TimesofMoney — amount refund

A purchase of a playstore app mobile legend have been made to times money limited on 07/12/2017 and reference id is igacmvvsc3
. Money was deducted from my account (State bank of india) through net banking but i didn't recieve anything from the game i have paid, bi contacted them about the problem but they said they didn't receive any payment. So please refund my money. Thank you...