Times Of India Complaints & Reviews

I subscribed to TOI newspaper on Oct 10, 2020. But have not received the paper at all. Tracked it for 4 weeks, and they said they will refund the money on Nov end. But from Nov 2020 end till now I have not got my refund. I am tracking this every week, and the BLR CRM says finance dept approval is pending. I am not even sure if they are telling the truth. This is the worst service I experienced from any company, including govt agencies.

I finally asked for full refund of money, and they said they initiated the refund. But I havent got any acknowledgement or communication from them about refund. Please ack the compliant and refund my money. I am attaching order details below. I have asked for full refund and they agreed. I havent received a single copy of paper and the local agent here is saying he cannot supply paper. Please refund my money and acknowledge this compliant immediately. The order number is TS0018385 .

We did subscription last year in July . For the month of July till early August we didn't receive newspapers then after lot of trial we got it but now again from Jan 2021 we are not getting and no body attends the call for complaint.

From last Wednesday I am not receiving daily news paper I have called customer care but there is no response so kindly revert in this matter and do the needful.

News paper is not delivered

Sir
Customer ID: CH[protected]
Subscription Period: 23/07/2020 to 23/07/2021
Myself Vijay Dewangan I had subscribed for yearly subscription and for the past one months News paper is not
delivered my address is

Flat 8D D Plus Tower block
Bhavini Township
Anupuram
Kanchipuram
Tamilnadu

[protected]
[protected]@gmail.com

pls do the needful

Vijay Dewangan

This refers to my above email a few weeks back regarding the subscription of Times daily. I have been getting my subscription from January 22ndat my new address in Thane. But to my surprise the vendor is asking for delivery charges as against the promise to us at the time of subscription. As per the subscription, when a customer subscribes to the newspaper, its delivery at home and not at your delivery centre. Hence I am not ready to pay...

Subject line of the News article dated on 13th October 2019: “TTD to take back prime land alotted for spiritual park”

Dear ToI Team,

On 13th October 2019, there was a news published in TOI which is wrong.

As per the news the TTD is going to take back the land allotted to Devlok spiritual park but this land is no way related to TTD.

Devlok got this land on lease from Tourism...

I took Prepaid subscription after Times of India Request and they committed that from 1st of Feb you will receive news paper at your residence. However till date no news paper I received.
I also complaint to your customer care desk before writing this complaint.

Still I called to your customer care team but no one picked up the call even after 10 minutes I started the call.

I have taken the annual subscription of TOI ( CD[protected] and my registered Ph is [protected]. I have received a confirmation of getting the delivery of newspaper effective 2nd Feb 2021 but somehow i have not been getting the same till now.
I have already raised a compliant with your customer care and i had been promised that it will started from 04th Feb 2021. But still the status is same.
I have been trying to contact the person who visited my place and took money and and done the transaction but shockingly since 2nd he is not picking my phone. is this the way we are treating your customer,
This is not about money but seriously have not expected such sort of approach from a reputed and renowned brand like TOI. I have been reading it from last 6 10 years and its first time i went for online annual subscription., and overall a frustrating experience till now.

I have renewed my subscription during June 2020. Since then, I have not been receiving the newspaper regularly.

Later, the delivery of newspaper has completely stopped since December 2020 first week.

Even after sending complaint email to their customer care email id, there has been absolutely no improvement in the service.
I am again requesting Times of India to cancel my subscription immediately and refund the amount due to me at the earliest.

Subscription no: CH[protected]

I am a TOI newspaper subscriber for 2 years. sometimes it is regular and sometimes it is not. I have not received my paper since 27th Jan till date (3rd Feb 2021). Also there were non deliveries on 16th and 25th Jan. Though I am daily trying to contact customer care, it is hard to reach them as no customer care representative will be available and they do not call back. Dropped emails to CRM, Readerconnect and greivance mail ids. No response. When raised this issue to TOI twitter handle they requested contact number and when it was shared no one contacted on it. This is really pathetic customer service.

The Times of India newspaper subscription was paid for one year from 1st February 2021 to 31st January 2022 by cheque addressing to Times of India through agent contact number: [protected]. From last four days there was no delivery of newspaper. The earlier newspaper
subscription was there till 31st January 2021. Kindly take necessary action. For further details contact Ramana with number [protected].

TOI, Vadodara, Gujarat daily edition drt, 29'Jan'2020 carries page extension beyond standard size of remaining pages, which makes troublesome to hold the paper comfortably in position to read other pages. Why such extra size of a page? Just for an advertisement ?.
Please stop such practice & keep uniform size of all pages.This has become a regular practice, which makes reader uncomfortable.

My customer id is: [protected] and is currently active. My name is Ramakrishna GS and my mobile number is [protected](c). I have not received the free gift so far which was promised to be delivered and which was a part of the yearly subscription. In spite of sending multiple emails I am only getting an reply that the issue will be resolved, however it's not resolved yet!

Sir,

We are having subscription of 2 years for Times of India (an all days) Economic Times (Monday- Saturday) and Mumbai Mirror on Sunday.

We are having this subscription since last several years.

Previously it was in name of Maheshwari share & Stock Brokers Pvt Ltd. Later it was renewed under Rajesh Tulsiram Maheshwari.

We have paid an amount of Rs.2524/- vide cheque No. 452368 dated[protected] drawn on State Bank of India in favour of BCCL. The said cheque was debited on[protected]. Our newspaper vendor is Mr. Avdesh. The above payment was for two years.

However due to lockdown, we have not received newspaper from[protected] to[protected]. As such we have not received newspaper for more seven months while we have paid money for the same we request you to please extend our subscription for the above period.

Thanking you,

Sir,
On my request, I received 15 months subscription format for TOI and NBT,
And submitted it on 7/11/2020 (date may vary for a day or two) through online payment as per demand and for the same acknowledgement was received here.
Now, after sometimes I requested one Mr. Saini (person at your office) who had sent me the format and had given me his whtsp no.for any further quarry.
Thereafter repeated reminders...

Dear times of India,

My Subscription I.d [protected] by name Satyendra Kumar gupta was started on Date : 16/11/19 but newspaper started me one month later it was in December 2019, for which I have given complain at that time and I received a call from your representative Mr. Manoj Mishra he told it will be extended one month more in end when subscription will completed.
And also during lockdown I was not getting newspaper almost 3 month it got started me from 01/07/2020 Wender told this 3 month will be extended further more.
But not due date is completed nor your representative is responding to my call even wender is also not delivering the newspaper as he promised to do .

Please do the needful .
Regards,
[protected]

Fyki... i order a news paper for 6 months ID - CH[protected], but i never got a single paper, why!... many companies got one mail, he take action immediately, for the first time i am sending many mails to you, but i never got solution... i really fed up...

Sir, since last so many years i am your regular customer & off late i have experience that in some cases i do not get Ahmedabad times copy alonwith TOI main Ahmedabad edition. Initially i though its some human error so i ignored it but recently it has become a regular practice & even today i.e dt.26/01/2021 i have not received the same.

to address this isue i have contacted my vendor followed by speaking to Mr.Dhrum Patel (mobile no.[protected] & he directed me to Speak to Mr.Abhisek ( Mobile no.[protected] ) i spoke to them today morning by 8.24 am but after speaking to him also there is no solution. To my surprise he infor me that today's ahmedabad times editio he will deliver to me on thursday !!!???. I am really fed up with your Ahmedabad staff who is responsible for this activity. till the time i am writing this mail i have not received my copy. is there any one who can attend this issue & take corrective action & solve the problem ????

My contact no is M: [protected] Name : SAnjay Bhatt, Maninagar, Ahmedabad.

This is in regard to a plagiarized article from the soul curry section in a web newspaper named State times. My article ' Touched by Rare Honesty' was initially published in the TOI under soul curry section on the 18th of January. While browsing the internet I came across the same aritcle published on 21st January by a different author named Suman Sharma in the State Times newspaper under the same heading 'Touched by rare honesy' in the letters to editor section. Such action should be discouraged and a stern warning should be given to those who produce plagiarized content. I wanted to bring this plagiarized act to your kind notice.
Hope necessary action is taken on State Times .

The plagiarized story URL: https://web.statetimes.in/touched-by-rare-honesty/
The article in TOI: https://timesofindia.indiatimes.com/life-style/relationships/soul-curry/touched-...⇄

Dear sir,

I opted for your Online subscription on 11th of January 2021 and the subscription form no. is WMC 11506311. My registered mobile no. is [protected]. I had made the following payment thru SBI Card and got the message

"Rs.1, 470.00 spent on your SBI Card ending with 7485 at BENNETT COLEMAN AND CO on 11/01/21. If this trxn. wasn't done by you, click https://sbicard.com/DisputeRaise"

Till date I have not started receiving the daily Times of India and Economic Times for which I have subscribed. My Newspaper vendor says he has not received any intimation. The vendor name is
R A Nainar
Code no. 90096
Cell nos. [protected], [protected]

Kindly expedite the process at the earliest so that I can start reading your esteemed News papers