TimesofMoney — Money deducted but items not received

I have made a purchase of Rs.2399 ALPHA SQUAD RANKUP BUNDLE today using net banking REF ID- IGALZSQVB8, the amount was deducted from my bank account but I did not receive any items. I checked on the google play purchase history, it showed pending for a while, after few minutes when i checked again, it showed transaction cancelled on the google play purchase history, but i have not received any refund, neither i am able to apply for refund from google because it has been cancelled from your end. please resolve this issue asap, either refund the amount that has been deducted from my bank account or proccess the ordered items in the app.