Timex — unavailability of technician at service centre for more than 15 days

Address:

751024

I had bought a new timex watch online and had to adjust the metal strap length since it was too big.I visited the timex showroom at Pal Heights, Bhubaneswar, Odisha. However the sales person there said technician is not available, come after 20days or visit another branch which is 15kms farther.I had already travelled much far to get to this place and since it's located at a well known mall I had expected to get my services done.kindly look into this matter.