Timex — Warranty failure

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Purchased timex smart watch from vimaleshwar watch company
karwar on 27-10-21 and has failed within a month, handed over the same to dealer dec 28-2021, I have lost guaranty card and submitted the original receipt and the owner telephoned me on 26-2-22, visited shop on 3-3-22 but he was not ready to give it telling to pay 800rs charges, I told him to give me receipt and he replied nothing can be given, so the watch is in his shop pl resolve the problem