TimesofMoney — pubg royal pass upgrade uc not received

Hi team 9april2020 am buy net banking sbi royal pass upgrade uc1500 amount of 1949rs in pubg game but am not receiving any uc from your side but amount debited to your account ok i will ask pubg customer care and they said transaction receipt and reference i'd give me solve the problem but i don't have transaction receipt and reference i'd so they will tell me collect your transaction receipt and reference i'd please send me transaction receipt otherwise send me my money back.
Am attaching screenshot my transaction details you can check it.
My pubg user id:[protected].
My user name:racingpower.
My email i'd: [protected]@gmail.com.