent<br>permitted by law. Any views expressed in this message are those of the individual sender, <br>except where the sender states them, with requisite authority, to be those of the <br>specific TIMES GROUP company.<br>
<br>




--
With Warm regards

Surendra Sharma


from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Thu, Nov 12, 2009 at 3:04 PM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 12


hello ..! is anybody listening and plan to solve the long standing issue... I guess i have to complain at th ehighest level possible.


from Surendra <[protected]@gmail.com>
to "crm.chennai" <crm.[protected]@timesgroup.com>
date Tue, Nov 17, 2009 at 1:52 PM
subject Fwd: Change of address for newspaper delivery
mailed-by gmail.com

hide details Nov 17 (13 days ago)

Dear sir,

Thanksa lot for your efforts, one person had come to deliver the newspaper on 6-11-09 but he asked for the recept slip which i had already given to the newspaper dealer in velachery. The same was intimated to the delivery boy on 6-11-09 when he asked for it. However for some strange reason hos not showed up since then and there has been no newspaper delivery since then. Pse resolve th ematter ASAP as it is nearing almost a month since no delivery of newspaper at my new address.

surendra sharma




I AM YET TO GET ANY ACK FROM CRM < LEAVE ALONE TH EPAPER DELIVERY >

VERY BAD AND SHABBY PERFORMANCE >>>!

We shifted our house one month ago, inspite of informing the times of india office in anna nagar, they did not do the needful...we did not receive the times paper for the past one month! please take necessary steps..

This is to inform you that i have subscribed time of india for one year. But i have not get

the paper regularly for the past 15 days. They do not deliver it properly. if this is

the case and you are not taking any action, kindly refund the money, so that i can get

some other paper.

Please reply soon.

My address:

22/6, L block, 26th street,
26TH STREET,
Annanagar east, chennai 102

Dear Sir,

Order No: NAA081554

With respect to my above order which is renewed again on November 2009, i would like to discontinue with your services, offered for me which continued from last year 2008

The reason is nothing new, as usual with your irresponsible agents and stupid followups, i have not received any copies so far for the past 45 days

I need my money to get refuned at the earliest

Thanks for the continuous support you provide with your customers

Regards
Joshua
No. 19, Vanchinathan 4th Street
Perambur, Near Venus Market
Chennai – 600 011
Phone: 26700943, [protected]

I am a subscriber of the Times Of India with more or less same experience.Inspite of many telephonic complaints to the helpline as well as to the representative no corrective actions to resume the delivery of the daily is taken from the officials concerned.When I contacted the delivery boy he told me that it was stopped on the instruction from the vendor.I am shocked to come across such an irresponsible attitude of marketing team.It is well known that people have chosen annual subscription to get the daily uninterrupted. But the very purpose of the efort is getting lost as many a times the delivery of the paper fails due to the negligence on the part of the marketing team and vendor.I am surprised to note that the office of the daily is not inclined to compensate the affected customers suitably for their losses and mental agony due to the lapse in the service of the company.You may appreciate that every consumer is has the right to ask for the service for which the consumer have paid the subscription inadvance.When there is some lapses on the part of the service provider he is liable to compensate suitably for the loss and expenditure incurred by the customer without any hesitation.Hence I request the service provider ( Times Of India group) to pay the compensation without further delay apart from ensuring regularity in the delivery of the daily,

Alice Varughese

I am a suscriber of “Times of Indi’ from 2008 when it was launched in Chennai.

I stay in thiruvamiyur ( Chennai-41). the supply is highly irregular throughout the year. Sometime the paper will be delivered at 10.00am + when all o[censored]s goes for work, and nmany times the papers ware not supplied at all.I contacted the so called “customer help line “(ofcourse with great difficulty, as usually they will never respond) and lodged my complaints, with out any results.

I requested to change my Vandor on several occassions as all my neighbouring flats are getting their supply through another vandor. but so fa that never happened .

from 16th of Jan 2010 onwards I am not getting any news paper till date (23rd Jan). I have contacted the customer support line

on 16th Jan and the complaint no is 259522
on 18th Jan and the complaint no is 259858
on 22nd Jan and the complaint no is 261484
on 23rd Jan and the complaint no is 261830

I requested the help line to put me to some responsible officer, they refused. Please advise me what I am supposed to do with the complaint nos.

Since the money is already collected for the full year, I do not have any hold except to beg them to supply the paper.

Will some responsible officer in the company will look into the matter? I feel cheated .My contact no is[protected]

Prasad

I too have the same problem. I am surprised to find that TOI is also providing only lip service to its many customers having problem.

II have read that companies set target for customer satisfaction level as it is difficult to satisfy all 100% at all levels. Unfortunately TOI has classified me into the non-satisfaction level customer. That is why TOI is not bothered.

I would like to bring to your kind attention of the irregular delivery of the Times of India newspaper for the past year[protected], while your sales people come and enthusiastically promote the newspaper; your vendors and the delivery boys are the most irresponsible and discourteous people.

What is even more pathetic is that several compliants over phone has been made and till date we have only received that this would be resolved in 48hours;

For the whole month of Feb 2010 the paper was not delivered; similarly in the past months of[protected], the daily delivery was not there for 5-8 days every month.

Is this the way a leading newspaper and its delivery agents would perform?

Why do you people come and collect the entire year's subscription and then you fail to deliver? are you not ashamed of this cheating?

What kind of vendors and customer care do you have?

As a result of your pathetic and incompetent delivery, we have to pay you the annual subscription to your company and still buy the daily issues.

What you are doing is absolute disservice and cheating of your customers and that is very evident with your customer care which has not resolved this issue despite repeated complaints.

We demand that you resolve the issue forthwith by changing the vendor and have the newspaper delivered to us and then refund the amount for the whole month of Feb 2010 and for 6months x 5 days (average) amount of delivery issues of the TOI


My subscription number is NAB015947 and my contact number is[protected]

J.J.Williams
B40, No.19, 6th Street,
AnnaNagar East
Chennai 600102
Tel:[protected]

I have subscribed time of india newspaper for one year, Its almost 48 days past but till date i have not get the paper.The sales person have given a contact no :[protected]-Balu which is out of service.kindly refund the money.

Santhana Lakshmi, Flats
6th Street, RajajiNagar
Villivakkam,
Chennai-49

Following mails are my experience:

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address.

we had conversation with your area vendor and they assure to deliver paper and your issue will be sorted out sir, Sorry for the inconvenience

REGARDS
CRM TEAM
[protected]/80


SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
>
>Dear Sir,
>
>Thank you very much for your prompt email replies.
>
>But I would have been much happy if it would have yielded any results.
>
>I have always had a high regard for TOI. But I am afraid I am losing the
>same.
>
>Thanks once again. Expecting a very prompt reply for this mail also.
>
>Regards,
>
>R. Sairam
>
>----- Original Message -----
>From: "crm.chennai" <crm.[protected]@timesgroup.com>
>To: "SAIRAM RAMADURAI" <[protected]@igcar.gov.in>
>Sent: Thursday, March 18, 2010 4:22 PM
>Subject: Re: Fw: Change of address - reg.
>
>
>> Dear Sir/Madam,
>>
>> We have taken note of your complaint regarding the supply of TOI to your
>> address. We will resolve it within 48 hrs from the time of you receive
>> this mail.
>>
>> Assuring the best of our services at all times.
>>
>> Regards,
>> CRM TEAM.
>>[protected]/80
>>
>> SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
>>>
>>>Dear Sir,
>>>
>>>The delivery of newspaper has not yet started as per your Implementation
>>>date of 16.03.2010.
>>>
>>>Please look into the matter.
>>>
>>>Thanking you,
>>>
>>>Yours faithfully,
>>>
>>>(R. SAIRAM)
>>>
>>>----- Original Message -----
>>>From: "crm.chennai" <crm.[protected]@timesgroup.com>
>>>To: "SAIRAM RAMADURAI" <[protected]@igcar.gov.in>
>>>Sent: Friday, March 05, 2010 1:44 PM
>>>Subject: Re: Change of address - reg.
>>>
>>>
>>>> Dear Sir,
>>>>
>>>> We have taken note of your change of address request for the supply of
>>>> TOI
>>>> and our Implementation date starts on 16.03.2010.
>>>>
>>>> We will arrange the delivery of copies accordingly to the New Address as
>>>> you gave,
>>>>
>>>> Assuring the best of our services at all times.
>>>>
>>>> Regards,
>>>> CRM TEAM.
>>>> The Times Of India,
>>>> Chennai.
>>>> c.
>>>>
>>>>
>>>> SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
>>>>>
>>>>>Dear Sir,
>>>>>
>>>>>I am R. Sairam staying in DAE Township.
>>>>>
>>>>>My Order No. is NAC 055754.
>>>>>
>>>>>I have shifted my residential address from NO. 10, 12TH AVENUE, DAE
>>>>>TOWNSHIP, KALPAKKAM - 603 102
>>>>>
>>>>>and my new residential address is NO.34, CAUVERI, ANUPURAM TOWNSHIP,
>>>>>ANUPURAM - 603 127.
>>>>>
>>>>>My mobile no. is [protected] / [protected].
>>>>>
>>>>>It is requested that the Newspaper may please be delivered at my new
>>>>>residence No.34, CAUVERI, ANUPURAM TOWNSHIP, ANUPURAM.
>>>>>
>>>>>Thanking you,
>>>>>
>>>>>Yours faithfully,
>>>>>
>>>>>
>>>>>R. SAIRAM

Hi all .
I ahve not recieved my TOI for last 1 month.I have made some 100 calls to CC and about 50 calls to the area manager(as they call it)but no response Guess the management is really really bad at handling customer .
thanks

hi
i am ranjan singh i want to change my address.
so i[censored] kindly deiver the newspaper to the new address .The new address is mentioed below
Ranjan singh
2nd floor, plot no.-274,
pillyar kovil street,
nerkundrum chennai-107
golden george nagar
mob.-[protected]

From
Shadananan (Order No:NAA 060648)
No: 50
Govindaraj appartments
50, Gengureddy road,
Egmore,
Chennai-600008
Sub: Change of address
Dear Sir
Iam shifting from Chennai to Salem. I kindly request you to resume the subscription to my nephew who stays in the below mentioned address from the month of July[protected].
Thanking You
Faithfully Yours
Shadananan

Address to be delivered.
Ajay Krishnan
1/298, Thiruvalluvar nagar,
Behind Ellaiamman temple,
Aynavaram,
Chennai-600023
mobile:[protected]

subscribing times of india... .worst delivery ever...

did a huge mistake by switching from hindustan times.

amit

Dear Sir,
I am a regular subsiber to the Times of India & The Hindu.Reporting is good sometimes better than The Hindu.I mainly read the Finance and bussiness colums and I cant afford a third paper The Economic Times which is sold at Rs 1.50 a paper in other states.
So I feel if you include the quotations ob BSE and NSE, it will be good for the readers.The Hindu includes that, ifnot fully, and the bullion rates.Or you supply The Economic Times at Rs299/-.
yours Sincerely,
Sadasivan 26540366.

my subscriber No.25924432

Name : R.K. MOHAN

This is to inform you that I have paid my subscription on 28.05.10 vide cheque No.041702 for Rs.299/-
towards one year subscription for TIMES OF INDIA. I have not recd the token from your office and hence the dealer is not circulating the new paper. I request your goodself to kindly look into the matter and confirm.

regards,
R.K. MOHAN

Mob No.[protected]
[protected]

Times of India delivery system is pathetic. I don't receive papers for at least 10 days in a month and now for the last 6 days I haven't received it. Even umpteen phone calls/email reminders haven't elicited any sort of reaction from whosoever is managing the show there. Going forward, I don't think it's worth renewing the subscription if the subscribers are treated like this. To simply put, taking money in the name of annual subscription and not supplying paper amounts to day light robbery.

Order No.NAE 019392

The Times of India Chennai Edition — Non supply of TOI newspaper

I have subscribed for Times of India for one year which is from 19/1/2010 to 18/1/2011 but I have not been getting the paper from 14/10/2010. TOI has
taken full year subscription but stopped supply three months before.
Have called them million times and they have been making false promises that I will start getting the paper from the next day. No one is giving any responsible answer and they have cheated me. Please look into this matter urgently.
My subscription # is NAC 085859.

My email address is geetha1.[protected]@citi.com

Dear sir,

REMINDER

I would like to remind the representative of Times of India, chennai to visit my house and collect the cheque for the renewal of the subscription which is expiring on 23.11.10, my house tel no is 24488010 and GSM [protected]
The repective official may kindly note and take action immediately.

regards
s. narayanan
Pallavakkam,
chennai

My order No. NAD018716 dated 04.03.2010. Dealer Name : Not clear
Vendor Name SARAVANAN Depot Name Selaiyur.

I was proud to say that am a regular reader of Times of India since 1969 till 2001, when shifted to Chennai
and a regular subscriber since the day Chennai Edition being distributed.

Since 22.01.2010, I have not been delivered the daily, for reasons better known to you, dealer and vendor.
Your office phone No. given on the reverse of the Order[protected] is either found engaged or none
to answer/attend my call. Regretted.

I expect a feed back either to my email [protected]@yahho.co.in or contact No.2228 1658.

Earlier also every month, I was having the same problem of not getting my copy the difference is for a day in every month and the reply by the delivery boy was that there was no supply from TOI !

These people at Times of india have NO customer orientation at all. They keep givig false committments and do not deliver results. Collectively we need to take up this matter in consumer court and drag them pay penalty.

disgruntled custome of TOI

A news paper cost less than one rupee per day it self prove their service. I go through all the complaints registered so far. It seems no action has been initiated by them so far. Instead of wasting time with this kind of people and putting more money in phone calls better to swithover to other people.

My order No. is NAF 070626 date 26/4/2011
I have changed my residence from No.39/18, Srinivasa achari street, Perambur, Chennai-600011 to No.16/8, 1st floor, Sambantham street, Perambur, Chennai -600011.Kindly send the paper to new address.

C.J.Thulasidhar
16/8, 1st floor, sambantham street,
perambur,
chennai-600011.

email id [protected]@yahoo.com

I have shifted my house from no.17a devakiammal st, shenoy nagar, ch600030 to 1/1, venketachalapathy 1st st, shenoy nagar, ch600030.Iam an annual subscriber.My DEALER wasRAJESWARI&VENDOR was JAYAKUMAR from AMIJIKARAI 1.For my new address DEALER isALLIMUTHU&VENDOR is R.RAMESH.from AMINJIKARAI 2 so kindly ask the vendor to provide TOI at the above new address.My mobile no. is [protected]

Dear Sir,

Sub: Not delivering Paper to me

I am a regular reader of Times of India from 1973. when I was in Bombay and after wards in Middle east. Now I put an order for subscription of The Times of India and Sunday Times of India, Chennai edition for a period of 12 months at Rs. 299/ through your RRE Name. G. Kuppuswamy, Code CR 3990 on 8th of August 2011. As per him they started to deliver the paper through a local dealer Sriram (West Mambalam Area) and boy named Karthik from 20th August 2011. From the beginning I have noticed that the Supplimentary sheets of about 12 pages were missing on Wednesday, Saturday and Sundays. I brought to the attention of the local distributor and dealer. I checked all the copies of the news papers that the distributor Karthik was giving to this area and found all of them are missing the supplementary copies. When I asked for that Karthick behaved badly and stopped the delivery from 1st of October.

I paid the amount for 12 months and now they are not delivering the paper to me. Please inquire about the misbehavior of the distributor and arrange to deliver the paper to me regularly. ORDER No. NAG 004158

Your immediate action is expected in this regard.

With best regards,

V. Rajagopal
No. 14/29, Brindavan Street,
Chandrasekar Kudil, Flat no.A1
West Mambalam, Chennai-600033
Mobile [protected]

i am a regular subscriber to times of india . due to your mistakes of appointing distribution agents and changing the agents i am suffering as the token/reciept was taken by the first supplier and the now the change o[censored]r agent refuses to give the paper as he has not got the token/reciept.
NO ONE seems to take responsibility for the same.i am sure that the subscription collecting agent will be calling soon for FRESH payment..paying RS - 299 /- twice for ur paper is really not worth.this is CHEATING.it will be nice to inform the other NEWS PAPERS regarding the gimmic u have started playing.(my sister has already paid twice in this year. )
it is really a DISGRACE that ur organisation has stooped to this low level.
i feel that this will also be brought to the notice of the CONSUMER COURT
my contact details are.
k.prasad gulwadi,
6/1, venkatapathy street,
kilpauk,
chennai - 600 010.
mob.[protected].
.

Subject : Worst Service

I have recently renewed The times of India News Paper for 1 year subscription. So far I didn't receive my order coupon no. and newspaper for last 15 days. I have made complaint to Mr. Adams ([protected]), Mr. Murali ([protected]), Vendor Mr. Kannan ([protected]) Lane Line[protected] but no action is taken yet.

Such worst service in your organization so please cancel my subscription and return my payment. I don't want news paper further.

Yours faithfully,

R. Ravi Chandran ([protected])

C.George
old.no.8/1
new.no 15
second street
Jaganathapuram
Chetpet
Chennai 600 031
I have not recieved the paper since 13/10/11.I made complaint on phone no[protected] with Priya, I dont know when I will get the papers, The way customer care staff answers to my complaint no 521626 is not satisfactory, hence I am making it again.

Sir,
I am a subscriber of The Times of India since past 3 years (2008 to till present date). For the past one month i have not been delivered a copy of news paper. When ever i call the saligramam zone head, he never picks the phone. When i contacted the delivery guy, he said me that the coupons are duplicate for most of the subscribers in our area and also that he gets only 14 copies per day for delivery. Please help me in this regard. Take necessary action as soon as possible. My contact number is [protected].

Venkatesh.

Dear All,

times of India was a Good news paper to read, keep the good articles once upon a time.

But that was in 1988 to 1991, when it was Rs 2.25 to Rs 3.50
When the rate was slashed to Rs 1 with the competition to Hindustan Times and Deccan Chronicles (It was Asian Age at Delhi), the TOI has simply become a Advertisement oriented Garma Garam, hot stilled Play boy like Newspaper. ( it is my personal View, no offends to the vivid TOI readers). So for nearly 2 decades I was with TOI, but when they launched at Chennai. Like this
“Times of India” (India’s largest selling English Daily) is going to launch in chennai on April 14th, 2008.
They are announcing offers for 1 year and 6 months subscriptions in affordable rates.
1 year subscription: Rs. 299 with a stainless steel vacuum flask free.
6 months subscription: Rs. 170 with a travel bag.
To know more about the subscription offers, please contact,
Times of India
123, Chamiers Road,
Nandanam,
Chennai–600035
Subscriber’s helpline number[protected]

I left it. Because I know these issues and complaints will come in Chennai
Be Tough with the News Stand Vendors else, they will be tough enough to test your Nerves & Muscles

Regards
Aeroboy

ASWIN.B.VYAS
12, PONNAPPA CHETTY ST,
CHENNAI 600 003

I AM NOT RECEIVING THE NEWSPAPER FROM 01/11/2011. WHEN MADE COMPLAIN TO YOUR OFFICE NO RESPONCE FROM EITHER YOUR SIDE BY CUSTOMER CARE OR YOUR REP. IF NOT YOU CAN REFUND MY MONEY.

KINDLY CALL[protected]

Subscriber no[protected] purchase order no 036001- dated 06.12.2011- Mani from Mogappair
The TOI daily should have been sent to me by 16.12.2011 but till today, no development. Talked to the customer care several times and e maild so many times. The area agents at Mogappair Bala- [protected] and his assistant Karthick [protected] attended the phone till the subscription was received. Now they dont pick up the phone- and avoid talking- Looks like day light robbery- the attitue of representatives should change- I sent a mail to the chief editor chennai also- it is like a stone put into a well. The mail reply always say the problem will be rectified within 48 hours. The same message will come from TOI office several times- the employees should be ashamed of sending such messages repeatedly-
[protected]@gmail.com
[protected]

Sir, Kindly refer my annual sub. order no.NAI030560. Dated 24/03/2012
Name : balaji, No: 1c, block 15, jain sunderbans, gurusamy street, nolambur, mogappair, chennai. contact no : [protected], [protected].
Sofar I have not received my Times Issues which was assured from
01 april 2012 or i already inform to the vendor more than 7 times till now i am not getting any response.the vendor name is balan contact no is : [protected] . Kindly refer this & confirm the delivery of Paper.

Sir, Please refer to my annual sub order no NAF 059018,
Name Kannan, Residing at no 1188, type A, 3rd main road MMDA, mathur, Chennai,
I have not received the toi news paper since 1st week of April 2012, when i enquired about it i was told that my subscribtion period was over and you have to contact the TOI office at nandanam.So i request you to send some one to above mentioned address for renewing the annual subscribtion.
[protected]@gmail.com
[protected]

same problem-Its amazing u think u r the only 1 to suffer-but u find several with similar plight. TOI wanted to capture the newspaper market in chennai-overtaking The Hindu and Deccan Chronicle-so they offered the Bag-and very cheap subscription rate. Now that they have succeeded in breaking through-have started to believe since people of got used to reading Times-would not opt for other service-and would buy directly from the agent when given with no choice.

Wrong-I am changing stance-reverting to The Hindu or Deccan-whatever, I need news everyday-it doesnt matter who provides it.

Go to HELL -TOI

I Had subscribed your news paper for a year .we are not getting the issues.we have already lodged a complain against the agency via telephone but no action is taken against it.
if you can't issue the papers please don't collect the money for prepaid subscriptions. take stern action against agency Mr.Rajuvarma - [protected]

N.Sathish Kumar
[protected]

Dear Sir/Madam,

I am your customer which i was started my "THE TIMES OF NOW " news paper subscription on last January 2012. I am residing CHENNAI.

MY ORDER NUMBER IS: NAH 034130

July 17th-2012 Tuesday was the final day that i have received your last edition of news paper. I don't know why they stopped this. This is the 3rd time from last 7th month they stop like this. Each and every time i made a request to the executive and also your customer care and they start their deliver after 1 week of my complaint.

There is no proper response.

Since last 7 months there is no proper paper distribution to me. They had skipped nearly one month with regular break up.

The Idea behind that you have started your Rs. 299/- plan is to retain or increase more number of "THE TIMES OF NOW " customer. If you continue like this there is no option to spread your "THE TIMES OF NOW " paper in India.

I am surely won't continue my next year subscription with you and also i will give alert to all my friends & relatives not to proceed with "THE TIMES OF NOW " paper in future.

Is this is the way that you handle your customer. There is no response from your executives and your customer care etc. How many times I have raised my request that i am not receiving you news paper like that...

Though amount is not important to me. But if lose your single customer surely you will lose another group along with me.

I am having all the evidence in my control with your bill. Surely i will take necessary action for this.

Apart from this please notify all my queries and take necessary action immediately

Can you please find or try to know the meaning for the following sentences :

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6, 000 friends”

"Treat your customer, as you want to be treated as a customer."

"There's a place in the world for any business that takes care of its customers - after the sale."

"One customer, well taken care of, could be more valuable than $10, 000 worth of advertising."

“A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him”

Even I got the same experience with TOI. I gave a request mail for Address Change on 05.09.2012 to crm.chennai @timesgroup.com and requested to stop supply at Kodambakkam. After that I have made reminders by mail and phone calls at least 40 to 50 times and forwarded the mail to customer care. At last I have received a mail from crm.[protected]@timesgroup.com which is furnished below. My Order No. is NAJ 045380.


From: Crm.Chennai [mailto:crm.[protected]@timesgroup.com]
Subject: RE: Change of Address

Dear sir

Please find the attachment

Regards
Crm team

[protected][protected][protected][protected][protected][protected][protected]
Date : 14.09.2012
Place: Chennai

TO
SUBRAMANIAN
New No.36 ( Old No.52),
Balakrishnan Naicken Street Extension,
West Mambalam,
Chennai – 600 033.

Sub: Change of Address Request for Order No: NAJ 045380

We hereby confirm that your request for Change of Address has been updated in our records and our supply will resume to your new address as mentioned below:

NEW ADDRESS
R.SUBRAMANIAN
New No.36 ( Old No.52),
Balakrishnan Naicken Street Extension,
West Mambalam,
Chennai – 600 033.

Supply Start Date: 16.09.2012

Thanking you and assuring you of our best services

For Bennett, Coleman & Co Ltd

[protected][protected][protected][protected][protected][protected][protected]
________________________________________
Sent: Wednesday, September 05, 2012 2:10 PM
To: crm.[protected]@timesgroup.com
Subject: Change of Address

Dear Sir / Madam,

Sub : Change of Address Intimation.

Ref : Order No.NAJ 045380
[protected][protected]

This has reference to the telecon had with you this morning.

I would like to inform you that myself is shifting my rented residential accomodation to the following new address with effect from 08.09.2012(Saturday).

R.SUBRAMANIAN
New No.36 ( Old No.52),
Balakrishnan Naicken Street Extension,
West Mambalam,
Chennai – 600 033.
Mb.No. [protected]

Kindly note and update the above change of address in your records and arrange to deliver the Daily News Paper to the said new address from 08.09.2012 (Saturday) onwards.

The scanned copy of Order cum Receipt is attached herewith for your reference.

A line of confirmation in this regard is highly appreciated.

Thanks & Regards

R.SUBRAMANIAN
24/15, VISWANATHAPURAM III STREET,
KODAMBAKKAM,
CHENNAI – 600 024.


In the mail they have mentioned that the starting date is 16.09.2012 but not mentioned which agent we have to approach(there are more than 10 agents in West Mambalam Area) and who will supply the paper. Even though I have approached some of the agents and shown the mail coorespondence. I have been told that the TOI will sent you a Fresh Receipt for the Address change by courier only after receipt of the same you have to give the same to us, then only they will be able to supply the News paper.

Again and again I am making calls to[protected]the number is given in the Order Receipt). Most of the time it will be engaged tone . suppose the line is through they will ask my mobile number and inform me they call you later. But after that NO RESPONSE from TOI.

At the last least I have not received the paper till date(i.e.on 05.10.2012) past one month, despite my all efforts from my end.

I do not know why TOI is not responding valued customers even they got the full money of Rs.299/- for the whole year . The amount may not be very high for TOI, but each and every paise is value for me.

Hope the Best services from Times of India.

our news paper agent is not supplying me the paper, since i did not pay the annual subscription to him directly. where as i paid the money by chq to a guy claiming to be his representative. i already wrote a mail to u. please do the needful and oblige.

r.ravisankar
[protected]

Dear Sir,
I am the subscriber from 2008. Every year my subscription renewed with hurdles.
My subscription No. 27541109 renewal date was Sep. 2012. I gave my cheque for renewal in the first week of Sep. No.865426 dt. 9.9.2012 for Rs.299 to Mr. Bhaskar, your Kolathur Agent through (Mr. Vijayakumar) paper delivery boy. He has not deposited to Times of India till 8th Oct. 2012 and returned to me (the reasons now known). I made so many calls to your office finally I registered my complaint to Ms. Priya (No.638938). She asked me to contact Agent & Mr. Nagesh. I spoke to Mr. Nagesh till date there is no action also no reply from him. I am sorry to say, Mr. Nagesh is not attending my phone calls also.
Today also I phoned to Mr. Nagesh he is not attending my phone call, then I complained to Ms. Priya.
In view of the above, your Agent, Rep. and your office people is not interested to renew the existing old subscriber.
Thanks.
Sundar
[protected]

Sir, Iam not getting my paper for the last four days and when I contacted ur office I was assured of getting the same. I talked to your representative also yesterday and he told that the paper will be delivered through a new agent as the existing person is not ready to continue. I don't no how much time it will take. Kindly see that the paper being delivered daily from tomorrow.
Thanks
Arvind Srikantan'
[protected]

Respected Sir/Madam,

Iam getting failure notice if i send mail to your email address
crm.[protected]@timesgroup.com. so Iam sending my request here.

This is M.Dhanasekar, one of your existing customer for Times of India Newspaper and my Old Order No-NAG 035776 and New order No-NAK[protected].10.2012)and I have given cheque No 459475 dated13/10/2012
(Rs.299) for renewal subscription to one of your
customer care representative Mr.Sangeetha Rao([protected]) on 14.10.2012.

I like to know the status when will I get my vendors copy receipt so that I will give it to my vendor and also request you to provide me earlier before as subscription period expires on 1st November 2012.

Looking forward for a Positive reply/call.

Thanks in advance.

Thanks & Regards,
M.Dhanasekar.

Hi. This is Suganya. Due to the wrong information given by your customer service my cheque was bounced.
I called to the customer care of Times of India to confirm whether they have withdrawn the amount from cheque or not. I called to tell cancel my cheque if they have n't taken the amount because there was no amount in my account so i called them on 31st december they told that they taken the amount from the cheque. Account is my company account so after i taken all the amount i called to the customer care to cancel my cheque but they told that they taken the amount. I confirmed that thrice from your customer care. But they have taken only on Jan 4th and my cheque was bounced. I have applied loan for my company so there should not be any cheque bounce and the bank fined me Rs.350. Your newspaper is only Rs.299 only for 12months but loss for me is Rs.350. And one of the customer care staff spoke rudely with me. Irresponsible staffs in Times of India. Due to the wrong information from your side im affected like this. How they will give loan for me? And i sent a complaint mail to cmr.[protected]@timesgroup.com also but no response from Times of India.

Hi Team,

I have seen add by Tanveer Basha (mobile number :[protected]) for annual subscription of Times of India for Rs. 299 and I have opted for it.
I have provided cheque to him and details of it are as follows:
Chegue No:279701
Cheque date :[protected]
RRE Code :CR4393

and cheque has also been cleared .Tanvi informed me that after 20 days I will receive one paper which After receiving the paper Tanvi informed me to conatct Prasad (mobile number :[protected]) but when I contacted him he informed me his name is Kamlesh and not Prasad and he will come and pickup the paper and from tomorrow on wards I will start getting paper.I was pleased about it. But when Next day onwards whenever I tried to contact so called Kamlesh, he has never picked up my phone and always get message that he is busy and call after some time. I tried several times in a day for several days but in vain.
So finally I sent SMS to Tanvi that I am going to launch complaints for both of you then Tanvi called me and told me that he will take paper today and from tomorrow on wards I will receive paper but I denied. I am really surprised that Times of India is such a big, reputed and renowned company has such bad service at start itself. I denied because after complain only if they respond then what is the use of such big company. For long run and such a heavy competition in todays era this kind of attitude towards consumer will give loss of faith of consumer on Times of India and hence it will impact Business of Times of India as well as reputation.We are royal customer of Times of India and everybody in our relationship uses Times of India but now I lost that faith.
I request you all to kindly look into it as soon as possible and also to avoid such happenings with other Times of India Consumers.Awaiting your prompt response and action.

Thanking you.

Santosh Mishra
(Mobile :[protected])
F3, Sadh Guru Apartment,
Sai foundation, Kandaswamy Nagar, Kamraj Salai
Palavakkam, Chennai:41

I have spoken thrice and sent mails twice from 5th Mar'13 for getting daily TOI issue with ref. to my subscriber Id[protected] to my change of address.I got reply mail that it will effect from 16th Mar'13.

But now almost 10 days passed and Whenever i speak, the officer confirms that he will makes it at earliest.

still now i am in total dark to know when it is effected to get the daily issue of TOI.

I haven't thought this will be the response from TOI !!!

sir

sub; change of address my order # NAL 008988 SIR I HAVE SHIFTED MY HOUSE FROM 74, SRI AYYAPPA NAGAR, VIRUKAMBAKAM, VADAPALANI CHENNAI 600092 TO MY NEW ADDRESS # 1, BALVADI STREET EXTENSTION, NERKUNDRAM, CHENNAI 600107 . MY MOBILE # [protected] PHONE #24791970 SO PLEASE KINDLY ARRANGE TO DELIVERY TO NEW HOUSE THANKING YOU

Sir,
TODAY, I have not received newspaper. Though I am able to recieve newspaper in my 1st floor balcony, some times I could not get. Even I find newspaper on stairs(roadside approachable), or parapet extension(which has no approach). I complained this to your Mr Ram(mob.no.[protected]). PROBLEM NOT SOLVED.He gave me mob.no.[protected] of Mr Raj kumar, newspaper distributor, who mentioned he does not cover my house area. My problem remains unsolved, TODAY I HAVE NOT RECEIVED NEWSPAPER. COMPLAINED RAM AROUND 8 AM, BUT WITHOUT ANY RESULT.
Pl solve the problem immediately, and mention whom to contact(Ph No.).
PSR MURTHY, MOB.NO.[protected](CONTACT THIS NO.) /[protected]/[protected], Kamakoti Nagar, Tambaram Sanatorium, Ch-47, dt.21.5.2013

Devendran V.R -, Sub Id 30103980. No 71, Poombahar Nagar, 4th Street, Kolathur.Chennai 600099.Ph No [protected].
Cheque no 059673 dt 29.06.2014.for rs 499/=

Sir,
I sent a cheque for Rs 499/= along with a filled form(sent by you) on 30th.06.2014.by professional couriers.According to the couriers, the cover was delivered to you on 01.07.2014.When I telephoned to your office on 16.07.2014, you staff say that they have not received any communication from me. Now I understand from this casual stand by your staff, that you have misplaced my communication, and you have put me on the lurch.AT the present moment I am absolutely helpless. I am a retired man and this money is precious to me.Now tell me what is the alternative/remedy for me.I am absolutely sure that you have received my cheque, In such a situation.I request you to return my cheque forthwith.If not membership.
-devendran-

Hi Team,

I am the last 3 years annual subscriber of Times of India News paper but suddenly now a days I am getting very poor service and response from the Times of India Newspaper Team. I have not received daily newspaper for last 25 days for which I have called to the customer subscription phone number provided where there is nobody to attend that phone. Further I have send two mails but no satisfactory reply and very poor service.

My Order ID is NAN 010380.

Considering these type of service first of all I have decided I will not renew for the next year and GOOD BYE TO TIMES OF INDIA NEWSPAPER and I request all the customers also please do not subscribe such poor service newspaper.

I have decided to file a consumer complaint against Times of India daily newspaper.

MY SUBSCRIPTION nO 33278893
Despite several complaints and several promises I am yet to receive my regular copy of Times of India news paper.One Mr;Karthik from Times Chennai promised that the problem will not reoccur but alas there again the problem started and today is the second time news paper was not delivered.Please do something concrete so that this problem does not arise again.
Thanks
R.Gracious

i am a subscriber vide id 29841103 and i had applied for the change of depot from moolakadai to mr nagar

Sir,
My ID NO[protected], Name: ELANGOVAN, ORDER FORM NO-NBA041507, DEPOT NAME-KODUNGAIYUR. My area vendor Mr KUMAR was not deliver paper from 18/04/2015 to25/04/2015 and i gave the complaint in the CRM and then he delivered paper on 26/04/2015 and again he stopped the paper to my house so i called the KUMAR by phone to not given paper and then he gave the paper on 28/04/2015. But today i have not receive the paper, so i thought that he voluntarily avoid paper to my house.
Therefore i kindly request you to ask him to give paper regularly or change the vendor to MR KRISHNA MURTHI to give paper to my home tomorrow(30/04/2015).

My subscrption No.33278893

Non delivey of Times of india since 1-6-2015 news paper. DELIVERY IS ALWAYS NOT REGULAR.I WOULD LIKE TO BE COMBENSATED FOR THESE DAYS OF NON DELIVERY OF TIMES OF INDIA NEWS PAPER SINCE 1-6-2015.
Thanking you

Rosy gracious

I made a grave mistake of switching over from Hindu to TOI after 38 years.

The service and response is horrible from TOI. Arnab Goswami talks nonsense criticising everone in the country . Can he say anything about his own news paper's horrible service?

Suryanarayanan
[protected]

we have recently had a very bad experience with your staff Mr.Karthik, [protected]. We regret for the attitude of him.

Last year Copy start date: 16.12.2014 and Subscription End Date: 16.12.2015.Subscriber Id[protected], Depot Name : Thirumangalam

We have yet to decide about this year subscription. when Mr.Karthik (your staff) called up, I told that paper is irregular of supply of paper for every month and also late in morning i.e. 7.30 only.For which Mr.karthik replied in a manner which hurts my feeling in a very rough manner apart from that he has called the agent to stop the daily issuing before the period ends.

We lodge our complaint hoping times group will recognize the regular persons feeling and give respect to the individual.
We going to switf to buy The Hindu paper.

SARAVANAN

same here, its been 2 days n we hav not yet received the Times of India, Goa Edition.. my order no is GAB0006047... im from borda margao...
this is a shame on the coveted Times group... is this a case of Mass Negligience or A FRAUD case?

Its d same on my side...we still havent received it in Taleigao...My order no. is GAA0003710 ...repeated calls to their office...has shown no results...who are we supposed to turn to????

I am also the sufferer. When can we expect our copy? I am loosing my trust on times group.

I am also the sufferer. My subscriber copy has to be collected from the News paper vendor Kunde newspaper agent, near Keni Pharmacy, Cuncolim, Salcete Goa. If I do not collect the copy personally, thecopies are piled and whenever I reach the newspaper agent shop, I collect it. Can something be done? Or should I approach the consumer cell with my complaint? as it is gross violation of the basic purpose of the subscription. Do something at the earlist or all the consumers will be forced to go to the consumers court.

Dear sir,

I Sharmila Landge from Porvorim is a International Tennis Ball Cricket player and have represented India in the International Triangular series in India. I have been regular member of Goa Tennis Ball Cricket women team for last 7 years wherein Goa state team have won 5 senior women Gold and 8 federation Cup gold for the state of Goa.

As per my information, Tennis ball cricket is a recognized game of Govt. of India and Govt. of Goa and all facilities pertaining to other games are enjoy by Tennis ball cricket in Goa and is ranked 2nd best in the State of Goa after baseball.

But I herewith want to tell you that all the newspapers and electronic media are giving valuable coverage when our team wins at national level or conduct championship in Goa.

But as per my knowledge your paper covers only football and cricket in you newspaper for last one year giving 80 to 90 % of the pages to above games denying other games of Goa such as baseball, tennis ball cricket, taikwando, boxing etc which are performing at the highest level.

I here request you sir to kindly look into the matters and give equal mileage to all the sports and sports personalitities irrespective of games they play.

Please do the needful for the sake of poor man's games of Goa


Sharmila Landge.

To Editior

On the times of india goa edition dated 10th april 2009 . in the readers speaks colunm .
Yourl took an interview from me . In that yourl put a wrong picture of me (which is of the opposite sex)

Since then i have been receiving a lot of phone calls and people tease me .which is really offending ..
and my charcter is at stack

M seeking for an apology as soon as possile ...

from
Reuel Athayde

this is not a complaint but its a request to the editor of times of india, goa to print an article regarding the hostel of goa dental college.The new hostel of goa dental college which was inaugarated on jan 25th 2009, has not alloted to the students still.the new hostel is just lying there like a show piece.the students of gdc are in a need of hostel.since most of come travel from far off places lots of time gets wasted and we dont hav much of time to study.
i kindly request the editor to look into this matter
thanking you,
yours sincerly,
abc
i dont want my name to be disclosed

I Kishor Pachpor staying in Madgaonhave given the amount of Rs 399/- to M.r. Gopal Gawde towards the annual susciption but till date i have not received the receipt of the same and last from 15 days he is not deliveding the news paper also.

Kindly revert on my cell [protected]

hey truck bursted at porvorim!! just now.. i got pictures!! want them??

omkar [protected]

Hello Sir,

I would be very grateful, if you could please send me the e-paper on my email (Sundays edition, dated 4th July) as I have advertised on your newspaper the change of name for renewing my passport in Canada.

I have to send the copy of the advertisement to the indian consulate in Canada.

Hope you will do the needful.Waiting anxiously for the reply.

Email : [protected]@yahoo.com

Thank you

Regards
Nicolas Azavedo
Canada

I have similar problems, the news paper has not come to me today aswell, their nos 3045044/45/46/47
are either busy or just ringing, i tried to conact the person whom i had subscribed his mobile is switched off i have sent him an sms last night i have not received reply as yet .

I am based in candolim, camotim waddo, they said the papper wil be delivered at our residence at the time of subscription.

I did not expect this from Times of India, am very disapointed .

There are quite a few friends i know who are facing similar problems

Are they taking Goans for a ride??

same problem here. today is the second day and I have not received the copy (its 1pm now), nor have of my friends here in borda, margao. the vendor who we had paid the amount is Nacsicmento Furtdao from Fatorda. only thing we have got so far are the sms from times. none of the phone nos are working. 3045044 is always busy. call to 6452020 gives a recorded message that the phone has been temp. disconnected.

i hav a different complain
that is a weak ago times of india hilighted
real problem faced by goans that is cultural
destruction of the state by a f outsiders pouring into
the state
those issue are hard to spot
i & my young goan frnds request your news paper
to keep that issue alive
we love to what is happening in our house
not in the rest of the world
hope that this paper will understand & save people of goa

i purchased samsung split a.c. on 7/11/2007 and within 6 months i have longed the complaints 3 times to samsung customer care and more than 6 times to samsung dealer of goa who is aniket sales panjim goa my complaint no. is [protected] on dt. 13/4/08, 28/4/08, and on 23/5/08 but always the engenier comes make nothing to it and told me that the machine is not working properly and need to be changed but when i contected to dealer he said that whatever you want to do do it i am not at all going to change the machine whenever you like to go just go and when i complain about this to samsung service center they told me to look into this matter but did nothing

I have subscribed for the Times of India, Goa Edition through one Ms. ritu (vasco area). the paper was to be circulated from the 7th instant. However, the same has not yet been received by me - it is now 1st of jun. Ms. ritu the Vendor has switched off his mobile. The Subscriber's helpline No.6452020 is not working nor can I get through to anyone on email id crm.[protected]@timesgroup.com. Is this some kind of a hoax ? An advance amount of Rs.299/- the Subscription amount for one year has already been paid.

The address of the Goa Branch has been given as THE TIMES OF INDIA, Goa Edition, Gr. Floor, Vivenda De Hasssan De Building, D. B. Marg, Miramar, Panjim, Goa 403 001.

Would you please look into the matter before I am forced to take it to the Consumer Forum which I will do if I do not get the paper .

Thank you,

I have slightly different problem I have lost the reciept of the subciption order and the local vendor is asking for the reciept for the delivery of the newspaper. Can you help me? though he has got the list of all the subscribers of the area i.e Mangor hill (vasco-da-gama), but still he is not checking it, he is only forcing on the reproduction of the reciept. We are taking Tmes of India from the same vendor for the past 15 years.
Can you help me?

thankyou

I have a different complain.
I am receiving the times of India paper goa edition on time.
It so happens that I have misplaced the times of india prepaid cards. I would be grateful if you could help.
The prepaid cards are in the name of
sterol godinho
Thank you
Neal

I would like to know if Ashley do Rosario is working with you? if so pls email his address
been trying to get hold of him.

I HAVE COME TO STAY AT GOA-VASCO RECENTLY & TRYING HARD TO FIND A TIMES NEWSPAPER VENDOR WHO WOULD DELIVER A COPY AT MY DOORSTEP EVERY MORNING.PLEASE HELP ME FIND ONE.I GIVE BELOW THE DETAILS OF MY RES.
FLAT NO :418, SUSHEELA SEA WINDS, VADDEM, NEAR TECHNICAL SCHOOL.MY MOBILE NOS: [protected], [protected].PLEASE GET IN TOUCH WITH ME AS EARLY AS POSSIBLE.

I have subscribe for the Times of India, Goa edition for 12 months. But i received only 5 papers so far from the time of launching. I call up Panjim office, Ponda distributor and even the vendor to my college area (Goa College of Engineering, Farmagudi). During launching, we were promised to deliver the paper in hostel; ironically they say so to allure us to subscribed for the paper. Besides, i found that in area like Tivim (Occasium) where there is less communication compared to my college(Farmagudi) has been getting home delivery.
Therefore, i would like to say that they neglect all o[censored]s (Students). I am sure no one pays more than i did to get the paper. This is a shameful thing for them, if at all they could understand the feelings of subscriber like myself.

THANK YOU

Sir,
I am no getting my daily times of India goa edition .
I requested to the paper vendor at ponda.
I am not getting any response from the phone [protected]
No response.
My Order No. GAB0017487
NAME; USSAIN CHALIL

we also face the same problem

I have subscribed 12 month pre paid subscription wef 01.08.09 Order No.GAB0038981. the Vendor Mr.LRoshan Avlekar, MPT Colony, Vasco has stopped supply of News Paper wef 03.06.09 stating that he has not received paper from main office and tomorrow onwards he will not supply the paper. I have left two coupon of 11th and 12th month, how can one stop paper like this. I will wait 02 days to take action, if nor hear my complaint I will go to consumer forum. DEALER NAME SINGBAL CODE NO. CR 5078 My contact No.[protected]

Hi
I want to take an annual subscription of ToI.
I am staying in panjim
Please give me our contact number so that i can take it

On 19th we celebrated Shiva Jayanti all over Goa. But your paper has not published any news of the celebrations nor any photos. Are your news reporters sleeping ? Mr.Editor you have to learn a lot regarding publishing the paper.

i want part time jobs please give me small jobs after 6:00pm at night 10:00pm i work for computer hardware and networking, DTP, Computer Operator

I am Mrs. Sharmila Samant from Chicalim, Vasco. I have subscribed for annual subscription of TOI Till date I have not received the aasured annual gift. My vendor is Mr. Shivanand Dandvate. Please look into the matter

my name is Dr Gingu koshy george. I had subscibed to the Times of India, chennai edition when their people came knocking on my door on 20/01/2008. on enquiry i was told that the paper would be delivered to me from febraury 1. to my dismay i found no newspaper at my doorstep on february 1. after repeated calls to a number provided by them i got through to their call centre who informed me that i had been misinformed and that the paper would start only on 14 april, 2008. but even till today dated 22/4/08 i did not receive a copy of the TOI chennai edition.
my order number is 2014833.
i can not believe that such a reputed company like the TOI doesnot have an online complaint email id or even that they would resort to such cheap tactics.

I'm Debashis Sadhu, is the victim of carelessness and totally unprofessional business approach from a newpaper company like Times Of India !! It's a great shock in my life that the person, who has been represented me behalf of TOI, is not bothered to filled the 'Subscription Form' duly or give me call wheather I've been received the 'Monthly Coupon' which is supposed to courier to me as he described. Subscription Fees has been debited from my Account and till date I did not received any coupon. This kind of business attitude is absolutely undesireable.

I have also faced similar problem. I have subcribes TOI for 6 month on 15th may 2008 but till i am not receiving a single news paper..

Times of India giving worst customer service.

I jhave subscribed for one year on march 2008. Its been 2months i have not yet received newspaper till now. I have called customer 50 times. The services is not at all good im very much disappointed .Please necessary action on this issue. They keep on say will send the newspaper next day but they haven't. I have spent nearly 100 rupees for calling customer care itself.

I had paid Rs.299/- towards the subscription. They had informed to me that they will deliver the paper from July 1st onwards.

today is july 5th. till today they didn't delivered . Is it any fraud persons who collected the amount from me. Please confirm

Supria Pari
No.9, 3rd Floor, Sundareswaran koil street
Royapetta. Near Police station
Chennai - 14

Respected sir/Madam,
i was trying to send mail to careers.[protected]@timesgroup.com from 24th june Reference your advertisement published in Time of India on 24/06/2008.& 03/07/2008

unable to send email to careers.[protected]@timesgroup.com

for the post of Yoga Trainers ( YT-TM-08).

but i am always getting email faliure message in my mail box.

i am forwarding you my letter and resume in attachment or you can reply me where i can send this.

Thanks & Regards.

Date: 05/july/2008.

Yours faithfully,
(Amit Punj)

I have placed an order of 1 year subscription in March '08. Till date I haven't received any "GIFT" as committed by the company. I have contacted the helpline provided and when speaking to in-charge Mr. Rahul, he said "we can't issue GIFT and scheme is closed". If there is no delivery and allotment to customer as such and not to be taken place at all, why should the scheme be launched??
This is case of total Negligence and worst customer care.

I have placed an order of 1 yr subscription in August'07.I was regularly receving the paper.But after 1 month the vendor came and asked for the coupon.Then I realised that the executive came to receive money did not gave me the coupons.He gave me only the receipt.After that i was continuously called TOI customer care. They assured me to gave the coupons to the vendor.But till date means after one yr the vendor came to me with 1 yr TOI bills.So now what can i do?i have already pain 299/- to the Executive of TOI.

the times of idnia news paper — not a single paper delivered till today

I have booked TIMES OF India news paper with ET for six month wide order no TOI6/12/370226 & STOIETSMM6/12/277573 on[protected]. and the paper suppose to stast with nov'07. Vendor name is MR.DEVRAM, I meet him and show my order receipt and tell him to start my paper, After 3-4 time request he dose not start paper. I complaint to your given number 66354021 and 22731111. almost I complaint 50 times to this number informing my paper is not start, Miss SEMA, the operator she refuse to give me complaint number, Even after my paper is not started. I tired after all these because my telephone bill are more then the cost of paper.

my cheque no 435806 dtd[protected] of RS. 425 of Punjab National Bank which is duly passed in my account.

Hope you will look into matter and give me justise.
my contact no 28901957, [protected].
PARESH DHRUV.

Dear Concern,

i am living in Gurgaon Harayana, We soceity members around 100 homes are subscriber of TOI but delivery service is not good and New paper hocker doesnot give service properly.

i can be reach at [protected] for full detail of problem

Regards
Manish

Fifteen days back I was called by a guy from TOI call center and was told about times of India credit card and it would reach in week. so for I didnt receive any card like that. Let me know whether TOI issuing credit card to its customers or not.

i am a player of roller hockey and a part of indian team i played asian championship as well international events but neither govt. nor our own association provide any help to us. we have to shell out money from our own pocket. coz of this the indian team going on decline as nobody wants to give money and play for india. and association not taking any step to improve the standard of game and minting money only from players. please tell me the procedure i m haviong my complete story of my game and life

Times Of India Newspaper — lost of times of india coupon

my r number is NAA 025 481
KINDLY SEND DUPLICATE COUPON TO ME
THANKING YOU
REGARDS
TALARI VANDANAM BABU
+[protected]

Times of India-News paper — Non-delivery of news paper for around 2 months

My order Number is NAA 092377. I subscribed for one year on 25.10.08 (ch.no.047722 for Rs.299/-) I was told that I will be receiving the paper from 01.11.08. But till date I was not delivered with the news paper. Everytime I ask for this to Times of India Office, they ask my address and assures that it will be delivered immediately. But it was not done so.
I think I may not require the paper anymore and request to refund my subscription.

times of india daily news paper — non acceptance of request by agent

i subscribed for toi Hyd for 6 months as renewal vide bill no
52786 dated 24 Nov 2008 and RRE CODE RO 1360, VENDOR CODE
VO2455 NMT. I requseted te agent/vendor santosh to convey my request to stop delivery of my paper from 06 Jan to 06Feb 2009 as
i will be away from house. Santosh has refused to hear my words even. pl do the needful .

Hi.
I am vishal Dogra, Resident of Chandigarh. I am using this consumer complaints site, because today i saw a movie Rab Ne Bana Di Jodi in "Picaddily theater" Matinee Show 3 pm to 6 pm, Our Seat No. was C15 & C16, Upper Stall, Ticket No. was 1658. The movie was too Good But the Condition of Theater was very Bad. The seats were in too Bad condition, Nails were coming out of the seats due to which my Jeans was torn . The foam of the seats was also coming out of the seats. Due to that we were uncomfortable through out the movie. The Picaddily Theater Charged us Rs.50 Per Head. And i am sorry to say it was not at all worth watching movie in Rs100, with complete discomfort.
I will be highly Thank full to u i[censored] take some strict action against the Theater Authority.


Vishal Dogra

Times Of India — NO NEWS PAPER

Dear sir/ Madam,
Kindly help me, SORRY FOR DISTURBING YOU. Since last two weeks I requested many times to crm.[protected]@timesgroup.com. But no use once only they had responded, help line number[protected] attended many times but all the time they answered tomorrow or day after tomorrow they will arrange. PLEASE …. FORWARD THIS MAIL TO SOMEBODY RESPONSIBLE AT TOI. CHENNAI (If nobody is responsible for this subscription kindly inform me so that I will not disturb TOI further).

CHRISTAPHER PM
CHENNAI


Dear Sir/ Madam,
Let me know for TOI 48hrs means how many weeks or months. Already two weeks passed no paper. Please tell me your hour calculation so that I can subscribe another paper for 48 hours. Otherwise daily I will be calling your crm and wasting my time& money and your time. At least kindly give reply.

6 month order no[protected],
renewed with 12 months order no
NAA071015.
My address
Christapher PM,
MFA, BLOCK 1, NO-48, SELVAM
CONSTRUCTIONS,
THIRUVALLUVAR 3RD STREET,
NESAPAKKAM,
WEST KK NAGAR,
CHENNAI-78,
Tele 65162380
Mob:-[protected], [protected]


On Sun, 25 Jan 2009 crm.chennai wrote :
>
>
>Dear Madam,
>
>We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time of you receive this mail.
>
>Assuring the best of our services at all times.
>
>Regards,
>CRM TEAM.
>
>
>christapher Mathai ([protected]@rediffmail.com) wrote*:
> >
> >
> > Dear Sir/ madamAlready requested three times through mail and once I got
> >chance in telephone, irrespective of all your promises today is 7th
> >day NO PAPER . if you have decided not to supply, please inform let me
> >subscribe another paper.kindly respondSubscription details
> >: -6 month order no[protected], renewed with 12 months order no
> >NAA071015.My addressChristapher PMMFA, BLOCK 1, NO-48, SELVAM
> >CONSTRUCTIONS, THIRUVALLUVAR 3RD STREET, NESAPAKKAM, WEST KK
> >NAGARCHENNAI-78Tele 65162380Mob
> >[protected] [protected]
>
>
>You always get away by saying, "No one believes in my ideas". Well, here goes that excuse. Introducing The Power of Ideas, a unique initiative by The Economic Times. If you have a business idea, we will turn you into an entrepreneur. Visit: ideas.economictimes.com
>
>
>Disclaimer:
>"The information in this e-mail and any attachments is confidential and may be legally privileged. It is intended solely for the addressee or addressees. If you are not an intended recipient, please delete the message and any attachments and notify the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised and may be unlawful. All liability for viruses is excluded to the fullest extent permitted by law. Any views expressed in this message are those of the individual sender, except where the sender states them, with requisite authority, to be those of the specific TIMES GROUP company."

Times Of India Delhi Festival — terrible organisation of cooking fiesta

The Food fiesta organised by TOI with hospitality partners Radisson hotel as a part of the Delhi Festival was a total disappointment . Despite having confirmed my participation for one of the cooking events -on reaching the venue in the middle of the day I was unceremoniously told that my name did not figure on 'the list' and I cannot be a part of the event. After having confirmed my participation and rushing from work in the middle of the day this was a total reflection of terrible planning.Shame on you Times and shame on Radisson hotel!

I second the above ! I had the same experience. Did not expect times of india and a hotel like radisson to be so unprofessional.It left a bitter taste in the mouth of all present there.

Times of India should give the agency to reputed companies and not to goods and roadside
shop vendors to distribute their newspapers .

I have called upteen number of times and I have not recieved the papers, the telephone
is attended by non proffessionals who are always rude and never willing to help. I wonder
whom i can ask for Help as Times of India does not care for its clients I guess.

My order No : NAB 023749
Tel No : [protected]
RG.Sudarsan

Times Of India NewsPaper — Not receiving more than 11 months

Last year 2008 April 15, Times of India launced their chennai issue newspaper. I am one of the subscribed member. During the last 11 months i never received a single issue newspaper. i complained many times. They are not bothering about my complaints. whenever i complaint they told we will arrange within two day but still now i am not getting the newspaper.I dont know what can i do. If anybody knows pl help me.

Thanks
s.lavakumar

Times Of India Newspaper — No article on bhagat singh.

Hi All,

I am regular reader of times of india newspaper. I start my day by reading this newspaper but it is realy sad that there is no single article on shahid divas (23 march 1931) in today's pune times of india. I know there are many news which are importent however we should not forget atleast bhagat singh who made a big effect to release the country.There is not a single line written about bhagat singh in today's newspaper. I think it is realy importent to right about jade goody or IPL matches rather than the contribution of our freedom fighters who sacrified their life for the country.

i want to see the times of india news paper daily on net, please give me the procedure to view.

On May 6th 2009, some theif had stolen all the gold jewellery from my house i want to published this story in the news paper. So kindly do the needfull & get back to me as early as possible.

Regards

Vidya nair
Mob. No. [protected]/[protected]/[protected]

i want some information regarding a phone add which was published on 14th may on times of india news paper on the front page. i have tried a number of times on the net but i could'nt reach it. so kindly assest me.

Times Of India — Vendor collecting service charge

Sir,
I'm staying in an Apartment in HSR Layout, Bangalore. There are around 450 flats in the apartment and a single vendor is supplying news paper. The news paper dealer is charging additional Rs.10 as service charge in the monthly bill. Atleast one or two days in a month they won't supply news paper (not the same day for all flats. They do it randomly).

1. When I said that I am not ready to pay service charge, they asked to complain where ever I want and stopped supplying the news paper from next day.
2. When I told that I didn't get the news paper for 2 days (gave the dates also), they told that it is not their fault. I don't know what proof I can give. They charged for the days they haven't supplied the paper.

Many residents in the apartment have already given complaint to Times. But of no use.

The agency details are as follows.
Rajeshwari News Paper Agency
Somasundra Palya,
Bommanahalli,
Bangalore - 68
Ph: [protected], [protected]
Owner: M. Mahadev

Early Times News Paper — Non delivery of subscribed newspaper

I Had subscribed to the EARLY TIMES Newspaper of JAMMU City for 6 months with the representative from Early Times office.
Newspaper came for 1 month and then stopped. My tele complaint with the Newspaper costs me money but no response. even my email complaint was not responded.

I am annoyed because newspaper is needed to be responsible, it it a vital surviving pillar of our Democracy.

Rakesh Kasba

TOI-Newspaper Chennai-Edition — Acknowledgement not received

My home address : Door No : 12,
Agatheeswara Koil 1st street,
Venkateswar nagar,
Pozhichalur,
Chennai-600074


the year 2009-10 i have renewed my membership and made payment vide Indian Bank, Pallvaram
Branch Cheque No 219714 dtd 18/05/2009. My news agent is demanding the acknowledgement for delivering newspaper. Pls send to the acknowldgement at the earliest.

i already subscribe the times of india with economic times and maharashatra times from last 2 years. the agent has taken earlier 550 Rs. ( 450Rs. for times of india along with maharashtra times and for 100 Rs. for economic times) for sixth months Subscribtion after that in March 08 he told that subscription rates is increased for times of india along with maharashtra times 550 Rs and 200Rs. for economic times for sixth months. I want to know the exact cost for sixth months subscribtion and also annual subscribtion for the Times of india along with Maharashtra times and Economics times

Please reply Immediately I live in Dombivli Dist Thane State Maharashtra

thanks

Aakash

hi i want to sbscribe times of india news paper online on internet but i don"t know how can i sbscribe . does any one know any website where i can sbscribe TIO news paper online . if any one knows please send me email which is given below
[protected]@rediffmail.com

Dear Sir/Madam,
Request you to send your executive for subscription of times of India Newspaper 1 Year Offer.I subscribe Times of India for last one and half year.Before 2 months my 1year coupon was completed, so i wanted to subscribe the renewal of Times Of India coupon ta my bellow home addressed.
Rahul Kadam
Kantilal Compund,
Shyamlal bhuvan,
Room No 12,
Jijamata Road,
Pump House,
Andheri ( E )
Mumbai 400093
Mobile no [protected]

India Today, weekly — Non-receipt of the issues

Subscriber No. – ITE 1761377

I feel rather ashamed to repeatedly complain regarding non receipt of INDIA TODAY regularly, without any action from their end for its non recurrence. Again, I have not received issues dated 10th & 17th August, 2009 . I have been trying to contact the customer care Centre for the last 3 days but in vain. Even the working of the communication department needs much improvement as the telephone nos. are not updated. The computerized voice mail still goes on repeating[protected] of the customer care, although the no. is no more in existence as informed by the telephone deptt.

I await a response on my mobile no. [protected] also.



Willy Mathews.

TOI — Paper complaint

I am a resident of Ankleshwar, Gujarat.I wanted to ask whether you deliver the extra pages of Sunday Times everywhere and not only to big cities like surat baroda.And how many pages are there approximatelt in your everyday papers because i only recieve 16.
please clear my doubts.

what is the latest scheme for yearly subscription of THE TIMES OF INDIA

Times Of India Daily Newspaper — Please Don’t Become TOI Newspaper’s Annual Subscriber

This is with reference to TOI newspaper's annual subscription in Hyderabad.

The nightmare starts with their marketing personnel who come after you until you’ve signed up and paid in advance for a 6-monthly or annual subscription of the Times of India newspaper. The paper is supplied through their distribution network for a period of 1 or 2 months and abruptly stopped! Now it is the subscriber’s turn to go after them in order to get the paper delivered at their doorstep.

The paper boy informs that he did not get the newspaper from the TOI distribution network. If you contact them, they never lift their telephones. In case if they do, then very genuinely they ask for your address details and hang up. One would expect some outcome for this, perhaps the daily newspaper that you’ve already paid for and are entitled to receive. But alas, not yet!

Then you start contacting their Banjara Hills office[protected]/[protected]. You’ll be most certainly greeted by some radhika, angel, swati, rama or sandhya who will again repeat the same procedure of gathering your address and subscription details. You’ll either be assured that the issue will get resolved or they might ask you to contact the area manger (sravan kumar or srinivasulu or kishore). All this drama goes on for about a fortnight or so, and then it is your sheer luck if you manage to get the daily once again at your doorstep.

I’ve been a subscriber since four or five years now and it has happened to me time and again. So be cautious while renewal of your annual subscription.

My subscription number is 77105.

You are really correct. The same problem I have been facing from VIJAYAKARNATAKA - owned by TIMES only. I am fed up with them. No newspaper for me for more than 2 months.
I have subscribed on mid-MAY 2009. Initially delivered in time for about 2 weeks. Then actual problem begin! Twice a week no papers. Thereafter irregularity broadened for 10 days no paper!!
After several telephonic & personal visits delivery started. But just after few days continuously 1 MONTH newspaper did not delivered.
Now this is another continuous 4 weeks where-in I did not get any Newspaper!!!...
When I bombarded with them for the REFUND, they informed that the agent is coming to the house and refunding the entire money. So, I have been WAITING FOR THAT AGENT TO COME, since 10 days...
MANGALORE

Dear Sir,

I regret to say that i have got a very poor service from the Marketing Rep's of Times chennai. I might have Called 15 times in last 2 months and the solution to answer is ??????

Every time i call they gave a number which is of no use or person wont answer the call or he will give some excuse every day.

I really want to know is there anybody from times to Help me -

Name on the A/c - P.Ekambaram
My order No : NAC 027590
Chq No : 857002.
Dated - 01/09/2009.

My news paper ageny stopped delivering the paper bcoz he is asking for a Coupon which i suppose to get form times Rep which didn't Happen TILL DATE. Its been now 2 months without the subsrcibtion. Either give the coupon to my news paper Vendor or Please cancell my subsciption & refund my money.

Regards.

Nandakumar

Hi sir now using the Times Of India Subcription with Maharashtra Times Marathi news paper for Rupees 475 for the Limited period As a 6 months That Now I want the Full year subscription for the full year so given me guide for it for the subscription.

Thanks,
Regards,
Gangadhar D. Shinde
[protected]

Sir,
I would like to subscribe newspaper for the year. Please send your agent address to our mail for subscribe the same.
We already receiving the paper, but the person still yet not contacted.

Regards,
Manager
Metro Enterprises
Chennai
Mobile No.[protected]

The following email was sent to [protected]@indiatimes.co.in on 16Nov09 but the resp[onse is still pending:
This has reference to Times of India-Kolkata subscription order no. 3070322 and 3170322 dated 18/09/09. Inspite of repeated requests, concerned agent Shanti Roy (mobile [protected]) is showing no interest towards providing me the necessary coupons. With a delay of this magnitude, I am in a fix with regard to dealing with my newspaper supplier. Please do the needful from your end.

i like it

INDIA TODAY WEEKLY — NON-RECEIPT OF ISSUES

The Customer Care
The India Today Group
A-61 Sector 57,
Noida

Dear Sir,

This has reference to letter dated 22nd June 09 informing me that I will receive issue of India Today from 13th July 09 till 5th July 2010 against the remittance of Rs. 1105.00 by a cheque No. 881010. The cheque has been debited to my account on 11th Jul 09. However, inspite of your assurance that my subscription will be commenced from 13th July 09, till date I have not received any issue. You are therefore requested to ensure that I will receiving be the issue of Indiatoday regularly starting from 5th Nov 09 onwards. This date must be considered as an effective date of issue and it will last 13th Oct 2010 accordingly. This is because of non-receiving the issues from your end. Please consider this as special case and your confirmation in a line will highly be appreciated.

May I expect your immediate response, in this connection.

Thanking you,.

Yours faithfully,



Ms. Vinita Sachdeva
225, Nandavan Society
New Sama Road
Baroda : 390 008

Times Of India — Agent Demanding money before the end date of subscription at each renewal

Hi,

I am residing in Bhatshobha Apt,Bhatwadi,Ghatkopar(w).and we have been taking times of india & maharashtra times from last Two year and renewal period is half yearly so at each renwal agent is demanding money of suscription before the end of date and not giving any Payment receipt (i.e. he is taking money after 4 to 5 month) and now we rejected to provide any check before the date of expiration of suscription which this dec'09 so he stopped out newspaper which is supposed to deliver till dec'09 and he is doing it with all society people hence request you to let me know how can i logged legal complaint against him in times of India of anyother way...Please help me...

Regards,
Satish Chaudhari

I would suggest that you should rather subscribe to Maharashtra Timews by post.

Kindly check out on the newspaper's website whether they are still providing this facility. there shall be no agent, hence the payment shall be through Demand draft.

Be sure you are prompt in renewals .

Times Of India — Non issuance of times of India, even after having paid subscription of Rs.299/- for whole year.

From:-S..Gnanasekaran, 2/305, 5th st, Kandasamy Nagar, Palavakkam, Chennai-600041.
II have paid Rs.299/- as subscription by cheque on 29-11-09 as per order n o.NAC 061902, and I was promised that it will be effected shortly.I have not received any information from Times of India chennai office, I called themPhone 24317979, and spoke to many people each and every time Mr.Sanjay, John, Ms.gayathri and other gentleman, whose name I could not get.I do not know what to say about this staff.But, every time they say, 'You will get within 2 days,our the agent will contactyou'
But, till today, nobody has turned to us. Atleast now, let the Authorities take some concrete steps, to supply Times of India, or let them return the money(subscription amount) taken from me.

Order Ref 111967359 - Times Of India Book Membership. — Gift Vouchers for Rs.500/- not received.

Order ref[protected] Gift Vouchers for Rs.500/- not received.



This is further to mail running below sent on 11th Nov 09. You have by way of mails & over phone confirming the GC for Rs.500/- will be sent to me. But till date I did not get the same. More than a month I am following up with Times of India which is suppose to be a reputed News paper. If your response to me by making me as a Book Club Member by way of false promises, I could not believe it. If you do not wish to send GC for Rs.500/- then communicate to me that you will not send. I will assume that I lost my money.

To convas me to become a member in Times Book Club by paying Rs.525/- on the assurance of sending a gift coupen for Rs.500/- On following with you provide me a GC No.[protected] on 10th Dec 09 for the order I made on 29th Sept 09 which turned to be a expiried one.

Please reply to mail. I can bear the loss of Rs.525/- but if Times of India cheat me it pains a lot.

Janardhanan

I have to subscribe news Paper So send me of details, how to suscribe and send me your contact no.I want to talk about this subscription

I have called for subscribe. He told me that we will send our executives but still there is no responses. I have requested many times the reply will be the same. Please let me know is there any problem. My contact no : [protected]

Regards,
Raja

dear concern

i have subscribed toi hyd edition when these people came knocking my door on4-12-09 vIDereceipt 152558 dated 4-12-09, date of implementation 16-12-09.but i have n't received the paper on the same date so i have contacted ur customer care they asked me to contact local vendor at lbnagar, hyderabad then he said he wil deliver the paper immediately .since then i am receiving the paper irregularly, though i am contacting the local vendor very often i amnot able to solve this problem .so hoping u to rectify it as soon as possible.

regards,
j.nageswarrao,
contact no:[protected].

India today news magazine — non receipt of weekly issues since Jan 2010

my subsription number is ITE377590 and I have paid money in advance for three year period till 2013.I have sent many time reminders to the company on ther email address WE CARE .Recently in March they sent some issues of Feb 2010,but yet no reply for Jan subscription for which they have already charged me.March delieveries are yet to regularized.I have sent atleast 15 email and every time they are coming up with different stories.I have sent all recorded communication to editor in chief Mr Prabhu Chawala also .Yet there is no feed back

Sir/ Madam,

I have subcribed on 13th feb 2010 for 1 year Times Of India Newspaper at headoffice, Nandanam, Chennai. They promised me to deliver by 1st March 2010. I called them so many times. They are telling stories simply superb. No one can beat them.

Thanks,
Annamalai

Business Solutions — Not received gifts as committed

Dear Sir
I purchased a Lap Top Details are as given below;
Dealer Name :-Mr. Manu Gupta
Shop Name : Only Branded Location : Ludhiana City
Moble No.:- [protected]
My Details are as given Below:
Customer Name: Pardeep Kumar
1501/ Phase 2, Urban Estate, Focal Point,
Ludhiana
Ph: [protected]

Purchsed Details as given Below;
Lap Top
Model : hcl 3861 Sl No: A094AX134415

Bill No: 393 Dated: 25 Dec 2009


It was advertised that on purchase of above said product following things as gift shall be give;
1. A Mobile set
2. Track Suit
But a long correspondance was done with Mr. Manu of (Only Branded )
But till date after five months no any gift has been delivered to me not even from HCL company
Pls do the needful and please provide me the promised gifts
thanx & Regards
Your's Faithfully,
Pardeep Kumar (Ludhiana)
[protected]

I was surprised to see the type of service / attitude of the people who work in the Subscription department. I am also facing the same problem. I didnt receive paper for about a month and after visiting 4 times to their office, got the paper. There is no single point of contact for complaints and more over looks TOI is more interested in getting the subscription and not the consumer satisfaction.

Agents are more interested in collecting the coupons rather than supplying the news paper.

Hope this will change in the near future. - Venkatesh, East Tambaram, chennai

Hi,

My name is Bipin, stays at Old Alwal, Secunderabad. I renewed my subscription of the time of India news paper for 6 month plan 2 weeks before. The paper distributor of our locality who gives me the paper asks me service charge of 30 rupees monthly to be paid to him. I am not getting if the national paper like you can cheat us this way, then i think there is no hope for this country, INDIA. I am extremely sorry and feeling depressed for this way of treatment to your customer. I feel there is no other option except going to consumer court for judgement.

thank for the service.

Dear Sir

I am a resident of Kalwa( Thane ), regular reader of Times of India newspaper ( from past 20 years )which is very informative and provides coverage of all the happening news and keeps me updated with current affairs .

I have been requesting vendors in my area for subscription of Combo offer ( Times of India along with Economic [protected]@ Rs 4.50 ) but i have been denied the service staying that the combo offer is no longer valid .

However in the newspaper it is clearly mentioned ( The Times of India, Price Rs 4.50 along with Mumbai Mirror OR The Economic Times Or Maharashtra )

Can you please confirm the validity of the combo offer ? and where can i avail this facility .

Your eariest response will be highly appreciated .

Looking forward towards your support and co-operation.

Warm regards



Terrance Rodrigues

I am S.Raghuraman residing at Madipakkam, chennai-91. I have subscribed for annual distribution of Times of India-daily megazine for[protected]I was gifted a bag I remember) with effect from 01.07.2008 (I remember) and the paper was delivered by a Local agency called 'Selvakumar News Agency", Madipakkam and for[protected] supply, he himself informed that dont pay to you directly and he collected the payment and not given any receipt so far.I had been asking for the same now and then during the past. He always used to say that he has misplaced somewhere and will trace it out and bring!! Alongwith with this I asked to him deliver sunday Dinamalar paper and weekly Ananda vikadan also. Every month, he used to charge Rs.100/-per month..Every time he comes for payment during buzzy hours (children school goingand me office going!!) without giving time for calculation, I too paid Rs.100 for the last 11 months!!. Suddenly during one Sunday, while I was going through calendar, it was striked out that why the shop keeper charges Rs.100 for every month while the real charge is Rs.76 for 4 sundays (month) and 95 for 5 sundays (month). I asked for clarification while he came for payment for May'10 payable in June'10 first week!! He said that there is service charge for such paper delivery but I gave the payment!!. Since yesterday (15.06.2010) he stopped delivering Times of India paper. Today, in the morning while I was thinking about such incident and response by the shop keeper, behaviour to stop the deliveries, I was not able to convince myself and went to the Shop, he argues with false information as if subscription over by 13.06.2010 itself. I asked my receipt for 2009-10 subscription and how can he charge excess amount every month, doest he have honesty in the Business or communication?? Times of India never informed that there would be service charge for deliveries! the he said that the charge is for sunday deliveries (Dinamalar & weekly Ananda vikadan). I asked that there are 4-5 sundays in a month and more over he is not coming for deliveries for Dinamalar & Ananda Vikadan alone, It is along with Times of India!! In case asked for that at the time of ordering for additional sunday paper/ weeklies, I would have decided to accept or not!! The shop keeper bahaviour is un-ethical and un-tolerable!!. I request Times of India to check such un-fair minded agencies and keep them away from your network!! A lso, please check my 2008-09 subscription period (expiry) and then renewal can be justified!! It is not a matter of excess payment!! False and poor attitude should not be entertained !! I need justice!! If he had requested fo service charge at the time of ordering I would paid hapily!! But not lies!!

Myself Ajay Goel resident of 22, Bhagirathi Appartment, sector 9, rohini, Delhi 110085 is reading your news paper for last so many years annd really very disappointed with your vendor behaviour L M Dubey & co, He distributes the paper around 8 o clock in morning normally, when my time is to leave for office, Today when I told him to change the timings and early distribution, he misbehaved and thetened to stop the papaer to my house . since there is no other vrendor, so he has monoply and he does the he wants .
I request Times of India to lookinto this problem seriously and take necessary action to keep your readers ' confidennce in you .
Thanks & Regards
Ajay Goel
[protected]

Hi Everyone,

I am a resident of flat No K-45 Ridgewood estate, Phase 4 DLF, Near Galleria Market, Gurgaon staying there from the last 8 months. I took the decision to stay in Ridgewood Estate just because of Security. Security was my only concern. I am very unhappy with the DLF as my Bike got stolen on 1st of June 2010 from the parking area no K-18 below the building inside the campus at 3 PM where around 200 guards take care of security. No action has been taken by Police and DLF Security as the FIR was lodged on the same day itself, FIR no 212 in Sector 29 Thana, Gurgaon. I called several numbers of times to DLF Security but no one gave response and disconnected the call. I waited for the police to come till now and now it’s the time to make aware people about the DLF societies is no more a safe place to live. I would request you to please forward my request to the concerned people to necessary action to take place. You can contact me at [protected]@gmail.com .

Also, I requested the president and Vice president of the society to take care of the issue. They just sympathized once and nothing has been action so far .

I have also requested people through other means to take care of their transport means and house equipments themselves as there is no more safety in DLF societies and flats.

It’s been 25 days now. I am without the transport. I am aware how much it is difficult to live without transport.


Vishal Aneja
+91 [protected]

dear sir,

i am reminding you every week about the non delevery of paper from 15.05.2010
now i have the doubt as there is no response from you till date that this page is only for the complaint sake and no action will be taken against this column.
Are there no executive to take action against the complaint?

name : S.Desikan

Cell no:[protected] of chennai

address

Flat 3, Aditya Flats
5/2 Ratandas street
West mambalam
Chennai 600 033

land mark: Satyanarayan temple at Srinivasa pillai street

desikan

any update after this?

NO TIMES OF INDIA PAPER FOR PAST 2 MONTHS

I AM MRS. SEEMA M. GORAY AND I RESIDE IN CALICUT KERALA I BUY SUNDAY TIMES OF INDIA FOR THE SOLE PURPOSE OF SOLVING THE THE CROSSWORD BUT LAST IN LAST TWO ISSUES (CROSSWORD NUMBER 2752 AND 2753) THERE ARE LOT OF ERRORS THE WHOLE QUIZ HAS GONE WRONG IN THE ISSUE THAT I BUY FROM THE VENDOR .SO PLEASE RECTIFY THIS.

India Today — No response from India Today-Subscription Department

I had subscrip India - Today. My subscription number is ITE 1507814 dtd.
20-May-10. However till today I have not received any single issue of India
- Today.

ur r correct

I have subscribed for one year on 28/11/09 And for the last two months i am not receiving newspaper to my address. I have called upteen times to customer service. The services is not at all good i am very much disappointed .Please take necessary action on this issue.

They keep on say will send the newspaper next day but they haven't, and can not believe that such a reputed company like The Times Of India doesnot have an online complaint register or email id or even that they would resort to such cheap tactics.

Name on the A/c - Ind Datacomm Engineers
My order No : 25742775 [subscriber Number]
Chq No : 000039
Dated - 26/11/09
Mobile No:[protected]

Please take action in this matter with Immediate effect...

and please conform on this issue

How do I go about getting an annual/half yearly subscription of TOI newspaper which will be cheaper for me? I am a resident of Adambakkam, chennai.


Chakkaravarthi.R
[protected]

Dear Sir,
This is Varunkumar from Chennai. My Subscription Order No: NAD 008498.
I am not getting TOI paper for past one and half months. From last 2 weeks I called customer service 4 times and every time the attendee is telling that tomorrow i'll get the paper. But Its not coming. I'm not sure whether they are tracking any issues and they are taking any complaints against the dealers.
The response which i got from TOI Customer Service is too bad .
I sent mail about this to crm team and till now I didn't receive any response. from them.

Can you please check this or please give the steps to be followed for getting my cash back.

Thanks,
Varunkumar R

Dear Sir/Madam,
Request you to send your executive for subscription of times of India Newspaper 1 Year Offer at bellow home addressed.
Razia Gaus Mohd
Room No 102, Ajim Nagar SRA hosg. Soct.
S.V.Road, Jogeshwari(w),
Mumbai 400103
Mobile no [protected].

From:
T.JAYAMANI,
AP 1027, 68th Street,
11th Sector,
K. K.. Nagar(West),
CHENNAI 600 078.

Dear Sir,

My Area Agent Mr.Murthi ( MGR Nager) was not supplies your News Paper, The Times of India, regularly, some times he supply the today paper and following the next day itself. To day 21.10.2010 also he does not come and supply the paper. Last month he collect an amount of Rs.500/- with my wife towards subcripition for one year and does not given the balance due to he had not sufficient changes in hand, and told to come again after he could collect the changes in near by shops, but he could not come and given the balance, and after 15 days I went to his residence in MGR Nager and collect the balance amount of Rs.200/- and asked the Receipt for Rs.300/- towards Subcription and he told that he will come on Monday and handover, since till date he could not given the Receipt. Most of time his Part Time Employee were come to my house and given the newspaper, and we ask the man he could not see his Employer to-day and the next morning he would ask his boss. This is the irreiation to your readers . Hence kindly clear this problem and do the needful and oblige.

Thanki You,

With Regards

JAYAMANI.T

I read news paper regularly and its quite good in its views. Recently its upsetting to see importance given to the kind of photos u give on front page. Dhoni spending time with his wife in some beach is a private thing, please don’t make it a public issue by giving a big snap in front page. Some xyz getting married to abc doesn’t make sense in our lives. People cant take everything you show and write. Sensible reporting is very important when reading of newspaper is reducing with each day. There are other sources to get crap news let your paper be only a good source of information. Make sense.

i had subscribed Time of India News Paper for next 6 months by paying Rs 299. on Nov 13th 2010 and my recipt no 197051. They told that i will be getting News Paper for ist Jan. but they didn't delivered the paper till today(3 rd december 2010)

Please let me know the status why i am unable to geting the paper.

R.Sridhar
Hyderabad

Sir,

I A.Aron had paid the yearly subscription for the year[protected] but unfortunatly for a week the paper was supplied.after making a number of attemt for a complaint through the mobile it went in to vein. At Last during the renewal the paper supplier agreed for a continue supply and it is being supplied regularly except few days through an other agent whose name is Mr.Guhan Mobile No-[protected]. But Mr, Guhan has not been given the paid receipt of the paper which i do not have a proof nor the No of the receipt right now which is being asked from me daily by mr guhan.
In this regard kindly help me out by tracing the order copy no so that the same no can be refered to Mr.Guhan for unintrupted supply of News paper.

Thaking you,
Sincere regards,
A.Aron
[protected]
aron [protected]@gmail.com

Sir,

I A.Aron from chennai had paid annual subscription for the year[protected] to supply news paper.But unfortunatly the paper was supplied only for two weeks. Pertaining to this i had requested the peper agent to supply the paper which went in vain.While subsequent subscription for the year[protected]when paid the agent agreed and deployed other supplier in liu of him.The new agent was supplying promptly except few important days.
Now the new Agent is demanding the reciept which was already handed over to the old agent.Also i do not have any duplicate receipt or the paid receipt no. In this regard kindly help me out for unintrupted supply of news paper by informing the receipt no directly to him or to me.

The Name of the agent is - Mr. Guhan Mobile No-[protected]

Thanks,
Sincere Regards,
A.Aron
[protected]
[protected]@gmail.com

I am a subscriber from day one i.e. when it was first launched to times of india, chennai. My Mobile NO. [protected]. My email id is [protected]@yahoo.com. My news paper agent Mr.Raj Kumar, Choolaimedu is very much irregular in delivering the paper. In spite of several reminders I am not getting my paper regularly. Please ask the concerned official to contact me to solve this problem. Kindly change the agency. My neibhour is getting paper regularly from one Mr.Ashok, Choolaimedu. Kindly help me to solve this problem.

The Times Of India / Sunday Times Subscription Complaints — Bad customer service

My name is Mrs. Amrutha Reddy, and I am a resident of Hyderabad. One of your RRE’s Mr. Nishanth (RRE code R02009 Mob No: [protected]) had come to my door on 1st Apr 2011 with a special offer to subscribe Times Of India Dhamaka Offer. Order No: 21o517, Sunday Times Dhamaka Offer. Order No: 207936, I agree to the terms & paid him by cheque (chq no:074842 dt:04/01/11 DCBank). Mr. Nishanth promised me that my subscription would start on 8th Apr 2011.

On 8th Apr 2011, I did not receive my subscription. So, I advice people over here not to believe in such offers...

I am really very unhappy with the horrible customer service provided to me by The Times of India. I either want my issue to be resolved or I need to cancel my subscription. Such incompetence is unacceptable.

To
The Editor,
The Times of India
subject:Negligence by NHRC and CISF and abuse of power
Respected sir
Through column of your daily estemeed paper of respected daily hindustan timed I want to draw the attention of concerned authorities of CISFand NHRC and their gross abuse of power i want to draw the attention of concerned authorities towards "ignoring treatment and deniel of livlihood of a mentally disabled employee"my younger brother sidharth shanker written application to NHRC but whole is turned back with letter no315/34/6/2011-OC dated 26/03/2011 merely saying it related to service matter and whole incident of degradition, abuse, hovering cruelty, not providing treatment by CISF authorities and violating human human right and infringing other right of mentally disabled employee is left by NHRC thus the NHRC itself commited human right violation by suppressing the very fact of mental illness and violating itself the rule and regulation of NHRC toward mentally disabled employee and atrocities on mental disabled employee thus showing NHRC is only exist in name and meant only for reach and powerful iwant the chairperson NHRC and DG CISF look towards the matter and do the needful expeditiously through your para in your esteemed paper
yours faithfully
amitabh shanker
elder brother of
sidharth shanker si/exe "CISF"
CISF No:[protected](A mentally disabled employee)

times of india & economic times — non delivery of newspapers since 2 weeks

we have subscribed TOI & ET for six months as per your offer scheme wide cheque no. 660945 drawn on indian bank ulhasnagar branch for Rs. 499/- which was cleared on 1-12-10. since 10 days we are not recieving both news papers.the vendor is also absconding from his usual place(near swami shanti prakash statue opp. state bank of india netaji kurla road ulhasnagar 04)

kindly stop issuing the above 2 papers to the concered agents and issue us letter/ coupens to enable us to make arrangement of recieving it through some another agent.

thanking you,
yours faithfully.

Problem Resolved

Hi
I want to know what is your monthly charges for TOI pune, because the person who delivers the paper charging rs. 150 per month. Please do the needfull

Regards
Kamlesh

Yes, Times of India is worst service and not propery deliver the news paper.

shahul

Times Of India - Pune Times — Objection to obscenity

It has been observed time and time again of how socially irresponsible this newspaper has become.
The daily pictures printed in Pune times and Pune Mirror are obscene and indecent. Why do you people call yourself a newspaper agency, might as well start a adult magazine and print all these obscenity in that. Why carry out such things under the banner of a city name??
one of the examples Pune times, 27th June2011, page 25 has an obscene picture of some female .
Previously i even wrote to the editorofthe newspaper regarding the obscenity issues in this newspaper but no action hasbeen taken. Why do you people make obscene stories and pictures as your USP.It just shows you people lack talent and usesuch meansto cover up lack of potential news.
Why give news on film industry daily , that too on the front pageofthe pune times.
Is there a newspaper council watching overthese complaints???
Please take action!!!

We have sbscibed for Times of India, Since it's almost one month over paper has not been delivered to the concerned place. times of India is doing the fraud activities by doing subscription. Please dont believ times of India.

Times of india contact number[protected]

Please dont believe this type of Advertisements and this is the fraud company

What is this service? On 21/8/2011 Sunday Paper missing. Paper has not come on Sunday. What is this?
Now it's almost 8.21am still paper has not come. I have subscribed for Times of India, Mumbai Mirror, Hindustan Times.
You all need to take action against the man "Kailash Pal" who sends paper by delivery boy of "poor services"
My name is D.Narayana, 103, shubhlaxmi chs lts, sundar nagar, virar west, 401303.
contact no:- [protected]

Hi, PLEASE HELP MEEEEEE

I have called upteen number of times and I have not recieved the papers, the telephone
is attended by non proffessionals who are always rude and never willing to help. I wonder
whom i can ask for Help as Times of India does not care for its clients I guess.

Name-A.MOHAN,

Plot nO.1-96.Do.no.302, Old Hafeezpet, opp-Devisree home appartment, Hyderabad-500081
Order Receipt No.334479
Date of Booking:-05/09/2011 TO 17/10/2011 Till date i am not recieved
RRE Name-K.Pandu Chary([protected])
RRE Code-RO2202

My No.[protected]

Times Of India, Chennai Edition — paper delivered only at 7am

sir,
i have been buying TIMES OF INDIA chennai edition for last 3or4years.
paper boy who is delivering my copy only at 6,45 or7am daily.his excuse is he is delivering other papers of other companies,namely tamil dailies etc.i receive my THE HINDU sharp at 5.30am that too by a old man delivering.inspite of my so many complaints to TIMES OF INDIA office,to send thru only who delivers TIMES OF INDIA so that i can get in time,so far it yielded no results.
kindly take up matter to concerened officerof times of india,who is incharge of delivery to mahalingapuram area .yurs sincerely
T.S.SRIDHARAN
old8,new 6,narayananstreet,mahalingapuram ,chennai 34

i had posted a letter together with photocopy of your vendors bill, pertaining to overcharges of combo ecotimes plus times of india for 5 days and week days times of india. vendors address is sharma news agency rajkori newdelhi mobile number [protected]. he charges rs 190 as against bill of rs 160 to 165 permonth. he charges rs 5 fro wealth mangement supplement od ecotimes every month. i have yet to hear about my complaint. according to him, if i dont want this supplement, he has instructions to stop supply of r ecotimes. please confirm the above policy of overcarging and forcing to buy supplement even if you dont want. it is ridivculous to but newspapewr at rs 2 and its supplement for rs 5. i may change over to hindustantimes rather pay at will and wish of vendor

HI TIMES OF INDIA,
OLD ADDRESS-Plot nO.1-96.Do.no.302, Old Hafeezpet, opp-Devisree home appartment, Hyderabad-500081

Order Receipt No.334479
Date of Booking:-05/09/2011 TO 17/10/2011 Till date i am not recieved
RRE Name-K.Pandu Chary([protected])
RRE Code-RO2202

NEW ADDRESS-PLOT NO 03,
ANU RESIDENCY, 1ST FLOOR, DO.NO.104,
OPP-REDD'S COLONY,
CHANDA NAGAR,

I SPOKE TO, MIYAPUR AGENTSMR.RAJ MR.SRINIVAS, CHANDANAGAR AGENTS-MR.BALU, MR.KISHOR. BUT NO ONE RECTIFY THE PRBLME PLSSSSSSSSSSSSSSS I NEED PAPER AT NEW ADDRESS TILL ONE WEEK I AM WAITING MY DOOR REGARDING PAPER PLSSSSSSSSSSSS...

My No.[protected]