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Updated: Jun 15, 2025
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Times Of India reviews & complaints page 4

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S
SureshBalajidn
May 14, 2023
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Regarding non delivery of newspaper from 24 APR 2023, I have registered a case with Times of India office. case id 01195237 on 26 Apr 2023. No action taken. So have requested for cancellation of subscription. They replied action will be taken. But still now, no action taken. Kindly do the needful for refund of my amount by cancelling the subscription.
Thank you.
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    B
    Bhaska070684
    May 11, 2023
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    Address: PUTLUR

    Hi Team,

    I have not received the newspapers regularly hence I have raised a complaint with Times of India -
    The Staff named Suresh - +91 +[protected] was making harrassment calls asking as to why I've raised the complaint and although I have explained the situation.
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      S
      Sgk1523
      from Thane, Maharashtra
      May 9, 2023
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      Subscription refund pending since 2 months

      Team,

      I have waited a long time of more than 45 days as per your email.Furthermore I have been speaking with your CRM staff(Sonia, Akaksha, Mayuri etc)and Tulip Raut Madam etc only to be given assurance and buying time of furthermore few days, 5 days and 10-15 days thru email, watsapp etc.Now its almost 2 months since 9 th March of your first commitment.Only reply l get is it is pending with Finance department. How much days...
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      S
      Sgk1523
      from Thane, Maharashtra
      May 9, 2023
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      Subscription refund pending for more than two months

      Dear All
      I have waited a long time of more than 45 days as per your email.Furthermore I have been speaking with your Kandi vli CRM staff(Sonia, Akaksha, Mayuri etc)and Tulip Raut Madam etc only to be given assurance and buying time of furthermore few days, 5 days and 10-15 days thru email, watsapp etc.Now its almost 2 months since 9 th March of your first commitment.Only reply l get is it is pending with Finance department. How much...
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      L
      LTR
      May 6, 2023
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      Address: Gurgaon, Haryana

      I just want to reiterate what scores of readers have said: we are being overcharged by our local vendors.
      The vendor charges a flat Rs 195 for toi, irrespective of whether the month has 28, 30 or 31 days, or even if the papers are delivered at all. If we question him, we are threatened, and told to take it or leave it.
      It is, therefore, with great regret, after deciding enough is enough, that I am going to cancel my subscription to what has been a family staple for at least 80 years.
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        K
        Ksrhiaya
        from Mumbai, Maharashtra
        May 3, 2023
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        Address: 601 divya laxmi bldg pushpa park rd no1 malad east

        I have taken 3 years subscription yet not received the pillow covers and 2 bedsheet yet
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          C
          Challagalla Nagendra Prasad
          May 2, 2023
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          Address: EGMORE CHENNAI

          My Name C Nagendra Prasad
          Address ROHINI 9 Red Cross ( Monteith) Road
          EGMORE CHENNAI 600008
          Cell No [protected]/ [protected]
          Regular subcriber for over 5/7 years @ same address

          PL SEND TO DAYS Issues and Continue with NEW Delivery

          C NAGENDRA PRASAD
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            A
            Anuradha Chourey
            from Bengaluru, Karnataka
            Apr 25, 2023
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            I have done payment on 3rd April for 6 Month TOI new paper subscription but got newspaper only for two days(21st and 23rd April). I had raised Multiple complaints and had a word with area manager Sravan but no use. Even he stopped attending my calls.

            Dropped multiple mails to below email
            crm.[protected]@timesgroup.com

            But it seems these people always sleep and never check mail...raised around 100 complaints but no use.

            Around 100 times called to Area manager Sraven but no use.

            Whole System TOI is sleeping and I am suffering because of that.
            Neither they are delivering new paper not reimburing my Money.
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              Y
              Yashpal G Goyal
              from Vadodara, Gujarat
              Apr 25, 2023
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              I have an mail ID with times.
              ID was [protected]@indiatimes.com
              same is not active, please make it active and inform at my alternate mail ID [protected]@gmail.com
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                M
                Mytimes
                from Chennai, Tamil Nadu
                Apr 18, 2023
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                Address: Chennai

                Hi Sir/Madam,

                I paid Rs.1, 149/- on 13-Apr-2023 before 11 AM based on the commitment that paper will be delivered on or before 06.45 AM from 14-Apr-2023 onwards from your executive.

                But paper is not delivered till date as per your commitment.

                01185946 : 14-Apr-2023
                01187082 : 15-Apr-2023
                01187519 : 16-Apr-2023

                Find various registration ID of my case with CRM, but no response from your end.

                Requesting for cancellation of my subscription, and refund of Rs. 1, 149/- without further delay.

                No more case registration and false commitment is expected. Such a bad experience with Times group for the first time in my experience.

                Please do the needful at the earliest.

                Regards,

                Loganathan
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                  V
                  Vinita Venkataraman
                  Apr 13, 2023
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                  I was out of station and vendor didnot deliver copies for several days. The Area Manager did not care even to see my SMS My subscription is alive and in effect till 15/08/2023.

                  I want credit for one full month and date extended till 15/09/2023.

                  Subscription ID [protected] mobile [protected]
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                    B
                    [email protected]
                    Apr 12, 2023
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                    I have subscribed by paying the discounted price of Rs 479 to Times Internet today afternoon but am unable to login. Kindly resolve.
                    Regards
                    Govinda Bhattacharjee
                    [protected]@gmail.com
                    [protected]
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                      J
                      Jayaprabhu Vadivelu
                      Apr 10, 2023
                      Apr 13, 2023
                      This thread was updated on Apr 13, 2023
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                      I have taken a 3 year subscription for TOI newspaper in chennai on Febraury. But in March paper delivery got stopped and for more than a month now the paper is not delivered. Even complaint has been raised with TOI customer care within 3 days the newspaper not getting delivered. Still the issue is not resolved. Even there is no response from the area manager Sivaraj for Kundrathur area. Whenever we call to the customer care they are just replying that the issue will be resolved within 24 hours. And if we send mail to CRM.[protected]@timesgroup.com they will reply that the complaint has been escalated to area manager or regional manager but not sure how many they will escalate the same issue to the respective managers. Not sure how long they will take time to resolve the issue.

                      Complaint no : 01162045
                      View replies
                      Very similar experience like with Mr Jayaprabhu Vadivelu. TOI is far from having a profeessional attitude. They are good in only despatching polite responses...and that is all.
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                        R
                        Rashu28
                        from Palghar, Maharashtra
                        Apr 10, 2023
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                        Address: Nallasopara East

                        Times of India newspaper is not coming at my doorstep. The vendor are not providing newspaper from last 4-5 days. Please consider my issue this kind of problem always happens every month.
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                          M
                          madhu71
                          Mar 21, 2023
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                          Address: Delhi

                          I had made payment for Rs. 4888 towards gift subscription of 24 months newspaper on 02.10.2022.
                          It was acknowledged by TOI by email and SMS assigning GS 0003266.
                          On not receiving any coupons, I contacted customer care who informed me that the subscription is rejected as form is incomplete .I should send my details to CRM Delhi for refund.
                          I have done it multiple times since Nov. 22 giving all payment particulars such as credit card statement and transaction ID.
                          I have also called them at least 20 times everytime being informed to do it again.
                          CRM Delhi does not even reply to my emails.

                          Regards
                          mahulika
                          +1 photos
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                            S
                            SumiPalson
                            Mar 16, 2023
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                            Complain about newspaper delivery

                            Address: Ambernath

                            We have a TOI doorstep newspaper delivery for a year with Subscription ID MU[protected]. But the agent fail to delivery the newspaper every one day in a week. We tried to discuss the issue with the delivery agent but facing the same issue again and again. Kindly look into the matter or please change the delivery agent. Waiting for a positive response....
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                            R
                            Riddhi Parikh
                            Mar 15, 2023
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                            We have been getting Times of India Newspaper but without the supplementary Papers . As the number of pages in the Newspaper shows 18pages we only receive 15pages papers and where are the rest pages? I see no proper service rendered with the money charged.
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                              J
                              Jaymaniya
                              Mar 13, 2023
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                              Address: Pune, India

                              I have subscripted for TOI doorstep newspaper delivery with order ID TS0141688A and on online dashboard of TOI it is showing ongoing status, But still I didn't received newspaper at doorstep.

                              May I know from when it will going to start??
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                                S
                                SubbMani
                                Mar 11, 2023
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                                Address: 7 Jawahar Road, Chokkikulam,Madurai 625002

                                I am a ling time subscriber for TOI editions. This time when I tried to renew subscription for 6 months (Rs.1178), the payment portal displays an amount of Rs. 0 with a maximum of Rs.1178. When I proceed with the payment it is taking only Rs.0 and is issuing a receipt for Rs.0. What is this. Please correct it immediately
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                                  F
                                  fremont
                                  from Mumbai, Maharashtra
                                  Feb 22, 2023
                                  Feb 24, 2023
                                  This thread was updated on Feb 24, 2023
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                                  Address: (Resi) C-4 Silver View, 35 JP Road, Versova, Mumbai 400061

                                  I read online epaper TOI-Mumbai. I had paid the subscription but still it shows my subscription has expired. Today morning again I subscribed as the sign came up - my subscription has expired though it came up that my subscription was successful.
                                  A month back I had the same problem. Like a fool I paid thrice to no avail.
                                  I am a journalist and an American citizen residing in Mumbai in my retired life.
                                  Will you help me on priority as I stand nonplussed.
                                  Thank you and God bless.
                                  View replies
                                  I thought my complaint is redressed to no avail. i had paid twice and received an auto-generated reply again to no avail. Will somebody responsible to look over my complaint and take early corrective action. Thank you,
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