Times Of India Complaints & Reviews

I had been getting matrimonial advertisements for my daughter published in TOI. However, when i made a similar request to Ms. Divya for repeating my daughters matter in TOI 15 Dec by pay an amount of Rs 8800/- for four add in four Sundays. The representative Ms Divya phone No.([protected]) in contact with me on behalf of TOI in her unprofessional behaviour sent me the adv. mater for confirmation on 17th feb. On reading the mater i found it was not of my daughter but that of my niece. I immediately pointed out the error. to which she informed that the add has been sent so cannot be changed. I told her to cancel it but she while regretting her error assured me that she would get the matter change in the next advertisement which would come the succeeding Sunday. To my dismay it did not happen. On contacting her she wrote that she would get the rectification done in next add. yet again it did not happen.
I would like to lodge a complaint against the concerned person and also request that either my funds of Rs 8800/- be refunded or the four advertisements in succeeding Sundays of the right material be published in the newspaper.
You would appreciate that i have been at the receiving end for no fault of mines. I have all records of my conversation with Ms Divya on whatsup which reveals the truth of the entire incident. Sharing the screen shots.
Looking forward to an immediate response.
warmly R K Puri

Recently I received messages prompting to renew my subscription for toi newspaper by paying the amount of RS 1, 149/-. When I made the payment, two deductions of RS 1, 149/-, i.e., total RS 2, 298/- got deducted from my account and paid to the account of Bennett Coleman co Ltd. My subscription ID: CH[protected]. Payment date: 05.03.24. Kindly check and refund the excess amount please. Thank you.

Order no TS3010496

Paid Rs.1440 for 6 months on 27th feb 2024

Delivery not started

I am from Sector 82 Noida I am a regular subscriber of toi i paid my yearly full payment also but from january 25th to till date i have not received any of newspaper even single day delivery also not received. I already made many complaints but you are not resolved to deliver my daily paper. I am requesting you kindly look into the issue. My customer id is :DL[protected]

I am a regular subscriber for last 4 years for the digital print edition of Times of India.
For last 1 week the reading is blocked by advertisement, despite subscriptions paid twice as directed.
But the blockage remains

I wish to read newpapers viz. Times of India, Economic Times with wealth edition. I donot wish to subscribe any premier news services.

There is a steep rise in periodical subscription which also needs to be clarified by the TOI

For last two months paper getting delivered around 9 am instead of 6:30 AM. I have raised multiple compliant to Times of India about deficiency in services in delivering newspaper by their authorized vendors. There is no action taken or response despite multiple calls and complaint register through emails. Every time when i raise complaint next day I receive notification to complete the feedback without taking any action. Complaints reference GMR 159026, 01396702, 01387668, 0137189. I have paid yearly subscription and renewed in the month of Jan '24 and asking for refund due to deficiency in services and responsiveness

Dear Sir,
[TIMES OF INDIA ],

I hope this letter finds you well. I am writing to bring to your attention an issue I have been facing with the newspaper delivery service. My subscription began on 1/8/2023, and I appreciate the service so far. However, for the past month, I have not received any newspapers.

I understand that unforeseen circumstances can occur, but the consistent non-delivery has become a cause for concern. I rely on your newspaper for timely information and updates.

I kindly request you to investigate this matter and take the necessary steps to ensure the regular delivery of the newspaper to my address. If there are any issues or changes in the delivery schedule, I would appreciate being informed in advance.

Thank you for your prompt attention to this matter. I look forward to a swift resolution and the resumption of regular newspaper deliveries.

Sincerely,
[K.NAGARAJAN]
[[protected]]
3rd Reminder Remainder

We have given 2 cheques for 2 no's combo subscription on Aug23. But it complimentary 2 no's double bed sheets yet not delivered.

I subscribed the epaper on 14/11/2023 and deposited the amount as asked.. Immediately I saw that they want another amount of $15.00 to upgrade it . I didn’t want to upgrade and immediately I unsubscribed and requested to refund the amount $ 34.99 . The company did not resolve hence I lodged a complaint against Times of India thru you on Dt 20/11/2023 expecting an early response.
Please see to it to resolve soon.
Virendra Kumar
[protected]@gmail.com

Ref my id no:[protected] & form no.: sca22101546..

Since 1st dec 2023, i am not receiving papers.
I am the subscriber since day 1 and now subscribed for 2 years from may 2022 to may 2024.

I made several complaints through call centre and via mail to toi crm on 13th dec, 15th dec and today (22nd dec 2023).

Promptly they are acknowledging the complaints and no resolution.

Call centre executives have give the number of area manager to talk. Spoken with him and he also assured me to resolve.

Nothing is materialised till date.

Kindly resolve and arrange to refund the amount for the period of non-supply or else cancel the subscribtion and refund.

Regards,
s narayanan

I have not been supplied Times ono f india paper from 19th.

We have been getting the Times newspaper since 2021 and last two months, the paper is not delivered to us stating that your delivery person from Chennai is not coming on time near Pondicherry location and they are insisting the local sub supplier to collect the papers from a different location at Pondiherry which does not meet his requirement. This small tussle between the delivery person from Chennai and the local sub dealer at Pondicherry put the readers in limbo by not getting the Times newspaper. There could be another issue by other newspaper agent not to supply Times to us so that their subscription base can be increased. The net result is we are at a loss not to get Times newspaper. Would appreciate to resolve this at the earliest. I wrote a complaint one month also but there is no response at all nor any improvement. Regards K Vishwanath

On 18 JUL 2023 made a payment online through BHIM UPI Rs. 448 towards TOI Plus subscription. I could not activate the account and hene made a complaint to Times Of India by email. On 24 JUL 2023 by email they required screenshot of the payment which I provided on 04 AUG 2023.- "18 Jul 2023 18 Jul 2023 TO TRANSFERUPI/
DR/[protected]/Times
In/ICIC/cca.223594/colle-
TRANSFER TO
[protected]
Rs. 448.00"
Till to day, i.e., 05 DEC 2023 it is not resolved. But on taking up the matter again with CRM coimbatore I received a reply on 18.OCT 2023 as, "YOUR PAYMENT REFUND SIR..."

Till it is not resolved. As it has taken already nearly 6 months, refund me the amount paid immediately.

G.L. Sankaran

Hi

After buying subscriptions from times of India online. It’s been more than 1 month iam not receiving newspaper.

I have complained many times they just call to close the query not for solving issues

I want refund for my subscription

I subscribed for a e=paper ( news paper ) with Times of India on Nov, 14 2023 & paid an amount of$ 34.99 by a debit card, I was asked to pay another $15 to upgrade . I was not willing to upgrade it & informed immediately about the same & requested to refund the subscription amount paid, It has not yet been refunded .

The times of india paper has not been delivered since three days. My susbcription Id is SCT30567117 valid till May 2024. Please confirm the reason behind this and also share the chennai 600 097 contact details of the excutive to get in touch.

Respected sir paper is not delivered, always this paper delivery person is making the issue, pls change the delivery person

BHASKAR. REDDY
Phone [protected]
Email: [protected]@gmail.com
This morning I paid Rs 832 for 6 month subscription online through Net Banking. My bank account was debited. But the Times of India website is not responding.

I am not receiving my TOI newspaper subscription despite my subscription is valid till June 2023. Please find my details below:

Customer ID CH[protected]
Name ABHISHEK PRASAD ROY A
Address F.NO 06, RAJAPUSHPA ATRIA, BLOCK-B, N/R PHOENY GEEN SCHOOL, GOLDEN MILE ROAD, KOKAPET, KOKAPET, Hyderabad, Hyderabad, 500075, Telangana
Email Id [protected]@gmail.com
Mobile Number [protected]
Subscription Period 16/6/2023 to 15/6/2024

My name is K Vishwanath and I live in Tamil Nadu 17 Kms from Pondicherry and 3 kms from Pondicherry border. We are not receiving the Times of India newspaper in the morning for the last 15 days. It appears to be logistics issue where the papers are not being delivered in the morning from Chennai and the vehicle appears to be moving in the other route. We are forced to get other newspapers which we are not interested. We wanted to know whether solution can be arrived between the Times of India Main and sub agents so that your customers get the newspaper. This will only increase your subscription base if you are proactive.