Timex — product issue-return or exchange is required

Address:	Road No 5,, Hyderabad, Andhra Pradesh, 502319
Website:	shop.timexindia.com/sales/order/history

Dear times team,

I have placed an order from timex website of the product name (Tw02hl15) which i have asked for is of rose pink with slive metal strap watch. I have received delivery on 20th of aug 2019. The watch details as follows;

Orders
Order # date ship to order total status
[protected] 8/12/19 ganesh sai meka ₹1, 345.00 complete

When i opened the package and checked it the metal one, not up to the mark and i was totally disappointed with that. Since yesterday evening i was trying to reach out to the customer support and even chat services but not able to connect to the team.

I have to return this product which i can't gift to my loved one with a drawback. Either provide me a return option or else allow me to exchange the product with a couple of options.

Hope the times helps the customer with their concern by addressing the issue, instead of neglecting for the same.